Customer Service Representative
Resume:
K rischanda Miller-Robinson
V an Nuys, CA 91407
**************@*****.***
Objective: E xperienced in the customer service field, seeking to obtain a position in which I can utilize my methods of organization, quality assurance, leading a team of driven, enthusiastic representatives, and improving overall output and productivity, which I have implemented and operated successfully for over a decade.
Copycutters.com
March 2017 / Present
Northridge, CA
Receptionist / Celebrity Stylist
Responsibilities / Duties
Schedule appointments, follow up with clients, light filing, answer phones and assist styling high profile clientele.
Global Green Solutions
June 2014 / February 2017
Canoga Park, CA
Customer Service Representative Job Responsibilities & Duties: Serve customers by providing product and service information; resolving product and service problems and positive appointment setting.
Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking and appointment setter.
W orldtech Computers, Inc.
June 2006 / July 2014
Sherman Oaks, CA
Acct. Receivables Clerk/Manager
Responsibilities / Duties:
Keeping track and process accounts and incoming payments in compliance with financial policies and procedures. Performing day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data. discrepancies by and resolve clients’ billing issues.Generate financial statements and reports detailing accounts receivable status.
American Stationers
April 1996 / July 2005
Encino, CA
Collection Specialist
Responsibilities & Duties:
Performing collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Essential Functions:
Weekly and monthly reporting to direct supervisor. Monthly Delinquency notices. Processing monthly credit memos and the appropriate reporting. High volume phone calls to assigned delinquent customers. Manage customers on the shutdown report. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Provide excellent & considerate customer service to dealers and sales. Internal and External customer interface. Participate in team planning meetings. Meet defined department goals and activity metric. Education
Los Angeles Mission College
August 2011 / Present
Sylmar, CA
Major: Business Management, Accounting, Finance, Economics, and Marketing Minor: Liberal Arts and Linguistics
El Prado Adult School
May, 2008- May, 2010
Fountain Valley, CA
Major: Graphics Arts for Printing and Publishing Vocational Certified Van Nuys High School
June, 1995
Van Nuys, CA
Major: G.E.D Received
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