Manager Customer Service
Resume:
SUMMARY
Detailed orientated and highly motivated HR Professional, with excellent analytical skills with over 20 years of experience with benefits and payroll administration. Special expertise in compliance procedures, employee recruitment, retention and training. My overall goal is to increase company productivity and raise the bar for employment standards. SKILLS
Complex Problem Solving
Critical Thinking
Recruitment/Staffing
Excellent interpersonal and coaching
skills
iCIMS Applicant Tracking software
Strong Organizational Skills
Computer Literate
Background checks
Judgement and Decision Making
Clerical
EXPERIENCE
Line Assembly Packer
Kennesaw, GA
Axcess Staffing/ May 2017 to Current
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Displayed a positive and friendly attitude towards supervisors and fellow team members. Maintained highest standards of product quality. Strove for continual improvement and worked cooperatively as a team member. Packed product on a fast paced assembly line in a timely fashion.
Factory Assembler
Kennesaw, GA
North Georgia Staffing/ Nov 2016 to Apr 2017
Recognized and reported defective material and equipment to shift supervisor. Accurately complete assigned task within 90 second time limit. Assembled frames and maintain cleanliness within assigned work station. Received and correctly processed both written and verbal instructions, prints and work orders. Verified part numbers and placed parts in designated areas within module. Obtained appropriate tooling and fixtures. Director Of Human Resources
Bronx, NY
Prime Protective Bureau/ Dec 2005 to Jun 2016
Responsible for all staff recruitment, interviewing and retention. Created and managed more than 200 confidential personnel records. Insure compliance of NYS labor laws, including but not limited to FMLA, EEOC, Workers Compensation and Paid Sick Leave Act. Conducted pre-employment background checks, reference checks and E-Verify. Worked with senior-level management to create fair and consistent HR policies and procedures. Created and modified job descriptions within all departments. Plan and conduct weekly new hire orientation classes. Designed the employee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Enforcing disciplinary procedures and conducting exit E .
Deborah
Edley
*********@*****.***
44 TreeView Drive #44D
Lithonia, GA, 30038
interviews. Act as liaison between management and staff. Conduct employee counseling sessions. Administered pre-employment drug testing. Conducted benefits administration for 100 plus benefit-eligible employees. Represent organization at personnel related hearings and investigations.
H.R/Payroll Manager
Bronx, NYC
Securitas (Yankee Stadium)/ Apr 1992 to Feb 2005
Oversea and evaluate entire on-boarding procedure for new hires. Conduct daily telephone and face to face interviews. Administer pre-employment drug screen, background and reference checks. Maintain employee personnel files and ensure compliance of NYS requirements. Enter and process weekly payroll for 500 plus employees. Verify daily attendance, hours worked and assign daily duties to staff. Record employee information such as exemptions, transfers, resignations and terminations in order to update payroll system. Correct all payroll discrepancies in a timely manner. Issue employee pay checks, statements of earnings. Issuance of employee uniforms and ID badges.
Assistant Manager
N.Y, NYC
Integrated Food Systems (Wendys)/ May 1985 to Aug 1989 Open/close restaurant. Insure quality and standards of food cooked and raw. Maintain accuracy of store safe and cash draws. Make daily deposits. Take daily inventory of food, paper products and waste. Training and testing of new hires, Insure proper cleanliness of facility is maintained at all times. Insure that all guest are greeted warmly with great customer service. Interact with guest and respond to any concerns they may have. Resolve any guest complaints or issues. Add up employee weekly time cards accurately.
EDUCATION AND TRAINING
High School Diploma: Basic
Park West H.S 1986
NY, NYC, USA
Pursuing an Associate Degree in : Business Management University of Pheonix (online classes)
USA
My degree is currently incomplete, however I plan on returning to my online classes once I've found stable employment.
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