Engineer Software

SRINIVAS KUMAR ARISETTY

********.*************@*****.*** Mobile Number: 800-***-****

Hyderabad

OBJECTIVE:

Seeking to serve as a Software Test Engineer with a renowned software firm that allows me to handle innovative project & assignments in order to acquire a long term career growth by utilizing my interpersonal skills, and Software quality concepts and software testing Knowledge

SUMMARY OF EXPERIENCE:

Having 4 Years of experience in Manual white box/black box Testing.

Having good experience on Testing Modules like SIP Testing, VOIP communication Testing, Web Testing, Mobile Testing, Reporting or Billing module testing.

Testing Tools Asterisk, WS Dialer, Sip Trinity, Homer.

Good experience on SIP Testing.

Having good experience on VOIP-Phones like Astra, CISCO, CISCO SPA, Polycom etc...

Tendency to work sincerely with team spirit and meeting the Deadlines with quality deliverables.

Having good experience on Automated Call Distribution (ACD) work flow and VoIP communications.

Having good experience on testing Billing/Reporting modules.

Quick learner and strong desire to master new Technologies in the area of Software

Good exposure in design and development.

Commitment and conformance to delivering quality applications adhering to deadlines.

QA/TECHNICAL SKILLS:

Good Knowledge in Manual Testing SDLC & STLC Concepts.

Knowledge on Automation testing and selenium web driver tool.

Knowledge on SIP Protocols and work flow.

Data Bases: MySQL.

Knowledge on shell scripting.

Operating system Linux and Windows family.

Testing Tools SIPP and Asterisk.

Bug Management Tool JIRA & Bugzilla.

CARRER SUMMARY :

Currently working in Attocom, department is Outsourced to POLYCOM Pvt. Ltd, with role of Software Engineer from March 2018 to till date.

Worked as QA Engineer in PANTERRA Networks pvt.Ltd, Hyderabad from May 2014 to March 2018.

Roles and Responsibilities:

Design test plans, scenarios, scripts, or procedures.

Develop testing procedures that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Perform initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source.

Document software defects, using a bug tracking system, and report defects to software developers.

Create or maintain databases of known test defects.

Plan test schedules or strategies in accordance with project scope or delivery dates.

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Document test procedures to ensure reliability and compliance with standards.

Develop or specify standards, methods, or procedures to determine product quality or release readiness.

Investigate customer problems referred by technical support.

Provide feedback and recommendations to developers on software usability and functionality.

Monitor program performance to ensure efficient and problem-free operations.

Conduct software compatibility tests with programs, hardware, operating systems, or network environments.

Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.

Project 1 Title: Phone Provisioning and Hoteling Features.

Description: Auto-provisioning or auto-configuration is an easy and time-saving way to configure IP-phones for IP-PBXs. With auto-provisioning, all user information can be entered via the central web interface of the PBX. Required is the MAC address of the IP-phone, the desired extension and the caller ID which is displayed on the called party phone display. The IP-phone recieves the configuration via the local network.

Hoteling Feature allows us to create a Guest Profile(user) for a particular Expiration time on IPphones for selected line.

Tested Features:Verified configuration files in Provisioning Server and Tested Hoteling Feature on Different IPphones (Polycom, Mitel, Astra, Cisco, LG-Nortel, Snom and Cisco SPA).

Project 2 Title: Salesforce computer-telephony integration (CTI) systems.

Description: Salesforce Call Center seamlessly integrates Salesforce with third-party computer-telephony integration (CTI) systems. After a lightweight CTI adapter program has been installed on a Salesforce user's machine, the user can use the features of a CTI system through the Salesforce SoftPhone, a customizable call-control tool that appears in the footer of the Salesforce console or in sidebar of every Salesforce page.

Tested Features:User calls: All extension and DID calls

Transfers:Inbound and Outbound (One-step, Complete) transfer calls.

Routing Plans: Call Forwards, Disasters plan Preferences, Call parking, Mobile call Preferences.

Billing Modules: Verified the Billing in Dashboard and Database (MySQL).

