Ashley Vereen

*** *** **** *** College Park, GA *0349* 678-***-***** ac6izg@r.postjobfree.com

OBJECTIVE

Adaptable logistics specialist skilled in coordinating international accounts and expediting import process. Proficient in import documentation, monitoring daily shipments, and completing audits on import activity. Specialize in the formulation and implementation of global compliance procedures.

EDUCATION

Clayton State University

Masters of Business Administration

International Business

International Experience

Study Abroad

Clayton State University

Bachelor of Business Administration in Management

Minor in Marketing

SKILLS

Critical Thinking Detail Oriented Microsoft Office Suite

Citrix, SAP, SCP, BAMS Excellent Administrative Skills Leadership

Cargo Point Decision Making Safety Awareness

HAZMAT Certified Training/Team Building TQM/PQM

PROFESSIONAL EXPERIENCE

Panalpina Atlanta, Georgia

Ocean Import Customer Service Agent July 2015-Present

40 Hours per week

Receive, review, and process import documentation for accounts

Retrieve and track shipment details from (SCP) shipment communication platform

Issue shipment handling instructions to document processing staff

Ensure documentation is accurately processed, distributed and released to carrier, customers and agents in a timely manner

Communicate with overseas agents to ensure proper pre-alerts and documentation

Obtain and create quotes for shipments and source best method of transportation

Trace cargo from the origin port to the consignee delivery location

Work with Brokerage and CFS to coordinate and monitor the release of goods from the carrier, Customs, or other governmental agency examinations that may be required

Explore different options to reduce cost, and increase revenues

Uphold a strong and professional relationship with airlines, transportation agencies and sales

Work with sales on account implementation, ensuring a smooth transition from sales to operations

Demonstrate an emphasis on customer satisfaction per company policy

Answer all customer inquiries regarding shipments

Create tracking reports for customers via excel

Maintain shipment files and ensure billing is completed within a timely fashion

Provide accurate job costing forecast

Prepare Invoices for COD accounts

Assist as backup for alternate accounts

Allstate Insurance Company Morrow, Georgia

Office Support Manager May 2004-May 2015

40 Hours per week

Managed the front office: welcomed visitors, admitted guests and deliveries, provided hospitality and general support for meetings, guests and visitors

Answered and directed incoming customs calls on a multi-line phone system, respond to customer requests by maintaining knowledge of products

Scheduled meetings, conference calls, and appointments

Maintained weekly office calendar

Ordered stationery, supplies and equipment

Organize office operations and procedures

Coordinated with IT department on all office equipment, software, upgrades, and troubleshooting

Ensured that all office related invoices are received and paid on time

Contact underwriter and submit forms to obtain binder coverage

Conduct needs-based customer policy reviews and update coverage

Ensured a positive customer experience

Processed new insurance applications

Trained interns on office procedures

Develop insurance quotes and close sales

Handled all aspects to customer service with clients: payments, billing inquiries, renewal/premium increase calls, assist with filing claims, called leads for quotes

Proficiency to multi-task, follow-thru and follow-up

Had the ability to share difficult news in a constructive manner

ACHIEVEMENTS

Coordinated customer satisfaction survey, drastically reducing potential problems.

Saved numerous clients, introducing new products that decreased their premiums over 25%.

Increased agents’ retention by 19%, from 72% to 91%.

Created continuity book for training processes

I've developed and implemented practical continuous improvement processes for interns and administrative staff

Effectively managed employee performance including appraisals, support, training and discipline

Developed and maintained a safe work environment to meet all health and safety standards for employees

Directed and assigned work activities to meet productivity and quality goals.

Identified potential areas of compliance vulnerability and risk, developed/implemented corrective action plans for resolution of problematic issues and provided general guidance on how to avoid or deal with similar situations in the future.

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