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Customer Service Security

Location:
Upper Marlboro, MD
Salary:
70,000
Posted:
August 02, 2018

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Resume:

Alexander Aulton Rowland

***** ******* *****, ***** ********, MD

301-***-****

ac6ik4@r.postjobfree.com

OBJECTIVE

To secure a position utilizing my state-of-the-art skills and techniques.

EMPLOYMENT

July 2018- present

Global Elite Group Security Services

Special Operations Agent

Working in conjunction with airline and government agencies, the main priority of each position is to ensure that our client airline is in compliance with local and federal regulations in respect to each of the following:

Aircraft Access Control: by assuring that only authorized personnel enter the aircraft while on the ground.

Aircraft Ramp Access Control: by providing AOA access control & safety oversight while aircraft is on the ground

Aircraft Search: by meticulously searching all areas of the aircraft according to company, and federal regulations to ensure the safety of traveler’s pre-departure.

Baggage Security: by surveillance of bag room & baggage make up area to ensure no baggage is stolen or pilfered.

Catering Security: by providing surveillance at the catering kitchen, searching all catering equipment, and ensuring that nothing is tampered with in transit from the facilities to aircraft.

Passenger Verification: by providing exemplary customer service in airport terminal while making sure that all passengers have valid identification and are authorized to board flights

February 2017-July 2018

United Stated Department of Defense

Personnel Security Specialist/ Adjudicator

• Determines whether or not an individual is eligible for access to DoD controlled facilities and information systems; conducts personnel security clearance operations by performing in-depth analysis and evaluation of Personnel Security Investigations, security files and other information containing serious derogatory or extremely sensitive information that lead to granting, denying, or revoking security clearance eligibility of DoD personnel occupying sensitive positions and/or requiring access to classified material including Sensitive Compartmented Information (SCI)

• Meets the outlined productivity requirements to ensure the organization meets goals and other requirements mandated by IRTPA 2004, Executive Orders, DoD Directives, the FY Adjudications Directorate Operations Plan, and supervisors and higher authorities.

• Takes responsibility for work, sets and meets priorities, and organizes and utilizes time and resources efficiently and effectively to achieve the desired results, consistent with the organization's goals and objectives.

• Uses logic, analysis, synthesis, creativity, judgment, and systematic approaches to gather, evaluate and use multiple sources of information to inform decisions and outcomes.

• Applies knowledge, subject matter expertise, trade craft, and technical competency necessary to achieve results.

• This includes compliance with EO 13526 regarding the proper handling of classified information.

• Possesses knowledge of reference regulations governing security clearance eligibility such as DOD 5200 2-R, DCID 6/4, AF31-501, Executive Orders 12958, Executive Order 12968 and Personnel Security Standards and Procedures Governing Eligibility for Access to SCI.

• Extensive knowledge of Joint Personnel Adjudication System, Joint Adjudication Management System, and Defense Clearance and Investigations Index.

August 2016 -February 2017

Gap Solutions Inc., Department of Defense Consolidate Adjudications Facilities

Personnel Security Assistant

Compile, consolidate, disseminate, and report findings via Microsoft Word, Excel, and Access for incoming customer service requests to include: Compelling Need Requests, Congressional Clearance Inquiries, Freedom of Information Act (FOIA) and Privacy Act (PA) requests, General Customer Service Requests and Interim Determination Revisits, and provide support to Program Analysis by compiling and reporting data on agency productivity, quality, and training status.

Develop, establish, update, and maintain office procedures and records/files (classified and unclassified) to ensure effective and efficient operation of the office.

Develop and prepare a variety of correspondence and other documentation, including but not limited to letters, position papers, reports, staff studies, staff summary packages, briefings, charts, and bullet background papers.

Administrative support for QAS regarding data entry into Excel and Access. The Quality Assurance Support functions include: compile and provide reports utilizing Excel and Access, provide quality assurance briefings utilizing Microsoft Office or similar software, compile & disseminate Training Manual and SOP updates in Word and SharePoint, and Compile, consolidate, and disseminate, as appropriate, material received or derived from the various agency Divisions/Directorates or other agencies

Assist the Government in creating, maintaining, and reviewing records tracking all eligible non U.S. citizens in JPAS & CATS.

Correct Social Security Numbers (SSN) in National Databases. Upon receipt of Reciprocity requests, query available databases, contact user agencies for clearance verification, and scan / upload confirmations into appropriate National Security Databases (NSD) for processing.

Provide customer service to Investigative Service Provider (ISP) requests pertaining to a subject’s status in JPAS & CATS. The contractor shall request complete and incomplete files from ISP.

Read and analyze reports for adjudication to determine whether scope of investigation meets specific investigative standards from varies agencies including NSA, FBI and OPM.

October 2015 – June 2017

Allied Universal Security Services

Physical Security Specialist/ Site-Supervisor

• Respond to and assess security alarms or emergency alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responder; secure classified information, escort visitors and contractors, secure ingress and egress situations;

• Ensure the highest quality security services in the protection of personnel, property and information with professionalism; fulfill duties politely, without fear or favor;

• Preserve order and enforce rules, regulations and directives for the viability of the site and the safety of personnel, equipment and sensitive information

• Patrol the facility, internal and external;

• Report safety concerns, security breaches and unusual circumstances, both through written and verbal means

• Open/close, lock/unlock sensitive rooms and areas;

• Conduct personal sweeps in closed areas; monitor prohibited items in certain areas;

• Conduct “person lookups” for rights and permissions to specific areas and rooms;

• Correspond and interact with corporate security personnel regarding orders and execution.

• Monitor and conduct Post checks with Officers

• Maintain and assign scheduling to full/flex officers under command

• Complete/Update billing rates to clients and company.

• Make sure Post orders and the clients wants are dealt with efficiently in a timely manner under site protocols

• Maintain a professional work atmosphere and uniform for officers

June 2011 – June 2016

Semper Serve, Inc, U.S. Department of State

Physical Security Monitor/ Assistant Team Lead for Physical Security Monitor

Physically Monitor the security of visitor traffic to provide entry clearance to Intelligence Community personnel, retirees and new administration transition staff; work under DSS Special Events Coordinator, as needed. Ensure visitors have the proper credentials in order to gain access into the Department of State designated areas-of-work. Provide a high level of customer service, ensuring each visitor experience reflects a high standard of professional courtesy. Manage Diplomatic Reception areas, including oversight of vendors. Provide Physical Security Monitoring lead, and assistance, to main office on sites away from DC to include MD, VA, and NY.

EDUCATION

Bachelor of Science – History, Status Senior

Bowie State University, Bowie, MD.

Associate Degree- General Studies, Completed 2009

Prince Georges County Community College, Largo, MD.

Certification/Licenses:

Department of Defense Adjudication Professional Certificate

Expiration Date 03/2020

Maryland State Trooper, Maryland

Security Guard Certification, ID: 102-206732

Expiration date 07/31/2019

Department Of Criminal Justice Services, Virginia

Private Security Service Registration, DCJS ID: 99-408076

Expiration date 12/31/2017.

Allied Barton Officer Academy Master Security Officer Certified Completion.

COMPUTER SKILLS

MS PowerPoint, Word, Outlook, Excel, Vanguard, Passage Point, CATS, JPAS, OPM, DISS

SECURITY CLEARANCE

Top Secret/ SCI



Contact this candidate