PAMELA R. PITTS

225-***-**** ac6iqj@r.postjobfree.com

Introduction:

Dedicated administrative business professional with a versatile support skill set developed through experience in several different industries, such as entertainment, food, healthcare and hospitality.

I have been volunteering while continuing to work @ The Carpenter's House as Administrator and recently appointed treasurer, neither of these positions are monetary, however, much learning experience. I am seeking a full time position at this time.

Multiple software knowledge and other applications/systems including; Quickbooks, The Planning Center, Microsoft PowerPoint and Word, and numerous specialty softwares for healthcare. Use of ten-key by touch, copier, fax, phone/voice mail, printer, scanner and shredders of different makes and models.

Experience:

The Carpenter's House, Oyster Creek, Tx

April 2018 - Present

Church Treasurer: weekly deposits, general ledger, account payable, payroll, payroll taxes.

October 2016 - Present

Church Administrator/Sunday All Day/Monday Evenings:

Sunday mornings:

Meet with Pastor, discuss new ideas, problems and resolutions.

One hour prior to services; prepare, set up coffee cart and prepare small snack for children, place Volunteers in areas needed, take attendance, assist with Baptisms and/or teach as needed.

Afterwards assist with tithes and offering count, cleaning and closing.

Sunday afternoons: teach young ladies (20+/- year olds) classes; various subjects.

Prepared dinner for the Teens.

Cleaned when they were finished and sometimes drove a couple of kids home.

Monday Evenings:

Arrive early, assist with preparation of food, drink. and clean up afterwards.

Place items on tables; serving baskets, tithe/offering boxes w/envelopes, pens and a couple of Bibles and note cards.

Assist Pastors and/or Musicians; typed lyrics in PowerPoint and helped set up equipment.

Teach little ones as needed. Sing as needed.

After services pull boxes off tables to secure the monies, then help in whatever capacity needed to close. Sometimes we have a short meeting before leaving. Always last to leave; making sure everything taken care of properly.

Count tithes/offerings and prepare deposit for the next day. Reconciled 3 accounts every month.

Administration:

Have been working with Dr. Cliff Robertson, Jr. for about 2 years; visited other churches in Brazoria County, some as a team, other times alone or with family, observed and reported the way things are done. Not to copy but just for ideas of what we'd like to do or not for different reasons that would or would not apply to the "missionary" church we planted.

Typed meeting notes/reports for Dr. Robertson and other leaders. Handled all posting of accounts payable and receivables in general ledger, made deposits and balanced the checkbook as needed and monthly. Reimbursed volunteers as needed from local checking account and turned in mine and Dr. Robertson's receipts to the Baptist Missionary Association of Texas for reimbursements.

Sending weekly e-mail/texts to Volunteers regarding upcoming meetings and services information. Supervise 2-10 Volunteers at each service.

Derek Budman, D.D.S., Plantation Dental March 2017 - September 2017

Temporary Administrative Assistant:

Hired to fill in for Office Manager when she went on vacation.

Helped implement new system of Electronic Chart Review for one Dentist and two Hygeinists.

Verified Benefits.

Covered the front desk for co-worker everyday, when out of office, came in later and left several times throughout the day; which consisted of answering phones, setting new and recurrent patient appointments, checked patients in and out, collected/posted fees and scheduled follow-up appointments for return treatment.

Margie N. Hamilton, D.D.S. The "Comfort Zone" for Dentistry, Feb. 2016 to Feb. 2017

Insurance Coordinator: October 2016 - February 2017

Verified Benefits, prepared and discussed treatment plans with patients, billed insurance claims and followed-up as needed.

Receptionist: February 2016 - September 2016

Answered phones, scheduled and confirmed appointments, called in Pre-med Rx’s.

Verified Benefits, prepared charts and notes for morning huddle.

Check-in and out, collected fees, scheduled follow-up appointments.

Posted receivables in Dentrix for each patient.

Typed Appeal Letters as needed.

Pulled and filed charts.

H.K.Yang & J.M. Fung, D.D.S. of Smile Designers Oct. 2015 to February 2016

Receptionist:

Answered phones, scheduled and confirmed appointments, called in Pre-med Rx’s.

Verified Benefits, prepared charts and notes for morning huddle.

Check-in/out, collected fees, scheduled follow-up appointments.

Posted EOB’s in Dentrix and on Ledger card for each individual patient.

Typed Appeal Letters as needed.

Pulled and filed charts.

Real Estate Investor, Pearland, TX January 2015-February 2015

Office Assistant:

Used Asana for team projects to communicate progress through-out the day.

Used Google Chrome to access Calendars and Google Voice Mail to retrieve e-mails daily. Returned voice mail calls.

