Team Leader Quality

JAGADESH S

**/**, ****** ******* ****** *ND STREET, COIMBATORE CITY, TIRUPUR DISTRICT, TAMILNADU 641604

H: 999-***-**** C: 900-***-**** ************@*****.***

Objective

Seasoned Senior Team Leader dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue.

Professional Profile

Experienced Team leader in US Healthcare BPO sector with highly skilled at administering business needs with efficiency and accuracy. Possess more than 10 years of experience in Medical billing. A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals, possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team. Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently.

Career Summary

Access Healthcare Services:

Senior Team Leader, Coimbatore, March 2016 to Present

Application’s: Athena offline software, posting dashboard.

Key Responsibilities

Preparing daily workloads for staff & coordinating the daily allocation of work.

Motivating the team to achieve high standards and KPI targets.

Mentoring and training up junior and new staff.

Monitoring & reporting on standards & performance targets.

Arranging & chairing weekly team meetings, focusing on targets & achievements.

Praise team members and creates a positive working environment.

Submitting reports of entire team and aligning points to each individual based on their daily performance (production, quality, test score and attendance).

Tracking invoice and attrition reports requested from higher management.

Delegate work among the team leaders and finalizing the consolidated report to managers.

Sending hourly production and quality reports, Preparing Daily Production Reports, Quality Audit Reports and RCA for the Internal Errors, Inventory Management Report & Internal and External Quality Scores on monthly basis.

Daily meeting with managers on quality status.

Monthly presentation of the team performance with managers.

Dell Services India Private Ltd:

Team Leader, Coimbatore, October 2006 to March 2016

Application’s: Athena offline software, posting dashboard

Key Responsibilities

Provide direction, guidance and assistance to the team.

Work with team members and hosted regular meetings.

Set goals and motivate the team in achieving them.

Assign and get tasks done by the team in a timely manner.

Develop strategy and motivate team to follow them.

Provide training to team members and track their performances.

Provide clear instructions and directives to the team on daily work.

Take and implement feedback from team members.

Built positive team spirit and competitive work environment.

Inspired team by discussing with members personally and in a group

We have separate tracking on ideas from team members which will improve the process.

Toppers on weekly performance will be given gifts.

Team engagement will be scheduled on every Friday EOD.

Skills:

Supervisory and team-handling skills.

Strong presentation skills

Proven ability to manage through others.

Documentation expertise

Ability to infuse positive elements in the team

Excellent multi-tasking ability

Ability to manage and solve customer complaints

Microsoft Office expertise

Track record of delivering results with deadlines

Flexible and having Strong Planning Skills

Adept in handling teams personal and professional issues

Strong coordination and interpersonal Skills

Able to prioritize tasks and workloads in order of importance

Skilled in defining and achieving goals

Education:

Bachelor Of Science (Applied science - Computer technology)

K. S. Rangasamy College of Technology, Tiruchengode, 2000

I have scored average of 69% in the final year.

During my college days storing a image occupied large space hence it is difficult to have more images to be stored so we decided to do a project in image compression which we named as Fractal image compression during the final year.

I have prepared a Traffic signal program using LED's in the second year which has been appreciated by the ECE HOD.

High School

Kathiravan Matriculation higher Secondary School, Tirupur, 1997

I have scored 79% during my high school studies.

I have chosen computer science as major subject.

Accomplishments:

Earned the “Best Team in Production” Award in 2010 for achieving 120% production against the projected numbers.

Earned the “Best team in Quality” Award in 2011 for maintaining 99.5% accuracy.

Earned the “Best Team in Production” Award in 2012 for achieving 110% production against the projected numbers.

Earned the “Best Promising team” Award in 2013 for meeting the best in both production and Quality.

Promoted to Quality controller after 2 years with the company Dell.

Promoted to Backup supervisor after 4 years with the company Dell.

Promoted to Group coordinator after 5 years with the company Dell.

Promoted to Team leader after 6 years with the company Dell.

Certifications:

Soft skill training.

Leadership Imperative.

E-Mail Etiquette.

Feedback & Coaching.

Telephone Etiquette.

Essentials of Management.

Personal Details:

Date of Birth : 24 Nov 1979

Marital Status : Married

Nationality : Indian

Languages Known : Tamil, English

Hobbies : Listening Music, watching movie, Surfing

Looking forward to a making significant contribution as a team lead which offers a genuine opportunity for my progression.

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