SUDARSHAN SHETTY

Project Leader

Mobile: +973-********

E-Mail: ac6imv@r.postjobfree.com

Visa Status: Family Visa

Passport No: R7679134, Nationality: Indian

Date of Birth: 14th February 1985, Marital Status: Married

Address: Building - 4008, Flat - 43, Block - 321, Road - 2159, Gudaibiya, Kingdom of Bahrain.

OBJECTIVE

I strive to render my expertise and skills to an employer thereby expanding my horizon in terms of new challenges and experience.

SUMMARY

Seasoned and dedicated professional with more than 8 years of extensive experience in managing IT projects, conducting cost & profit analysis, Vendor selection process and developing performance indicators for vendors

Expertise in Planning & Strategizing, Project Management and Coordination, Issue Resolution, Quality Management, Vendor Management, Customer Service, Tech Support, Accounting Procedures and Processes and Reporting

Handle customer queries, concerns, suggestions, feedback, etc. and manage their expectation

Orchestrated vendor selection, contract negotiation process and ongoing cost management

Proficient in providing optimal customer services, and possess exceptional communication and analytical skills

Tremendous ability to ensure clarity and accountability

Ability to interface with vendors at multiple levels in the organization

Skilled in implementing Strategic Planning, Business Development, Planning, & Team Management

Ability to develop and motivate others, coupled with excellent communication skills, thereby ensuring good team work and productive environment

Consistent track record of improving efficiency and maximizing profits

Performed Quality Assurance

Proficient in MS Word, MS Excel and PowerPoint

SKILL SET

Project Management

Digital Marketing

Inventory Control

Customer / Client Relationship Management

Vendor Management

Team Management

Forecasting and Budgeting

Analytical and Communication

LANGUAGE SKILLS

Fluent in English, Hindi & Tulu

GLOBAL EXPOSURE

Interacted with clients based out of US, Poland, Germany, Finland and Switzerland

Worked with clients like Google, HP, 3 Global Services (U.K), Proctor & Gamble

EDUCATION

Bachelor of Commerce, Madurai Kamaraj University, India

Masters in Marketing, Madurai Kamaraj University, India

AWARDS AND ACCOMPLISHMENTS

Numero Uno, Summit Award – Accenture

Star Award (Jan-Feb-Mar 2017) - Lionbridge

CAREER CONTOUR

Organization

Designation

Duration

Lionbridge Technologies Private Limited,

Mumbai, India

Project Leader

July 2015 – May 2017

Senior Production Coordinator

Dec 2012– June 2015

Accenture Services Private Limited, Mumbai, India

Senior Executive - Level – F2

Feb 2011 – Mar 2012

Hutchinson Wampoa Group 3G, Mumbai, India

Senior Customer Relationship Advisor

Sep 2008 – Jul 2010

Steve and Barry’s (Unisource Ltd), Mumbai, India

Project Coordinator

Sep 2007 – Aug 2008

KEY DELIVERABLES

At Lionbridge Technologies Private Limited (Language Localization & E- Learning projects)

Strategizing & planning the project as per client requirements

Managing day-to-day operational aspects/ execution of a project and scope

Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work

Build, develop, and grow any business relationships vital to the success of the project

Managing the overall project development and providing business support services to stakeholders

Interacting with team members, vendors and stakeholders and keeping them updated with regards to the guidelines/process changes.

Engage in vendor quote management and budget proposals

Performing resource estimation, and budgets optimization

Training and guiding project team members and contractors

Developing and tracking vendor performance using scorecards and benchmarking boosting efficiencies and stakeholder satisfaction

Overlooking project milestones and deliverables

Acting as a liaison between vendors and IT PMO regarding operational issues

Performing Quality Assurance

Researching trends and new service offerings utilizing independent research firms

Ensuring project documentation are up-to-date

Preparing monthly and quarterly reports

At Accenture (Digital Marketing projects)

Spearheaded the digital marketing and web services development projects

Managed the project from scratch to the end

Identified project milestones and deliverables

Planned and scheduled project timelines and milestones using tools

Define project success criteria and disseminate them to involved parties throughout project life cycle

Ensuring the project team is aware of guidelines or process changes

Involved in overall project documentation process, and status reports

Performing Quality Assurance

Build, develop, and grow any business relationships vital to the success of the project

Preparing daily, monthly and quarterly reports

Preparing the lessons learned document after the completion of each project

At Hutchinson Wampoa Group 3G (Customer Service & Tech Support)

Customer relationship management (CRM) via account maintenance that includes billing queries, product information & Tech support

Handle customer queries, concerns, suggestions, feedback, etc. and manage their expectation

Analyze customer needs and feedback and ensure continuous refinements in the services offered

Upselling products and upgrades after analyzing customer’s usage history

Managed workflow and user requests via inbound and outbound channels

Conducting training and Issue resolution for new joinees

Sending daily progress reports

At Steve and Barry’s (Unisource Ltd) (Facilities Project Coordination)

Involved in project management, store management and vendor management for handling tasks

Handled project coordination, and due diligence operations for engineering & facilities

Interacted with the clients, and vendors via phone email & chat

Handled daily warehouse operations

Sourced new vendors and performed reporting and tracking inventory control

Engaged into Inter-department communication for projects

Managed business reports of the team members

REFERENCES

Available upon request

Contact this candidate