Medical Assistant Front Office and Customer Service

HELEN T. BARRAGAN

**** *.******** ** • VISALIA, CA 93291

559-***-**** • *****************@*******.***

TELEPHONE ETIQUETTE • INSTRUCT OTHERS • EXCELLENT CUSTOMER SERVICE • FUNDRAISING EXPERIENCE • ASSISTING LOW-INCOME FAMILIES • PERFORM ASSESSMENTS • CONDUCT GROUPS • ADVOCACY• BILINGUAL • MEDICAL RECORDS • TRADITIONAL & MANAGED CARE •VITALS•INJECTIONS • PULLING CHARTS • FILLING TAXES • OPEN AND CLOSE OFFICE •TELE MEDICNE • MANAGING MONEY • HELP DESK OPERATOR

OBJECTIVE

Long-term opportunity providing excellent customer service for a local business where an ability to assist others will be an asset.

EDUCATION

Visalia Adult School

GED

College of the Sequoias

A.A., Liberal Arts

Visalia Adult School

Medical Assistant Certificate

MCED College

Medical Administration Specialization in Billing/ Coding

EMPLOYMENT

Ilingo2

7/27/2018- Present

Interpreting for patients and doctor, helping patients fill out all paperwork for doctor visits.

Kaweah Delta Service Call Center Help Desk Operator 05/01/2018-05/12/2018

• Answers and triages request to Service Center and providers first level support. Documents’ request and escalates to second or third level support when needed. Monitors dashboards and alarm panels following appropriate procedures or protocols. Checks and records system statistics to ensure proper operations.

United Health & Wellness Clinic Medical Assistant 06/2016- 09/2017

• Manage patient flow and preparation, Assisting patients visit, Scan patients intake forms, Inform provider of schedule changes, Upload patients medical records, Managing patients with doctor on tele medicine, Take patients payments, Make copies, Intake notes for doctor, Open and close office, Answer phone, Measuring patient vital signs

Liberty Tax Service Certified Tax Preparer 01/2016-02/2016

• Preparing taxes for customers, Ordering supplies and keeping office organized, Opening/closing office manage the money in the office, Greeting customers and answer phones, Filling and make packages for the office

In-Home Support Services Caregiver 02/2010- 07/2011

• Make patients appointments & take to appointments, Give medication, Cook and clean, Check patient vitals and give insulin injections

Tulare County Child Care Family Service Worker0 9/2004-03/2006

• Advocated for families and for the community, approaching vendors and employers to provide information of services.

• Compiled, recorded, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.

• Interviewed and investigated applicants for public assistance to gather information pertinent to their applications.

• Kept records of assigned cases, and prepared required reports • Referred families to agencies for supplementary services.

.Tulare County Child Care Home Educator 08/1997-09/2004

• Recruited and enrolled low-income families for support services.

• Provided home visits to ensure quality of services to families • Conducted family meetings.

• Referred families to other community agencies for supplementary assistance.

SKILLS

Eligibility Interviewing Experience determining eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

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