Project 3 Title: Remote peer call changes on IP phones and Mobile Clients.

Description:Remote peer call changes allow communications relationship or telephone call between two or more parties located at different Data Centers.

Tested Features:User calls: All extension and DID calls

Transfers:Inbound and Outbound (Blind, Warm, #) transfer calls.

Routing Plans: Call Forwards, Disasters plan Preferences, Call parking, Mobile call Preferences.

Billing Modules:Verified the Billing in Dashboard and Database (MySQL).

Project 4 Title:Click To Call signaling changes at 3pcc (3rd party call control) on IP phones and Mobile Clients.

Description: Third party call control (3pcc) allows one entity (which we call the controller) to set up and manage a communications relationship or telephone call between two or more other parties. Third party call control (referred to as 3pcc) is often used for operator services (where an operator creates a call that connects two participants together) and conferencing.

Tested Features: Extension calls, DID calls, International-calls, PSTN outbound calls, Voicemails, Conference calls, ACD group calls and Supervisory calls on all different clients.

Billing Modules:Verified the Billing in Dashboard and Database (MySQL).

Project 5 Title:Global Cal blocking feature.

Description: Global Call Blocking this feature will allows to blocking the calls from the specific user-id, Anonymous and Restricted calls. This is completely controlled by Admin itself.

Tested Features:DID calls, International calls, PSTN Inbound calls with different Area codes and Caller ID’s.

Billing Modules:Verified the Billing in Dashboard and Database (MySQL).

Project 6 Title :Internationalization (E164 FORMAT).

Description : E164 supported format dialing, titled The international public telecommunication numbering plan, that defines a numbering plan for the world-wide public switched telephone network (PSTN) and some other data networks .

Plan-conforming numbers are limited to a maximum of 15 digits.[1] The presentation of numbers is usually prefixed with the character + (plus sign), indicating that the number includes the international country calling code (country code), and must typically be prefixed when dialing with the appropriate international call prefix, which is a trunk code to reach an international circuit from within the country of call origination.

Tested Features:Dialing across countriesDID calls, Trunkdialing, International calls, Across Data networks.

Billing Modules:Verified the Billing in Dashboard and Database (MySQL).

Project 7 Title:Automated Call Distribution.

Description: ACD Calls Functionality:

In telephony, an automatic call distributor (ACD) or automated call distributionsystem is a device or system that distributes incoming calls to a specific group of terminals or agents based on the customer's selection, customer's telephone number, selected incominglinetothe system, or time of day the call was processed. It is often part of a computer telephony integration (CTI) system

Routing incoming calls is the task of the ACD system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons (e.g., customer service representatives) at the earliest opportunity.

Mentioned few of the ACD Features:

Routing the incoming to ACD Agent based on different Call Distributions strategies like

1. Ring All features.

2. Skill Based Routing.

3. Longest idle time etc.

Login / Logout Functionality.

Call Push / Call Pull out.

Call Recording functionality.

Supervisor settings

Timers Features like :

1. Idle Timers

2. Call Timers

3. Wrap-Up timers.

We are providing web interface for an Agent to handle the above features through “Unified Live monitoring (ULM) “.

Tested Features:All ACD Calls with different formats with different devices, ULM Functionality

STRENGTHS:

Eagerness to learn & acquire new skills.

Positive Attitude and Stress Management.

Logical Thinking Capability.

Very hardworking, result oriented, sincere and committed to work.

EDUCATIONAL PROFILE:

Completed Bachelor of Engineering in Information Technology from Vizag Institute of Technology in 2013.

PERSONAL PROFILE:

Name : Srinivas kumar Arisetty

Father Name : A Bala Subramanyam

Gender : Male

Date of birth : 8th May 1991

Nationality : Indian

Language Proficiency: English, Telugu

Permanent Address:Door no: 4-200, vidhya nagar, Visakhapatnam, Pin code: 530027

DECLARATION:

I hereby declare that the information furnished above is true to the best of my Knowledge and belief.

Place: Hyderabad (A.Srinivas Kumar)

Date:

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