Manager Project

SUMMARY

An accomplished Product Owner/Business Analyst professional with 20+ years of experience in delivering high-profile products and software implementations and development projects utilizing Waterfall SDLC and AGILE. Provide product vision and customer management to facilitate business strategies and product strategies between Executive Management, and IT/Business Units. Work with Product leaders and Architects to ensure system changes are implemented in a manner consistent with product design and architecture. Eliminate functional gaps, and assisting in the implementation of decisions.

Excel in the listed competencies below:

Client-Facing

Relationship Builder

Product Strategy

Strategic Planning/Critical Thinking

Business Savvy

Road Mapping

Communication Skills

Conflict Management

Product Management

Cross-Functional

Self-Motivated

Team-Oriented

PROFESSIONAL SKILLS

Ability to facilitate communication between Executive Management, and IT/Business Units. Facilitate business processes, explanation of unclear goals, and assisting in the implementation of decisions. Elicit clear and concise requirements from stakeholders. Outline current state and desired future state by utilizing gap analysis. Participated in Stakeholder Meeting, Prioritizing Backlog, Sprint Planning Meetings, Daily Stand-Ups, Grooming, Estimation, Review, Retrospect, and Closing meetings. Occasionally acts as Scrum Master during several meetings.

Superior user of JIRA, Confluence, Rally Microsoft TFS, Microsoft Visio, Microsoft SharePoint, Microsoft Project 2010/Project Server, SQL Server, .NET and Microsoft Office Suite.

PROFESSIONAL ACCOMPLISHMENT

Reduced manual problems by 90% by implementing an automated OCR application (CDC)

Participated in software manual testing and quality. Improving the organization production by 20%. (DDS)

Implemented an organizational global application to revolutionize the mailing industry, by handling domestic and international mail under one application. (DHL)

PROFESSIONAL EXPERIENCE

INFOTYCOON – Roswell, GA Jul. 2017 – Present

Product Manager / Sr. Product Owner (FTE)

Focus on ideation to go to-market of InfoTycoon Cloud-based SaaS multifamily inspections and asset management solutions. Desktop and Mobile application

Create product strategy, roadmap, and vision to increase user adoption

Utilize MVP development technique to align with product strategy

Create Epics, User Stories, and Acceptance Criteria’s in JIRA

Create documentation using Confluence

Integration of UserIQ and Pendo application for testing user metrics

Create and executing presentation to discuss product updates

Perform training to our internal SAM team members

Continuously groom and prioritize the backlog based on product and business priorities and dependencies with other product managers and development teams

Ability to navigate and persuade personalities & business stakeholders

Lead user acceptance testing for all new features and be responsible for final approval for all new features before acceptance into production

Monitor metric performance of features and act as champion for any questions, concerns, or suggestions

Develop and maintain strong & productive relationships with all development and business stakeholders in order to ensure timely and effective delivery of software features.

MCKESSON – Alpharetta, GA Jan. 2017 – Mar. 2017

Product Owner (Contractor)

Worked closely with McKesson clinicians/SMEs to forward their Ambulatory Paragon Acute Care.

Worked closely with product manager, scrum master, and key stakeholders throughout the organization.

Established user stories, acceptance criteria that was moved into Rally and TFS.

Driven and own backlog grooming and management, prioritize the iteration and drive acceptance testing and delivery of iteration

Facilitated scrum ceremonies

Participate in SAFe PI planning sessions (PDCA)

Participate in PO Sync meeting with the RTE (Release Train Engineer)

Participate in Release Management meetings

Facilitate System demo between ART (Agile Release Teams)

Overseen multi-function project teams with at least 10+ members including Developers, Business Analyst, and QC Personnel

Validated all major design changes, epics, and stories

Worked with product management, application architects, and development manager to help establish vision, release and annual program backlogs

Responsible for coordinating and working closely with technical writer leader, engineers, and product management to produce product documentation such as user guides, release notes, internal and external training

Voice of the product and company at system demos, sales calls, conferences and industry forums

Experienced in creating mockup and wireframes

Experienced in working with internal, off-site and offshore product development teams.

COX COMMUNICATION - XAVIENT – Atlanta, GA Jun. 2015 – Jan. 2017

Product Owner (Contractor)

Responsible for detailed Project deliverables for Gigablast infrastructure (High-speed internet), SRP (IVR manual testing), and Standardization of ICOMS using SharePoint, PPM and MS Project Server

Successful track record implementing software development projects using Agile methodologies

Prioritized Product Backlog

Created users stories, based on requirements sessions with Product Managers and Business Units.

