Office Mgr, Administrative Asst, CSR Specialist

CRYSTALGENG

Professional Summary

I am a professional looking for that special position that will allow me to be creative and use my experience and skills that I have accumulated over 20 years of my life and become an asset to the next exciting company, organization or a family-owned institution.

References

Diane Bowers 775-***-****

Mark Evans Pastor 775-***-****

Viv Evans Friend 775-***-****

Work History

Recent Work History

Office Manager/Freelance Agent, writer, editor office assistant 04/2006 to 03/2018

Orion’s Freelance Services – Reno, NV proofreader, typist, data entry, transcription contractor.

I was also a contractor, where customers would call in needing typed documents, or answering service operator, concierge/hospitality, flights reservations, Virtual Assistant, PBX, data entry typing. Proficient in Customer Service and all areas pertaining to customer service.

Answered and quickly redirected calls as specified, to the different departments.

Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Directed guests and routed deliveries and courier services as I dispatched to different departments. Also dispatched to the sales guys on the field where to go, what route to follow, logging times and dates of their actions.

Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Completed data entry, tracked resumes and maintained the applicant tracking system.

Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

Screened all visitors and directed them to the correct employee or office.

Obtained signatures for financial documents and internal and external invoices.

Coordinated board and committee meetings, including schedules and information preparation and distribution.***********@*****.*** (CC Beddengton – CEO/Owner)

Quality Assurance Package Handler Customer service agent 09/2005 to 03/2006

Federal Express

I would work on the belt, making sure boxes were not broken or ripped, and if they were I would repair,

re-box, re-tape said boxes, putting them back on the belt.

I would clean up toxic spills make out reports, use the computer and phones, keeping the Operations

Manager abreast of all procedures performed each day. Lifting heavy boxes, up to 150 pounds.

Customer Service Representative 02/2002 to 09/2005

Innotrac

I would take calls from customers in this inbound call center which served as sales call on items shown

and sold on this infomercial program on television that the customers would see wanting the particular

item shown. I would sell or upsell the item; making payment arrangements by credit card and giving

the pertinent shipping and handling details and time and day when to expect their package.

Health Care Provider – Lou Shaw (CEO) retired took care and gave meds to this gentleman

who was in the beginning stage of dementia and Altzheimers. He lived inpatient in my home with my family

as he had been my previous employer for many years. When his wife passed away I cared for him until 4/1995

which was 7 years. He passed away August 1995.

Education

BS: Human Services w/focus in Addiction, Counseling and Psychology 04/2014 to 11/2019

Southern New Hampshire University online presently

*Relevant Schooling* if applying for healthcare position- Being this position requires healthcare experience I have 20 years in healthcare of many areas as inpatient and outpatient. Recovery, Addiction, Mental Health, Abuse emotional and physical. I have over 4 years in University Schooling to do with my degree in the healthcare field which focused on all the areas I mentioned above. I have a BA in Business Admin Mgment.

Whether I continue to pursue a position in my field or not was not my main focus but to achieve another degree but in the healthcare field. I plan to go on to my Masters at some future point.

BA: Business Administration Management 04/1992 to 04/1995

Morrison University - Reno, NV

3 years Fast Track

4.0 GPA

Minor in Computers

Coursework in Business Administration, Communications and Accounting

Microsoft PowerPoint certification training

Information Processing Assistant Certificate

Associate of Arts: Voice Major/Piano Minor

Other Employment

Personnel and Sales Training Manager 1979 to 1996

International Space Net Inc. – Reno, NV, CA, FL

I was the Personnel and Sales training manager for this conglomerate organization which sold

Satellite systems and radios to third world countries to communicate God’s work and missions.

I trained 7 staff and 40 salespeople their perspective duties and handled conventions, sales meetings

other required duties for the CEO and VP of the company.

Reservation Agent 1990 to 1991

Reno Airlines – Reno, NV

I worked for Reno Air as a reservation agent when the company I previously worked for started

to slow down and layoffs were put in place for a time. Then went back to the prior company in 1991.

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