Customer Service Sales
Resume:
SKR
SUMMARY
Energetic go getter with strong
time management and
communication skills who thrives
in a face-paced, dynamic
environment.
SKILLS
• Creative Problem Solver
• Skilled Trainer
• Quality Specialist
• Strong Client Relations
• Customer Service Awards
• Excellent Time
Management
• Microsoft Outlook, Word,
Excel and PowerPoint
• Culture Ambassador
2017-2018
• Service Hero Nominee
2016, 2017, 2018
EXPERIENCE
CUSTOMER SERVICE SUPERVISOR- POLARIS OPERATIONS
UNITED HEALTHCARE 9/2015 TO 5/2018
• Employee Engagement Team Chair 2017
• Assisted employees setting up FMLA cases and HR
accommodations
• Revamped interview process to reduce department attrition rates
• Interviewed new hire and supervisor candidates
• Represented department for unemployment hearings
• Planned department wide theme days and celebrations monthly
• Held yearly engagement budget- tracking all purchases and spending to ensure we did not go over the budget limit
• Brainstormed and implemented ideas for employee engagement
• Held focus groups for department improvement- process and engagement
• Future Leader Program Chair 2017 & 2018
• Supervised daily, weekly & monthly metrics for team of 22
• Set priorities & expectation for team to ensure clear goals
• Provided coaching for employee improvement
• Employee Development- set up additional training to improve job skills, shadowing in other departments to further company knowledge and increase opportunity for promotion
CLIENT SERVICES REPRESENTATIVE SENIOR- E&I BROKER & EMPLOYER UNITED HEALTHCARE 9/2013 TO 9/2015
• Employee Engagement Team Member
• Future Leader Program participant
• Trained & mentored claim class for department of 60 during 2014 & 2015
• Fielded calls from brokers and employers, assisting with benefits, claims, billing and enrollment inquiries
• Customer Service Award
• Conducted weekly training huddles for all department agents
• OJT (On The Job Trainer)- provided training and coaching for new hire employees
SALES & BEAUTY ADVISOR
MACY’S 2/2013 TO 7/2014
• Informed clients of upcoming events and promotions
• Met weekly and monthly sales goals
SARAH K REPETA
603-***-**** 7A CANTERBERRY CT
*****.******@*****.*** HUDSON, NH 03051
• Assisted clients find their inner beauty
SERVICE LEADER & BOOKKEEPER
HANNAFORD 05/2010 TO 1/2013
• Streamlined bookkeeping procedures to increase efficiency and productivity
• Trained new and existing employees
CUSTOMER SERVICE MANAGER
GRANITE STATE MANAGEMENT & RESOURCES 6/2007 TO 4/2010
• Project leader for system upgrades
• Coordinated daily workflow for 40 agents
• Training Improvement Lead for Customer Service Department
• Represented GSM&R at colleges throughout NH, presenting student loan information options with parents and students CUSTOMER SERVICE SUPERVISOR
GRANITE STATE MANAGEMENT & RESOURCES 8/2004 TO 6/2007
• Supervised and coordinated training for inbound and outbound call center agents
• Trained new hire employees on systems and services
• Monitored agents workflow and behaviors- coaching as needed CUSTOMER SERVICE REPERSENTATIVE
GRANITE STATE MANAGEMENT & RESOURCES 6/2003 TO 7/2004
• Fielded calls from parents and students, assisting with loan inquiries, billing, application and enrollment inquiries EDUCATION
BACHELOR OF SCIENCE • IN PROGRESS • SOUTHERN NEW HAMPSHIRE UNIVERSITY
Organizational Leadership
VOLUNTEER EXPERIENCE
UnitedHealthcare- New Hampshire Council Member 2015-2018
• Coordinate Site Volunteer Activities
• Run Donation Drives
• Assist with communication to Hooksett NH site
• Work with council members and members of all departments to coordinate action plan as needed
Making Strides Against Breast Cancer- Event Chair 2015 & 2016
• Coordinate donations and purchases with vendors and City of Manchester employees, police and fire
• Plan fundraising events, walk and closing events
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