Customer Service Medical

Amina.Jarmoune

Age : **

Nationality : Moroccan

Contact No : 052*******

E-mail Id : *********@*******.***

Adress : Dubai

PROFILE SUMMARY

A quick learning and dynamic individual with adept skill in customer service and interpersonal who possesses 4 years as a front office and customer service.

KEY STRENGHT

Written and verbal communication

Executive support

Basic medical knowldege

Highly skilled in operating multi line telephone in timely and professional manner

EDUCATION HISTORY

Hassan II University, Ain Chock,Casablanca.

Bachelor in Geography and History (2006).

Certification and diplomat ;

Dante Alleguiere Institut : Diplomat of Italian language (2004)

WORK EXPERIENCES

Allied Medical Center : Polyclinic and Imagin Center

Medical receptionist (january until now )

greet patients

register new patients according to established office protocols

assist patients to complete all necessary forms and documentation

verify and update patient information

American Surge Center Abu Dhabi, UAE

Medical Receptionist (2014- march 2015)

Greeted patient

Answered the phone on behalf of the organization

Routed calls to appropriate personnel

Maintained the front desk area in a professional and polite manner

Managing all the cash and transactions.

Making daily, weekly and monthly transaction reports.

Jumeirah International Dubai, UAE.

Guest Service Assistant (telephone operator 2012-2014)

Operated telephone switchboard station

Answered, recorded, logged, and processed all calls, requests, questions, or concerns

Processed requests for wake up calls and screening calls

Monitored busy or unanswered lines

Received, recorded, and relayed messages correctly, totally, and legibly

COMMUNICATION SKILLS

Arabic Mother tongue

English Fluent

French Fluent

Spanish Very good

Italian Very good

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