Data Entry/Transcription/Administrative/Customer Service

Teri L. Fittro

**** ******** *****

Winston-Salem, NC 27103

Phone: 336-***-****

E-mail: *******@*****.***

Summary

Data entry professional with strong attention to detail. Adept at handling large volume workload with a high degree of accuracy and confidentiality in addition to customer service skills. Excellent proofreading skills and exceptional commitment. Seeking a data entry/transcriptionist role.

Highlights

Transcription experience Type 75-80 wpm Data management & filing

Microsoft Office 10-key Proofreading

Raiser's Edge Work independently Team player

Abila Millennium Strong attention to detail Customer Service

Experience

Insurance Appeal Coordinator (part-time contract work) (July 2017 – present)

Genro LLC

- Gather information for new accounts to input in Microsoft Access database.

- Prepare medical record requests; print and mail appeals and medical records.

- Review and respond to incoming decisions and correspondence; prepare for higher level appeals.

- Transcription of medical records using Express Scribe.

- Check for payments and tracking package delivery.

Philanthropic Records Specialist (October 2015 – March 2017)

Wake Forest Baptist Health

- Accountable for creating, researching, and maintaining confidential financial and biographical data in

Abila Millennium fundraising database for donors to Wake Forest Baptist Medical Center, NC Baptist

Hospital, Wake Forest University, Brenner Children’s Hospital, and Lexington Medical Center.

- Proactively seek biographical data from gift materials, solicitation response pieces and online resources

for updating critical data.

- Regularly communicate with Wake Forest University Advancement staff, matching gift companies,

major gift officers, and other internal departments in order to fulfill data entry deadlines.

- Oversee the receipt and thank you card mailing and honor/memorial letter mailing processes, in addition

to generating the official tax receipts for donors.

- Managed matching gift program.

- Customer service skills utilized by answering donor phone calls.

- Produce financial reports for balancing purposes.

- Organized and maintained filing system.

Data Management and Matching Gifts Coordinator (March 1999 – October 2015)

Hospice & Palliative CareCenter

- Possessed extensive knowledge of Raisers Edge database to comprise everything from entering all

donations received; preparation of donor thank you letters and receipts; compiled and edited Hospice

annual benefactor listing for Hospice website; and responsible for all direct marketing mailings.

- Managed all processes involved in database clean up.

- Extensive use of Microsoft Word in creation and revision of departmental documentation.

- Responsible for answering all donor phone calls and meeting with walk-ins.

- Updated Allscripts patient database to reflect accurate patient/family/caregiver information.

- Oversee and manage all aspects of donor matching gifts program and employee giving campaigns.

- Proofread and edited all written materials from Public Relations Department.

- Involved in Hospice events including room set-up and attending off-site events.

- Actively participated in webinar classes to keep skills current.

Education

Completed extensive database training courses, including Abila Millennium and Raiser's Edge databases

Charleston High School graduate; Charleston, WV

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