Customer Service Project Coordinator
Resume:
APRIL M. RHODES
*** ****** ****** ******, ** ****7
***************@*****.***
OBJECTIVE
Ambitious, self motivated individual with 20+ years experience in Telecommunications. Seeks win-win situations. Dedicated to personal as well as team achievements.
EXPERIENCE
Windstream Communication - Project Coordinator 2014-2017
Managed installations for new and upgraded Phone and Internet services.
Coordinated conference calls between Project Coordinator, customer, vendor to ensure site requirements are ready by installation date.
Monitored internal departments work on project to make sure all is completed for activation.
Created tickets to schedule Field Operations needed on site for activations.
Scheduled the Service Activation Team for customer’s desired date and time.
Charter Spectrum - Sales/Retention Specialist 2008-2013
Professionally assisted customers with packages for Cable TV, Internet, Phone Services.
Analyzed customer’s needs by exploring their communication via Inbound Call Center.
Scheduled internal technicians to install on customer’s requested date and time.
Saved customers that wanted to disconnect services.
Maintained average handle time, adherence, quality and triple play offers while assisting.
Qwest Communications - Supervisor National Operations Command Center 1998-2002
Supervised 4-6 analysts allocating call volume between six different vendor sites.
Monitored real time staffing vs. incoming call volume for long distance calls.
Visited vendor sites to assist with best practices for the most efficient service levels.
Provided schedules for local sites shift bids.
Periodically worked remotely.
EDUCATION
Anderson College – Criminal Justice - 1983-1984
T.L. Hanna High School – High School Diploma – 1983
SKILLS
Analytical
Organized
Multi Tasking
Professional
Microsoft: Word, Excel, Outlook, Power Point
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