Customer Service Representative

Talisay St., Buhangin, Davao City, Philippines ***0lC: +639********* l ****************@*****.***

IVAN N GALLEGOS

OBJECTIVE

To pursue a career in public relations, utilizing my proven capabilities as

a communication artist with special interest in customer service and business marketing.

WORK EXPERIENCE

06/2017 to Present College Instructor

Monkayo College of Arts, Sciences and Technology

-Teaching English and Communication Subjects

05/ 2015 to 02/2016 Customer Service Representative

Convergys Philippines Service- Davao City, Davao Del Sur

-Supervising and supporting agents

-Selling, troubleshooting customer’s devices

-Processing bill payments

04/ 2014 to 05/2014 Intern Staff

BizWhiz Business Training and Consultancy-Cubao, Quezon City

-Write articles for the online magazine of the company

-Content editing and layouting of company’s website

-Organize events

EDUCATION

June 2011- Apr 2015 Bachelor of Arts in Communication Studies

Mindanao State University- Marawi City, Lanao del Norte, Philippines

CUM LAUDE

Aug 2017- Present Master of Science in Development Communication

University of Southeastern Philippines- Mintal Campus

TRAININGS ATTENDED

-SIBYA 2014: The third Northern Mindanao Student Communicators Congress

With speakers Atom Araullo, Ditsi Carolino and AG Sano

Theme: Communicating Causes through Stories

SM City, Cagayan De Oro Cinema 3

-3 Days National Information Convention 2018

Philippine Information Agency

SMX Convention Center

Dr. Lillian C. Calicdan

Program Head- MonCAST

Monkayo Comval

Email: *******************@*****.***

CHARACTER REFERENCE

Ryan Ulysses Cruz

Director of Operations

Biz Whiz Training and Consultancy

Email: ****@*******.***.**

Prof. SorhailahLatip-Yusoph

Chairperson- Department and Communication and Media Studies

Mindanao State University- Marawi City

Email: **************@*****.***

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