Developed a Standardization MS SharePoint website to capture ICOMS data files anomalies

Facilitated Risk Management sessions to discuss potential project risks.

Utilized Balsamiq for wireframes and Visio for mockups while creating the Standardization website

Developed test scripts, also participated in UAT, System, and Regression testing Assist and reviewed detail System Requirement Specification document (SRS) for assigned projects

Mentored junior-level technical analyst

SWORD APAK – Alpharetta, GA Oct. 2014 – Jun. 2015

Product Manager/Owner (Contractor)

Primary POC for CARBUCKS Floor Plan, an enterprise wide application that manage the inventory/finances for car dealerships and auctions

Configured COTS B2C SaaS (Vertical) application for major international and domestic car dealerships

Managed product team and stakeholders (15+) to conceive KPIs and continuous improvement of product strategy

Monitored backlog, define/accepted iteration and user stories

Developed and reviewed test plans and participate in UAT/Regression testing to ensure changes tested thoroughly

Identified risks and escalate potential issues in a timely manner to avoid missing any milestones

Utilized JIRA to create user stories and keep track and resolve outstanding issues

Utilized Confluence for maintaining business requirements and project documentation

Developed Release notes to keep client abreast of application enhancements

Utilized SQL to create queries for extracting data and reporting

Trained end users on system functionality and business processes

Contributed project feedback to Sword Apak’s monthly corporate newsletter

CACI, INTERNATIONAL/CDC – Atlanta, GA Nov. 2012 – Oct. 2014

Product Owner/Sr. Business Analyst (FTE)

Worked on converting from a VB6 platform to a .NET platform in order to create a database for all HIV/AIDS, social and policy prevention intervention studies to meet the needs of HIV prevention researchers, service providers, users, planners, policy makers and others. HIV/AIDS Prevention Research Synthesis (PRS)

Developed resource strategies, budgets, staffing models, tools, and support plans necessary to execute the project

Facilitated scrum ceremonies (Daily Stand-ups, Sprint Planning, Grooming, Release, Review, and Retrospect)

Documented and analyzed .NET system requirements and translate these into required functionality, information and data in the form of user stories

Prioritized the user story backlog to maximize business value

Facilitated and collaborated JAD sessions with CDC SMEs for ongoing DHAP projects

Collaborated with the development team on user story inception and development

Performed functional and non-functional gap analysis of business rules, and system process flows

Created questionnaires and surveys using Survey Monkey

SCIBERUS, INC. – Decatur, GA Jul. 2012 – Nov. 2012

Project Manager / Sr. Business Analyst (Contractor)

Worked on an Educational Digital Media Web application platform which helps teachers facilitates their curriculum, and help parents keep track of their child’s progress.

Acted as primary the POC to ensure customer satisfaction and develop customer relationships

Developed functional documentation for implementing a mobile web based technology for an existing Florida Ed system

Created training document for internal users, support personnel, and external customers on system changes and new procedures

Utilized Balsamiq and Visio for wireframes and mockups

Reviewed test plans, and test cases to ensure changes are tested thoroughly

TMX FINANCE (TITLEMAX) – Alpharetta, GA Jan. 2012 – May 2012

Product Owner (CTH)

Focused on TLPro Atlas 5.0 application that captured driver information for car title loan

Documented functional and non-functional business requirements, including process and data requirements, and associated success criteria in adherence to agile standards

Assisted with scrum sessions to further product vision and strategy

Utilized Microsoft TFS for requirement gathering, testing and release management

DEPARTMENT OF DRIVER SERVICES – Conyers, GA Jun. 2010 – Jan. 2012

Sr. Business Analyst (FTE)

Worked on various projects from Permit Exam application, Driver Reinstatement, CDL Drivers, and OCR/Capture

Scheduled, coordinated and facilitated requirements gathering sessions with the business to identify and drive complete requirements

Developed and maintained requirement traceability matrix to track requirements across the project lifecycle.

Documented requirements and work flow diagrams with focus on process improvements

Coordinated and participated in Train-the-Trainer session.

Utilized Microsoft Project server to develop project schedule and keep abreast of resources and deliverables

Utilized Microsoft SharePoint for version control of project artifacts

Developed SOPs and training materials for DDS projects.

