Customer Service Administrative Assistant

Jessica J. Moreira

**a scudder rd

Newton, CT ***70

Phone: 917-***-****

*************@*****.***

OBJECTIVE: To obtain a position where I may apply my administrative and management skills and knowledge.

EXPERIENCE:

March 2017 – present: BJS WHOLE SALES, INC College Point, NY Receiving Department

Developed a reputation for e xcellent Customer service by: Acknowledging the customer’s presence and making eye contact. Greeting customer in a friendly manner, and giving them full attention. Taking time to answer a question or find someone else who could. Increased sales in the higher profit industry department (and increased customer satisfaction)

January 2014 – March 2017: COPA AIRLINES (DGS) John F. Kennedy, NY Administrative Assistant – Ticket and on-duty Supervisor Agent Dal Global Service (DGS), a full service staffing company to airlines. Account assigned to Copa Airlines, where; responsibilities include resolve, manage and distribute information; answering phones, taking memos and maintaining files. Work side-by-side with Airport Manager, Immigration and Customs Governmental institutions. Manage and coordinate tickets-counters. Monitor arrival and departure of aircraft for any disruption or unusual occurrence; manage any incident or delay such as how customers’ situations are handled in a safe and appropriate manner. Secure that all Federal, State and Company’s procedures are met in a timely manner.

August 2012 – February 2014 TAME Airlines John F. Kennedy, NY, NY Manager on duty – Desk Supervisor - Administrative Assistant Responsibilities included managing the budget and administrative aspects of the airline; assured that budgets, variance reports, timekeeping, vacation records, reporting of sales, ticketing and operations requirements were completed and submitted in a timely and accurate way. Lead, coach and manage others. Worked with contractors and its representatives in evaluating whether to renew contracts or not. Reservation and sales of tickets, passenger check-in and attend to customer service.

EDUCATION:

2015 – Present Borough of Manhattan Community College, New York, NY Major: Business Administration

SPECIAL SKILLS AND QUALIFICATIONS:

Knowledge of standard office technology; Word; Powerpoint and Excel. Airline Report Corporation; Amadeus, Sabre, Worlds Span, Sita and Share Systems. References available upon request

VOLUNTEER EXPERIENCE:

2012 – Vice-President of AVANZA EEUU-CANADA

Responsible to represent the political party AVANZA here in the United States of America and Canada. Also to represent the Ecuadorian community and leader alike. Some leaders which have met and work with time-to-time is the Honorable Supreme Court Judge Carmen Velazquez.

2012 - A ssisted and Participated in the Primer Tributo Ecuatoriano A La Mujer (First Tribute to the Ecuadorian Women) organized in New York by the Honorable Supreme Court Judge Carmen Velasquez.

2012 – H onorable member of Comite Centro Civico Ecuatoriano (Ecuadorian Center Civic Community).

2011 - H onorable Vice-president of the Organizacion del Club De Los Pichinchanos residentes en New York. (Organization of the Pichinchanos residents in New York). 2011 – L ead and assisted and participated in events organized by the Ecuadorian Government for SENAMI in New York.

2010 Member of AVANZA EEUU-CANADA

Volunteer/Delegate and Leader helping, assisting and collaborating with local Churches along with helping with churches in other States.

2007 H onorable member of Ecuadorian International Center. Volunteer/Delegate and Leader for association to help with the Ecuadorian community. 2004 – St. Rocco’s Roman Catholic Church – Brooklyn, NY 9-11-2001 Volunteer at the World Trade Center ground zero.

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