Mental Health Manager

NICOLE MOORE PANNELL

*** -* ******* **** ********, VA 236**-***-*** 1781 **********@*****.***

PROFESSIONAL SUMMARY

Over 15 years of successful work experience in Social Work and Human Services.in both the school and therapeutic setting. Assisted families and students with navigating policy as it pertains to The No Child Left Behind Act, McKinney Vento Act, Foster Care, Child Protective Services and Adoptions. Extensive exposure and knowledge in developing, writing and implementing Individual Education Plans (IEP) and Individual Service Plans (ISP). Facilitated Financial Literacy Classes for High School Students and their parents, Parenting Classes, Anger Management and ARTS. Extensive relationships with local Career One Stop, Workforce Development Boards, Department of Human Services, Community Service Boards and For Profit and Non Profit Mental Health Agencies and Service Providers within Coastal Virginia.

EDUCATION

HAMPTON UNIVERSITY, HAMPTON VIRGINIA 110 CREDIT HOURS EARNED

BACHELOR OF SCIENCE PSYCHOLOGY/SPECIAL EDUCATION

UNIVERSITY OF ILLINOIS AT URBANA-CHAMPLAIN-MBA PROJECT MANAGEMENT CAP-M/PMP CERTIFICATION COURSE

Experience

2017-present

2010- 2017

COUNSELOR II/ CLINICAL CARE COORDINATOR TNT Clinical Counseling and Consultants.

Lead and create specialized treatment groups that focus on consumer’s developing coping skills to improve personal management of mental illnesses, improve effectiveness of medical treatments, and increase chances of success in long term treatment programs. Monitor and record consumer’s progress through inpatient duration, and relay valuable information in real time to treatment teams that monitor consumer care.

Adapted family centered approach to enhancing bonding relationship between parents/care givers and children as well as developing effective parenting strategies.

Collaborated with other professionals (developmental specialists, physical therapists, occupational therapists, speech therapists, and social workers) to coordinate services in developing effective solution focused treatment and periodically reviewed status

Administered social supports to help students overcome the battles they bring from home into the classroom to achieve greater academic success through communication with families, conducting monthly home visits, small student groups, and one on one interventions

TRANSITIONS COACH/CASE MANAGER. Youth Workforce Center

Determines skills, needs, interests, and aptitudes of clients. Provides personalized advice and guidance on career development. Possesses extensive of specific competencies needed for career readiness, both for specific jobs and for job readiness in general, including but not limited to, job search skills, resume writing skills, interview skills, and professional soft skills. Ability to develop individual action plans with individual clients. Strong interpersonal skills to help engage, provide support, and motivate students.

Implemented and facilitated a six week Professional and Leadership Development Training course where necessary soft skills such as resume writing, phone and job etiquette, effective communication and listening, and time management were discussed and reviewed with participants prior to placement on work sites.

Manages a payroll budget of $50,000 funded by a collaborative grant from the Department of Education and Department of Labor each quarter for High School Juniors and Seniors who met basic Workforce Innovation Opportunity Act (WIOA) eligibility criteria

2000- 2010

ADMISSIONS/ENROLLMENT SERVICES -, Centura College

Increased enrollment percentages for the Newport News campus by over 40%

Won the Star Converter Award from 2006-2010 for being top in the company for enrollment and retention percentages

Managed the admissions process for all Associate and bachelor’s Degree Seeking Candidates

Lead the company in overall admission enrollments for 8 to 10 years consecutively

Managed the admissions process to include advising, development of class schedules to meet each students’ individual needs.

Interviewed perspective students to determine their backgrounds, goals, objectives and eligibility for enrollment while providing a high level of enthusiasm through out the students’ enrollment experience.

the company in overall admission enrollments for 8 of 10 years consecutively

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