Manager Executive

Nilesh Prajapat

B. No. **, Is klal Street,

Safat, Kuwait City

Email : ***************@*****.***

Mobile: +965-********

Date of Birth: 23 th February 1995

Na onality: Indian

Visa details: Transferable (Ar cle No.18)

SUMMERY .

My background in working in travels & cke ng, both as a travel agent. allowed me to acquire an extensive knowledge base and skill-set in this field. which would allow me to make valuable contribu ons to a wide range of cke ng-based projects. WORK EXPERIENCE .

AKBAR TRAVEL OF INDIA AHMEDABAD, GUJRAT, INDIA(Dec-2011 to Feb-2013) Accounts department

Responsibilities:

Billing domes c & Interna onal Air ckets, Tour packages, Visa & Insurance

Sending daily bill to the clients regularly

Sending fortnight statement to the clients

Follow-up for the payment

Report fortnight outstanding details to the Accounts Manager

Maintaining the data of customers and Agent.

Handle all telephonic and walking inquiries.

CITY TRAVELS MUMBAI, MAHARASHTRA, INDIA (Jan-2014 – Sep-2017) Ticket Counter Executive

Responsibilities:

Issuing ckets and handling fare department queries.

Well versed with i.e. Galileo, Amadeus, Online Portal booking and can work on any GDS.

Able to handle Interna onal Reserva on with mul ple Airlines and mul ple des na ons.

Responsible for issuance of ckets with correct fare and with correct fare rules and regula on as per airline contracts to avoid airline debit note.

Comple ng invoices for respec ve bookings.

Made Hotel booking reserva on as per customer needs

Knowing very well customer Requirement and how to handle them in difficult situa on. Burhan United Travels and Tourism, Kuwait (Dec 2017 – Till Date ) Ticket Counter Executive

Issuing and Re-Issuing Interna onal Air Tickets through Galileo system.

Handling cke ng & Interna onal reserva ons for customers.

I manage customers query like Refunds, Cancella on of PNR”s & a ending calls.

Comple ng invoices for respec ve bookings.

Responsible to Reissue ckets.

Carry out all follow up procedures pertaining to customer travel, i.e. reconfirma on of airline ckets, booking / reserva on etc.

GDS Used:- Galileo - Booking, Issue, Reissue.

Amadeus - Basic Knowledge

EDUCATION QUALIFICATIONS .

SSC - Passed 1st Class Ajmer Board, Rajasthan INDIA - 2010 HSC - Passed 1st Class Ajmer Board Rajasthan INDIA - 2012 Bcom - 2nd Mohanlal University, Udaipur INDIA - 2015 Mcom - 2nd Mohanlal University, Udaipur INDIA - 2017 LANGUAGES .

English

Hindi

PASSPORT DETAILS .

Passport Number :- P4556298

Places Of Issue :- Jaipur

Date Of Issue :- 05 Sep 2016

Date Of Expiry :- 04 Sep 2026

Declaration

I Hereby Declare that all the information's furnished above are true, correct & complete to the beat of my knowledge and belief.

Yours sincerely,

Nilesh Prajapat

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