Support Technical

** ******* ******

Marlborough, MA *****

Phone 508-***-****

E-mail ***************@*******.***

Christine Salmon

** ***** ** ******* ********** developing and implementing systems that support business and financial objectives.

Expertise

Strong project management and communications background in the following areas:

SAP Portal Support

SAP LMS Support

SuccessFactors LMS Support

IBM Connections Support

ON24 Environment Manager

Business Systems Analysis

Product Releases

Systems Implementation

Application Training

Process Engineering

Media and Documentation

Call Center Operations

Employment

2000 – 2018 Waters Corporation Milford, MA

Business Systems Analyst

IBM Connections Collaborative Tools Support

SuccessFactors LMS Administrator

SAP LMS Administrator

SAP Portal Administrator

Technical Assistance for Sales Development & Support

Sales Development & Support, IBM Connections, Lotus Notes Database reporting on a weekly basis

Lotus Notes Database Creation and Administrator

Manage Third Party Distributor Network Access

Smartsheet Certified User for Marketing Organization

Project Management

Liaison between the business and Information Technology

1999 - 2000 TitleSCAN Systems

A Division of Paxon Corporation Sudbury, MA

Technical Support Specialist

Provide technical support for TitleSCAN software products, resolving customer problems in real-time environment.

Create software packages, software support & license agreements

Manage document library using Lotus Notes

1981 - 1998 Digital Equipment Corp Maynard, MA

Business Systems Analyst

Support various Financial Software

Education

1988 Quinsigamond Community College Worcester, MA

Business Administration

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