Sales Microsoft Office
Resume:
Christine A. Servais
Bristol, RI 02809
*********@*****.***
Profile
Seasoned professional with substantial experience within mortgage and financial services industry with emphasis on originations, processing, closings, collections, recoveries, foreclosures, deed-in-lieu and short sale proceedings. Possesses strong regulatory and statutory knowledge and its applicability with regard to deficiency judgments, tax, judicial sales and strict foreclosures. Seeking worthwhile opportunity to add value to the organization through effective identification of credit worthy borrowers to increase originations and overall profitability.
Skills
Lending & Underwriting Guidelines Credit & Income Analysis Cash-Flow Analysis Risk Assessment Loan-to-Value Ratios Debt-to-Income Ratios Conventional & Government Mortgages Conforming & Nonconforming Loans ARMs Loan Closing, Funding & Documentation Account Service Excellence
Work Experience
03/2007 – 05/2018
Senior Recovery Specialist January 2014 – May 2018
oManage the SBO (Serviced by Other) charge off portfolio which includes both first and second liens (HELOANS and HELOCS).
oMitigate losses by negotiating short sales while adhering to FHA, VA, Fannie Mae and Freddie Mac guidelines.
oEvaluate the financial strength of borrowers to determine risk and repayment capacity.
oNegotiate and enter into work-outs and payment arrangements when short sales were not feasible.
oReview title run down reports, appraisals and discharges of mortgages to protect the bank’s lien interest.
oDemonstrate excellent follow through with borrowers, real estate brokers, and insurance companies.
oWork with multiple stakeholders including probate attorneys and personal representatives
oResearched customer expressed dissatisfaction per Complaint Handling Policy Standards.
oResearch and decision proposed subordination requests.
oCompose and update departmental policies and procedures in accordance to Bank & Federal guidelines.
Asset Recovery Specialist II April 2009 – December 2013
oManaged a portfolio averaging 30-35 new short sales per month totaling $1,463,500.18
oRecovered and recouped $1.3 million dollars; approximately 19% of total short sale inventory for 1st half of 2013.
oMitigated losses by negotiating short sales while adhering to FHA, VA, Fannie MAE and Freddie Mac guidelines.
oEvaluated the financial strength of borrowers to determine risk and repayment capacity.
oNegotiated and entered into work-outs and payment arrangements when short sales were not feasible.
oReviewed title run down reports, appraisals and discharges of mortgages to protect the bank’s lien interest.
oInitiated quiet title actions when appropriate and performed equity analysis to make informed business decisions.
oDemonstrated excellent follow through with borrowers, real estate brokers, and insurance companies.
oWorked with multiple stakeholders including probate attorneys and personal representatives.
oOffered loan modifications and forbearances when borrowers did not qualify for HAMP, HARP or other governmental programs to return an account back to good standing.
oLeveraged knowledge of private investments, brokered-out loans, Subprime products to offer recovery solutions.
oResearched customer expressed dissatisfaction per Complaint Handling Policy Standards.
oPrepared and presented short sale workshops to staff and management for coaching and development.
Foreclosure Loss Mitigation Specialist March 2007 – April 2009
oEvaluates the effectiveness of accelerating the note and taking possession of bank collateral.
oReviewed Appraisals, Brokers Price Opinions and Title Run Down Reports.
oDetermined current fair market value and liabilities of the property to make suitable business decisions.
oWorked with foreclosure attorneys to resolve delinquent accounts through reinstatements and/or litigation.
oAssessed the feasibility of Short Sales, Deeds-In-Lieu, Loan Modifications, and Forbearances.
oPursued Judgments to protect the bank’s interest in deficiencies when allowed pursuant to state law.
Previous Work History
South Coast Title, Cranston RI
Dream House Mortgage, Providence RI
Northeast Mortgage, Cranston, RI
Education
Roger Williams University, Bristol, RI
Bachelors in Arts: Creating Writing & Communications
References Available Upon Request
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