Client Service Analyst
Resume:
To whom it may concern:
I Denisa Martian am pleased to submit my resume to be reviewed for attaining employment with your organization.
Let me start by describing myself, I am a result driven professional, strategic, detailed, outgoing, and competitive, but logical while possessing a technical aptitude and excellent presentable communication skills.
I enjoy helping my team meet their goals and pride myself on building rapport and relating with clients and colleagues alike. I learn quickly and teach any task effectively and patiently.
I am always willing to put 110% of my efforts towards any task at hand and am eager to progress in a career that inspires and challenges me.
I tend to see the positive in every situation, I am approachable and capable of making the best out of any matter, be it serious, high-pressure, or adverse.
I look forward to meeting with someone from your organization to discuss the opportunity and to answer any questions you have about my experience. Attached you will find my resume.
Sincerely,
Denisa Martian
*************@*****.***
Denisa Martian
******.*******@*****.***
Vibrant decision-making executive with passion, drive, and sales aptitude seeks a position with your organization.
SUMMARY OF EXPERIENCE
Intercare Holdings
Rocklin, Ca
Client Service Analyst
Process time sensitive information
oEOBs, required form request, claim kits, etc.
Update weekly, monthly, quarterly and annually logs/reports for each client and or Management
o Workload, LossRun, Claim Status, OSHA logs, etc.
Create and provide pivot table based on data generated to fit clients’ request
Create presentation pamphlets
oPowerPoint, PDF, Excel
oAssemble, bind, ship
Attend and provide meeting Minutes
Schedule proper service updates
Update Service Instructions
Maintain logs on new users, current users, and terminated users, as well as new tasks, modifications, and technical updates
Provide management with updates on tasks/projects in our bi-weekly meetings
Provide accounting with Managements spending reports
oLog all expenses according to our reimbursement guideline
EK Health Services
Rocklin, Ca
Administrative Assistant
Process time sensitive information
Key in data
Manage supply levels
Schedule proper service updates
Report any Ergonomic concerns
Help employees adjust their work stations to be ergonomically correct
Check in with employees about taking breaks
Work From Home Data Input Service
Citrus Heights, Ca
Book-Keeping paid per statement (2015 – Current)
Input data for each statement given
Account receivable
Account payable
Reconcile
Wireless Lifestyle
Sacramento, CA
Manager (Present) Salary: 49k /commission: 10k+ /bonus $1000+ (2011 -2015)
Developing all aspects of managing a retail store: employee training and scheduling, record keeping, brand messaging, corporate expectation, quality assurance, customer service
Calculate each employee’s quota; monthly
One-on-one’s; bi-weekly
Interview/Hire/Fire
Create action plans to ensure success among sales representatives
Conduct monthly training sessions for customers in need of our Ready Now services
Meet deadlines with 100% accuracy
Follow leads and complete stores 24hr call backs
Ensure our total equipment protection is attached to every sale possible through proper coaching and training of each sales representative. Currently holding #1 attachment rate for the district.
Manage service and repair: hands on training, admin, repairs and exchanges
oUpdates preformed on: Slate, Celebrite, Cadex, Hotkeys, RQ4, DARA, RMS
Technician (2011-2012) $13/hr + commission/bonus
Great and assist walk-in customers with service/product issues
Responsible for troubleshooting technical issues with product and making necessary repairs or replacement as necessary
Answer phone calls, return calls, accept messages, and schedule appointments in a timely respectful fashion
Best Buy
Folsom, CA
Magnolia Sales Professional (2008-2011)
Computers Sales Associate (2008)
Magnolia Administrator/ Sales Associate (2005-2008)
Golfland/Sunsplash
Roseville, CA
Administrator (2005-2007)
EDUCATION
Bachelor of Science in Business Administration
Concentrations: General Management, Marketing, International Business, and Entrepreneurship
Minor: Psychology
California State University, Sacramento: May 2011
CORE COMPENTENCIES
Bilingual: Fluent in Romanian and English
Computer Skills: MS Word; Excel; Adobe Acrobat Outlook/e-mail; Internet Explorer
Honors/Awards: Home Theater “Drive Time” sales award 2010, Pinnaclel Winner 2013
Contact this candidate