Manager Customer Service

MOHAMMED DEFALLAH ALGHAMDI

JEDDAH, Saudi Arabia

Email: ********.****@*****.***; Cell: 056*******

PROFESSIONAL SYNOPSIS

Result oriented professional offering 12+ years experience in diverse areas of Human Resource & Administration to include formulating and implementation policies, statutory compliances, vendor management, facility management, event management, Operation & Project management.

PERSONAL INFORMATION

Birth Date: 7th November 1984

Nationality: Saudi

Married with only son

LANGUAGES

Arabic and English

EDUCATIONAL CREDENTIALS

B.Sc. in Business Management, Finance and Investment from KAAU-Jeddah.

HR Diploma from Alison Advanced Learning System (Online).

Diploma in Operation Management from Alison Advanced Learning System (Online).

Business Case Analyzing from Georgia Tech Language Institute, Atlanta, USA.

Advanced English Course from Georgia Tech Language Institute, Atlanta, USA.

Advanced English course from ELS, Marietta, USA.

IELTS Score 6.0 band.

Certified Saudi Labor Law consultant.

CORE COMPETENCES

Employee Relations

Compensation & Benefits

Policy & Procedure

Development and Learning

Recruiting & Head hunters

Statutory Compliances

Facility Management

Negotiation & Communication Skills

Effective Training

Influential Power

Operation Management

SAP, Photoshop, Web Based Portal, Microsoft Office

WORK EXPERIENCE

HR & Admin Manager - Gulf Advatnage Automobiles LLC – Dec 2014 till Present

Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practice.

Full supervision of the Government Relations.

Maintains the work structure by updating job requirements and job descriptions for all positions.

Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection;

conducting and analyzing exit interviews; recommending changes.

Developing and updating HR policies and procedures.

Serving as a strategic partner to management by integrating HR strategies into the organization's overall mission and operational strategy.

Asst.HR Manager – Leejam Sports Company (Fitness Time) – Nov. 2012 to Nov. 2014

Designing and control system for application flow, selection, promotions, transfers, terminations

Monitoring the implementation of training policies and programs and administering training needs analysis and assessment and accordingly prepared annual training plan

Managing records related to personnel for the employees, this includes attendance, circulars, salaries, vacations, performance appraisal, incentives, awards, warning letters…etc. in addition to the

Issuance of all employees working permits, residence certificates, passports renewal, license renewal and other formal papers related to the employees.

Maintaining the legal requirements and government reporting regulations affecting human

Resources, functions and ensuring policies, procedures and reporting are in compliances as well as consulting legal counsel to ensure that policies comply with applicable labor laws.

Regional HR Manager - Leejam Sports Company – June 2009 to Feb 2010

Handling entire Western Region for Human Resource, Policy Design & Implementation, Operation, Logistic, Facility Management, Budget Handling and Project Management.

Handled Brand strategy; create mindset by methods that are effective

Handled events oversea the planning, implementation and follow-up for all special events including menus, pricing, layout and billing information

Create proposal for each and every event and schedule events in an organized manner

Build up and apply strategies including any services that will lead to an increase Saudization.

Submit weekly progress reports to high management to ensure optimal business increment

Develop referrals and make contacts with potential clients at market. Verify customer satisfactions to resolve any concerns.

Branch Manager - Leejam Sports Company – Feb 2006 to May 2009

Handling branch level activities like recruitment, payroll, induction, exit process and staff welfare activities

Provides managerial support for reception, guest services in the daily operational duties

Ensure proper staffing and scheduling of all front office staff in accordance to productivity guidelines

Follow company policies, procedures with standard safety guidelines

Customer Service Manager – Khalid Poly Clinics – Jan 2004 to Oct 2005

To develop and maintain healthy business relations with all clinics and corporate office, striving for continuous improvement in the way the company does business

Manage direct reports including three customer service offices and two executives

Liaise with operations department and insurance companies to keep the department abreast of relevant contemporary updates

Monitor and act upon all patient complaints, share monthly report with management; serve as the last escalation point in rectifying complicated patient related issues

MA

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