Customer Service Nursing Assistant

Stephen Jones II

Provide excellent customer service to the customer by giving a quick and

effective resolution.

Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution.

Carry out other tasks and and duties given by the Head of Department. Demonstrate precise attention to detail in all facets of my work for many types of industries.

Personal info

First name: Stephen

Last name: Jones

Date of birth: 30/05/1990

Nationality: Caucasian

Address: 1310 Anderson Avenue,

Chattanooga 37404, USA

Phone number: 706-***-****

Email address: **********@*****.***

Work experience

Self Employed

Chattanooga, TN

Pool Technician 07/2016 - present

Maintain swimming pools by cleaning and balancing chemicals, both residential and commercial

Installed swimming pool pumps, both residential and commercial Ordering suitable supplies and equipment to complete tasks on time. Wilkens Research

Chattanooga, TN

Outbound Survey Analyst 08/2013 – 07/2016

Collect required survey data via phone.

Finish specified number of completed survey that was needed for analysis phase.

Archiving customers correspondence; letters, paper documents. Communication with clients.

Gathering information from clients.

Heritage

Healthcare

Fort Oglethorpe,

GA

Certified Nursing Assistant 09/2007 – 09/2013

Efficiently aid residents in carrying out activities of daily living.

Provide physical support to assist patients to perform activities of daily living such as getting out of bed, bathing, dressing, using the toilet, standing, walking, exercising.

Effectively communicate with the residents, their families and their medical providers on daily basis.

Document patient care services by making sure that all medications, conditions, responses and observations are properly recorded. Continually maintain the quality, safety and organization of the nursing home facility.

Support nursing staff and interdisciplinary teams with patient care activities to improve efficiency and patient satisfaction. Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel. East Ridge

Animal Hospital

East Ridge, TN

Kennel Tech 05/2006 – 09/2007

Checking animals health and welfare.

Preparing food, bathing, grooming and walking animals Laboratory maintenance

Cleaning and inventory management.

Assisted with front desk duties.

Education

University of

Phoenix

Business Administration 01/2018 - present

Ridgeland High

School

Rossville, GA

General Education Diploma 08/2004 – 05/2008

GA Northwestern

Rock Spring, GA

Patient Care Tech 01/2007 – 05/2007

Graphs

Proficiency Skilled Worker Detail Oriented

Strengths

Adaptable Trustworthy Dedicated Multitasking

Assessing the needs of customers Attention to detail Computer Skills Seriousness Open minded Ability to prioritize

100 % 100 % 100 %

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