Used Google Drive and Dropbox to post and scan all documents into Excel, including all account receivables and payables.

Mail-merged letters to new probate candidates and other prospective properties that needed updated work.

Typed Scope of Work Agreements for Contractors.

Called, e-mailed and sent registered letters if/when tenants rent/lease monies were late.

Temporary -Dental Office-Positions Sept.–December 2014 and March-June 2015

Front Desk Coordinator (Endodontics, General and Orthodontics):

Answered phones and scheduled appointments.

Checked-In all patients, including; data entry; new/updated information, scanned all forms including; picture ID and Insurance Cards into software, then shredded forms.

Verified insurance benefits, prepared treatment plans, presented and scheduled procedures.

Collected copays, coinsurances and deductibles.

Coordinated follow-up appointments as needed..

Worked A/R by calling on claim status, refiled or appealed as needed.

Posted all payments and adjustments, billed patients as needed. Printed end of day report, turned in with cash, checks and credit card receipts.

Clear Lake Med. Center ENT & Bay Area Audiology, Webster, TX May 2014- Sept. 2014 Administrative Medical Assistant - (Part-time)

Checked-in/verified/scanned information into system.

Answered phones; scheduled appointments, obtained insurance information.

Received referrals; called to schedule patients referred from other doctors, facilities, and DARS (Department of Assistive and Rehabilitative Services).

Retrieved messages off voice mail for Dr. Abbott.

Checked-out patients by collecting monies and scheduling follow-ups.

Miscellaneous Temporary positions – Multiple Locations February 2014-April 2014 I verified benefits, handled accounts payables and general filing.

Kyle D. Moses, DDS, MS of Silver Lake Endodontics, Pearland, TX June 2012 – Jan. 2014 Receptionist

Picked up mail, sorted, and posted all accounts receivables. Prepared letters, refunds and statements and mailed to patients.

Answered all incoming calls, scheduled appointments and took insurance information.

Pre-verified insurance benefits, calculated and called patient with treatment plan, before their appointment. Confirmed appointments.

Checked-In/out all patients; data entry and prepared charts for assistants,

collected co-insurance, deductibles, and over-max amounts.

NSF and overdue account collections; turned over to District Attorney or Collection Agency, if needed.

Closed end of day business, turned in a deposit slip and all checks and cash received.

Ordered clerical supplies. Called in new prescriptions. Returned calls to patients as instructed by doctor.

William A. Couvillion, DDS of Oral Surgery:

Final Collections Process for retiring practitioner, Pearland, TX June 2011-May 2012

Collected all past due accounts, posted contractual write-offs, monthly billing, and account maintenance via remote desktop from new residence in Pearland, Texas.

Office Manager, Baton Rouge, LA August 2000 – May 2011

Patient account management.

Claims follow-up, appeals, and collections. Designed my own spreadsheet for cross-contractual claims, write-offs, and balances.

Handled all contracts issues with Insurance Company Representatives.

Managed all personnel issues including hiring, evaluation & discipline. Developed policy & procedure manual. Filled in for support staff as necessary.

Processed payroll checks and taxes (940 & 941).

Processed all deposits, accounts receivable, refunds, monthly reports and statements. Ordered clerical supplies.

Kept doctor’s credential’s up to date with state, federal agencies and Insurance Companies.

Kevin Harris, DDS of Orthodontics, Baton Rouge, LA March 2010 – January 2011 Insurance Specialist

Self-taught electronic and paper billing and claims practices on Kodak Orthotrac software.

Trained physician to process. Gave him key components for the front desk to follow to get claims paid correctly on the first filing.

Education:

American InterContinental University, Hoffman Estates, Illinois 2003 - 2005

Bachelors of Business Administration

Associates of Arts of Business Administration

Other Education:

Volunteered w/True To Life Ministries; Employee 101 Classes May 2017

HIPAA and OSHA Update October 2014

Meaningful Use II Compliance 2014

Volunteered w/Chevron Phillips; Bridge Over Troubled Waters, 2012 Easter Egg Hunt/Party for Children

Quality Interactions – Cultural Competency Training (Aetna-CE’s online) 2011

CPR 2003 - 2011

ICS Correspondence School, Scranton, Pennsylvania January 1997–February 1998 Diploma, Medical Assistant

Federal Debt Collections Act Class 1997

References:

Clifford Robertson, Jr., ThD 903-***-****

Friend/Missionary

William A. Couvillion, DDS 225-***-****

Oral Surgeon

Chanda Abbott, AUD 832-***-****

Friend/Audiologist

Kyle Moses, DDS, MS 281-***-****

Endodontist

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