Customer Service Data Entry

MISTY L. PADILLA

*** * **** * #***

Pleasant View, UT 84414

***********@*****.***

Objective

To find an exciting and rewarding career that offers challenge, growth and fulfillment, as I strive to achieve my personal goals through training, knowledge and experience to become a professional in the industry.

Work Experience

*Self-Employed, Business Leader, Sales/Marketing Professional, Coaching Mentor 06/2014 to Present, Ogden, Utah

I work as a business and marketing professional in the health and wellness industry. I help coach, train and mentor individuals to become successful leaders. I work to motivate and encourage team members to achieve success and assist them with their goals, through recognition, reinforcement and rewards. I assess customer’s needs and offer a solution through my products and services. I am a leader to my team through example, communication, support, guidance and training and together we achieve positive results.

* FedEx, Shipping/Receiving Clerk, 01/2017 to Present, Ogden, Utah I work as a shipping and receiving clerk where I assist truck drivers with their inbound and outbound loads. I am responsible for assigning and dispatching loads and preparing bills. I match actual product to the associated documentation and research and resolve any related issues. I respond to internal and external requests for information regarding shipping/receiving data or issues. I use a variety of different computer systems for information regarding loads.

*FedEx, Customer Service Agent 06/2015 to 08/2016, Logan, Utah I provide customers with a wide variety of options and solutions to handle their needs. I monitor daily shipments and respond to service issues. I use problem solving skills to determine the appropriate course of action. I juggle multiple tasks throughout the day and maintain an effective and efficient work ethic.

*Internal Revenue Service, Tax Examiner/Clerk (Seasonal) 2/2010 to 6/2014, Ogden, Utah I worked a seasonal position each year as a clerk doing various important clerical duties within the IRS. Most recently I have worked as a Tax Examiner adjusting taxpayer accounts. I worked an active caseload each day that involved adjusting, applying and figuring payments. I corresponded with taxpayers daily by phone and through mail to determine and resolve account issues. I was trained extensively to handle confidential information, requiring a high level of security clearance. I processed taxpayer returns efficiently and effectively by using many different computer software programs. I pay close attention to detail and consistently follow guidelines as outlined in the Manual. I have worked in many areas of the IRS where I learned filing requirements, data entry, processing returns and have attended many training courses over the years. I have experience working with deposits and cash. I am able to recognize and identify forms and route them to the appropriate department in a timely manner. I have worked in the Mail Room opening and distributing mail. I was required to be organized and responsible in order to maintain my workload efficiently. I volunteered and participated in all motivational activities and encouraged positive attitudes among other team members.

*Self-Employed, Childcare Provider/Nanny Services 1/2004 to 5/2013, Ogden, Utah Owning and operating my own in-home daycare business as well as providing a nanny service. Performing all duties involved in caring for the needs of infants and children on a daily basis. I function in a very fast-paced environment, while sticking to a tight schedule each day. I implemented rules and procedures that provide the children with a structured environment as well as providing them with individual and personalized care. I have experience in multi-tasking, decision making, budgeting, prioritizing, coordinating schedules and bookkeeping. I have worked with diversity and children with disabilities. I interview potential clients to assess their needs and concerns. I have experience in business administration, account management, human relations, conflict management, activity and meal planning along with exceptional interpersonal skills. I provide excellent customer service, problem solving, time management and oral and written communication on a daily basis.

*Second District Juvenile Court, Deputy Court Clerk 7/1999 to 9/2003, Ogden, Utah I provided paralegal and administrative support to a Juvenile Court Judge. I was responsible for an active caseload containing Division of Child and Family Services cases as well as delinquency. I was in charge of handling all courtroom proceedings including swearing in witnesses, preparing orders, taking minutes, recording proceedings and preparing the Judge’s final decisions. I was sworn in as a Court Officer for the State of Utah and was an authorized Notary Public. I was responsible for establishing and maintaining confidential files and information. I organized the Judge’s calendar by scheduling hearings, preparing the court’s docket and arranging meetings. I corresponded with Attorney's, Paralegals and Caseworkers to schedule hearings and process judicial filings and documents. I also worked at the front counter as a receptionist, directing and assisting customers by answering questions, phone calls and receipting payments.

*Parker Hannifin, Administrative Assistant 1/1998 to 2/1999, Ogden, Utah I performed and coordinated administrative, technical and professional procurement related work. I prepared service contracts, purchase orders and spreadsheets as well as maintaining databases to track certain expenditures. I reviewed, evaluated and verified reports. I maintained lists of vendors and sources of supply for goods and services. I prepared and distributed quotes and bid forms to supplier firms. I responded to customer and supplier inquires about order status, changes, or cancellations. I reviewed requisition orders to verify accuracy, terminology, and specifications.

*J.C. Bangerter & Sons Trucking Company, Safety Clerk 4/1990 to 1/1998, Layton, Utah Duties: Performed all safety duties that had to do with DOT regulations. I was responsible for recruiting, orientation, hiring and termination of drivers. I was responsible for updating and maintaining all drivers personnel files and recording logs into the computer. I worked as a receptionist as well as keeping inventory and ordering all office supplies. Education

I Graduated with a Diploma in 1989, from Clearfield High School in Clearfield, Utah. Special Skills and Training

* I am Goal and Team oriented.

* Attentive to detail and excellent organizational skills.

* Trainable, hard worker, quick learner, leadership and development training skills.

* Sales, Coaching and Network Marketing experience.

* Strong business and team building skills

* Interpersonal and relationship skills involving how to communicate effectively.

* Expert in problem solving and interacting with others to achieve amazing results.

* Able to work in a team environment as well as independently.

* Professional appearance and attitude.

* Able to adapt to a changing and fast-paced work environment.

* Excellent spelling, grammar and communication skills.

* Excellent verbal and written communication skills.

* Ability to operate a variety of office machines including personal computer, calculator, typewriter, copier, fax machines, stamping, Dictaphone and telephones.

* Experience in retail as a cashier, selling, receipting and handling money.

* 25 years of office experience, bookkeeping, receptionist, front desk, accounts payable/receivable, excellent customer service skills and a willingness to assist and help others.

* Able to operate various computer systems including: Internet, Microsoft Office, Excel, E-Mail and Power Point as well as trouble shooting, search engines and technical support.

* Data Entry experience with type speed of 50 WPM.

* Ability to communicate with others to provide and obtain information.

* Knowledge of legal terminology and familiar with all procedures and functions of the court.

* Ability to handle multiple priorities, meet deadlines and handle confidential information.

* Experience in caring for children of all ages for over 10 years professionally.

* I volunteer and participate in all motivational activities and encourage positive attitudes among other team members.

* I attend inspirational training seminars to learn valuable tools to help me advance in life as well as my career.

References available upon request

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