Customer Service Representative

Lisa Gerena

**** ****** **. ************, ** ZIP 19135 267-***-**** ************@*****.***

Objective

To leverage my 17 years of experience in customer service and banking so that I can secure an opportunity that mutually benefits me and my employer. I have a bilingual ability being fluent in both Spanish, and English. I am looking for a position that allows me to grow in my career and also as a person while helping others. I provide outstanding customer service and satisfaction to clients every day. I demonstrate a proven track record of a calming presence in a fast-paced high demand environment.

Education

Community Academy of Philadelphia

HS Diploma Class of 1997

General Studies

Experience

06/2010- Current

Customer Service Representative Prudential Bank Philadelphia PA

Open and work a teller window daily.

Make deposits, withdraws, mortgage payments, order customer checks and ATM/debit cards.

Answering phones, answering questions for customers and providing solutions for any customer service related questions that they may have and escalating the advanced issues.

Closing accounts, opening accounts, assisting managers in daily ATM and vault cash settlements.

06/2008 – 06/2010

Teller Supervisor Polonia Bank Philadelphia PA

Oversaw day to day branch operations, all cash operations, weekly audits, ATM daily settlement.

Opened and worked a teller window daily.

Handled all teller questions and problems as well as building confidence to handle difficult clientele.

Motivated and trained tellers and bank mangers to sell products to meet the growing needs of the customers.

Ensured customer service is a top priority not only with myself but also my teller line.

04/2000 – 06/2008

Bank Teller Wachovia Bank Philadelphia PA

Assisted in a merger/transition of banks in which I travelled to Virginia to help educate and train new employees in the new bank’s systems.

Check Cashing, bank account setup, offering/upselling bank services and products

Followed outlined procedures to complete tasks, completed on-going company provided training courses to stay updated with business services or practices

Closed the bank vault at night procedurally in accord to company policy,

Ordered customer checks, printed customer bank statements, ordered cash reserves for the bank branch.

Trained other employees to succeed in the same job role.

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