Customer Service Medical

TYRONE WHITE

**** ********** ***** ****, ********, NC 28105 704-***-****

*********@*****.***

OBJECTIVE

Seeking full-time employment that will utilize my outstanding writing and communication skills and years of experience in the business and medical field, offering an opportunity for career growth.

SKILLS & ABILITIES

Working in the business and medical field enabled me to acquire leadership skills, while improving my analytical and customer service skills. Positive feedback has reinforced my motivation to excellence in production performance, sharpening my multitasking capabilities and constantly searching for new methods to maximize my performance. EXPERIENCE

April, 2010 –

May 10, 2018

Technician (Certified), Novant Health Presbyterian Hospital

Responsibilities included leading a shift in the Coordinator’s absence. My primary objective involved the cleaning, assembly, and sterilization of surgical instruments daily. Through knowledge of instrumentation and inventory, I collaborated with OR staff, ensuring timely sterilization of instrumentation, and offering alternatives when requested sets are in short supply.

Worked closely with leadership to initiate the process of condensing instrument sets, insuring commonly used instrument are included in surgical sets for availability.

Documented and performed clean and prep on various scopes used in the OR and other medical disciplines.

February, 2007-

December, 2009

Controller, Brigham and Women’s Hospital

Primary functions included maintenance of surgical supplies used in orthopedic and neuro procedures.

Maintained daily communication with vendor reps, discussing trending supply levels and processing post procedure billing.

Created spreadsheets and entered data, documenting purchase of restock, and vendor billing.

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EDUCATION

Certification, Boston, Bunker Hill Community College General Studies, Alabama, Alabama A & M University COMMUNICATION

Received various awards in Customer Service at JP Morgan Invest. Maintaining a high level of service at both medical facilities enabled me to establish trust and confidence in my production, ensuring that surgeons always had what was needed, cleaned, assembled and sterilized. I was also selected to participate in peer interviewing.