Overseen change management processes including facilitating weekly meetings with business and technology teams to assist in timely and quality project completion

NORTHROP GRUMMAN IT/CDC – Atlanta, GA Sept. 2008 – Nov. 2009

Sr. Business Analyst (Contractor)

Supported the Program Evaluation and Monitoring System (PEMS)

Facilitated weekly status meeting to update client and project team on progress.

Discussed with stakeholders business processes and rollout of enterprise-wide CT-Scan application.

Developed use cases, and wire-frames designs

Readsoft (OCR) application was used to image and capture health-care information from across the country.

Interpreted XML/XSD Data for cleansing purposes.

Worked with development team to test, troubleshoot and improve quality of application, once cost/benefit studied was completed, presentation was made to Center of Disease Control directors

RECALL CORPORATION – Atlanta, GA Jul. 2008 – Sept. 2008

Sr. Business Analyst (Contractor)

Middleware application that kept track of sensitive documents being destroyed.

Led the project planning sessions, and worked closely with other teams to ensure effective project delivery

Assisted in the creation of a project scope and project plan using MS-Project server

Maintained issues and test defects in Quality Center

Created business processes/requirements that included formulated use case definitions, UML Data-flows, and web-based wire-frames

Assisted QA in creation of test plan and test cases, as well as support of test execution.

DAUGHERTY BUSINESS SOLUTIONS – Atlanta, GA Aug. 2007 – Jun. 2008

MANHEIM, INC. – Sr. Consultant

Worked with the Manheim security team to catalog sensitive data for their Nashville Remarketing Solution area

Led requirement gathering sessions with RS Title/Recovery SMEs in Nashville, TN.

Conducted interviews with third party clients; to analyze data flow for data mapping processes

Categorized sensitive data based on Information Classification Chart (ISO standards)

Designed business & UML activity diagrams for RS Title and Recovery Documented network diagrams for RS Title and Recovery.

Developed System Requirement Document roadmap for future possible clients.

Project accomplishments were published in Daugherty’s corporate new letter

IHG (INTERCONTINENTAL HOTEL GROUP) – Sr. Consultant

Defined ETL (Informatica) requirements & specification for the IHG EDW development team

Facilitated JAD sessions with SMEs to define activities, business roles, functional capabilities, and user interfaces.

Created project plan to communicate how to best utilize resources during implementation

Worked with (5) third-party clients to define data-feeds (XML/XSD and .Net).

Worked with the Global Sales Account to restructure business unit reporting services and analysis

Worked with Business Objects to expedite reports for forecasting specific hotel information

HOMEDEPOT CORP. HQTRS – Sr. Consultant

Executed monthly marketing forecasting reports using the EPIPHANY application (BI)

Facilitated scrum events with Daugherty Solutions and HomeDepot Team members

Elicited end-user on process of executing monthly reports.

Created documentation on how to execute monthly Canadian forecasting reports

Utilized Quality Center to document test defects

Documented and analyzed monthly reports for marketing team

INVeSHARE, INC. (Formerly SWINGVOTE, LLP) – Atlanta, GA Mar. 2007 - Jun. 2007

Sr. Business Analyst (Contractor)

Implemented a E-Solicitation enterprise web application that will change the way proxy shareholders vote

Designed data models using Visio to instruct architects how data flows through each database

Utilized Microsoft SharePoint for UAT workflow and document version control

Entered test cases in HP Quality Center, and assisted QA with testing.

DHL GLOBALMAIL WORLDWIDE – Forest Park, GA Dec. 2006 - Mar. 2007

Sr. Business Analyst - (Logistics and Supply Chain) (Contractor)

Implemented an organizational global application to revolutionize the mailing industry, by handling domestic and international mail under one application

Elicit requirements from internal MTS (Mail Terminal Services) and external SMEs

Built XML/XSD mock-up screens using Eclipse application (GUI Generator)

Entered defects and questions regarding NewOps modules in Mercury Test Director

Created use cases, Business Object Model, Attributes, and UML Activity Diagram in Power Designer

Built business requirement document in IRqA Analyzer

EDUCATION

ST. JOHNS UNIVERSITY – New York, NY

B.S. Computer Science

CERTIFICATIONS

Certified SAFe 4.5 Product Owner / Product Manager (POPM)

Scrum Fundamentals Certified Credential (SFC)

PROFESSIONAL AFFILIATIONS

Project Manager Institute (PMI)

International Institute Business Analyst (IIBA)

Security Clearance (Currently Active)

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