Program Mananger

Aida I. Watlington

*** ********* **. **********, ** **************@*****.*** 757-***-****

https://www.linkedin.com/in/aida-watlington-3847bb42/

Areas of Expertise

Dedicated, goal-oriented professional with more than 15 years of experience managing multiple types of organizations and personnel; proven skills in problem-solving, team building, organizing and prioritizing tasks; manages demanding situations through effective quality decision making.

Accomplished leader; extremely knowledgeable in office operations, automation and management; able to anticipate problems and advise senior leadership with sound policy and procedural recommendations for cultivating highly efficient and client-oriented services

Versatile, effective troubleshooter and performance driven; noted for innovation in overcoming obstacles to achieve program and project success, thriving in high-pressure situations, and adapting quickly to ever changing environments and evolving priorities

Well-developed communication, written and oral skills; experienced at developing and leading briefings, training workshops, consultations, strategy sessions, and building relationships with senior management to garner cooperation and support for major initiatives

Bi-Lingual - fluent in speaking and writing English and Spanish

Possess a Secret Security Clearance, 02/15/2015

Skills and Experience

Process Improvement Manager - US Navy Dental Clinic, Norfolk Va (01/07 to Present)

Interface regularly with decision makers at multiple levels to manage safety program, ensure clinic meets all OSHA and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) compliance and accreditation standards. Coordinate with doctors to change patient scheduling and doctor/hygienist work schedules, 98% increase in production rates and improvement in team moral.

Leads multiple functional areas including radiology, inventory, laboratory, operating rooms, hygienist rooms and examination rooms for Sewell’s Point Dental Clinic and Supship Dental Clinic, achieved and maintained 100% compliance and accreditation rate

Authors newly design scheduling practices and patient flow, obtain a 500% increase in dental hygienist production rates consecutively over a six months period

Trained over 2500 personnel on Cardiopulmonary Resuscitation (CPR) and dental assistant Expanded Function Assistance Courses, providing over $200K in cost avoidance

Championed safety standard improvements and greater hygiene production rates.

Network/System Administration Intern, Hampton University, Hampton Va (08/14 - 05/15)

Assisted in the daily administration of Hampton University’s Campus Area Network

Key contributor in reducing total operating systems costs and increased systems performance by migrating form legacy main frame computers to client/server technology

Supported data center virtualization with the introduction of emerging software, hardware and networking technologies.

Provided administrative and logistic support; inventoried all network system equipment and infrastructural support material valued at over $3 million.

Planned, developed, implemented, and maintained programs, polices, and procedures to protect the integrity and confidentiality of systems, networks, and data.

Consulted with customers, network administrators, and system administrators to refine functional requirements and translate functional requirements into technical specifications.

Training Site Faculty Instructor/Practice Manager - US Navy Dental Clinic (10/05 - 01/07)

Organized, prioritized and directed the overall management, production, training quality assurance, safety and performance evaluation. Analyzed mission accomplishment and capabilities, ensured that timely planning is conducted and statement of requirements meet future needs and initiated on a continuous and progressive basis.

Organized the department and equipment required to accomplish assigned tasks. Maintained liaison with other department heads, representatives of higher authority and other organizations. Acknowledged for ‘excellent leadership skills' in communication, staffing, budgeting, staff moral and education.

Duty Officer/Assistant Manager - Ramstein Air Base Bowling Center - (09/04 -08/05)

Night manager responsible for money, personnel, and operations to include being responsible for the vault, daily schedules of employees and employee financial procedures

Planned and organized parties and large group events. Performed administrative functions to include providing customer service; entering information and maintaining databases.

Education, Training and certifications

A.A.S Degree, Cybersecurity and Network Security - ECPI University, Newport News VA

Professional Certifications

Lean Six Sigma Green, Yellow and White Belt Certifications

Basic Life Support (BLS) Instructor Certifications

BLS Training Site Faculty Certification

Phi Theta Kappa, January 2014

Project Management Professional (PMP) Certificate

Awards

Professional accolades include commander’s coins, time-off-awards, customer service awards, and Civilian of the Quarter awards

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