Customer Service Sales
Resume:
CC Cornelio Chavez
Mondragon
408-***-**** E: ***********@*****.***
**** ****** *** *********, ******, WA 98058
PROFESSIONAL
SUMMARY
Accountable in demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout my past work experience. Aside from my responsibilities, I'm a friendly and enthusiastic individual among customers and coworkers, who will consistently meet customer and job satisfaction goals. My past experience will bring a result-oriented approach towards the company's goal towards uncovering customer needs, finding solutions and handling objections. As well as performing with a consistent track record of meeting and exceeding goals. SKILLS Customer service
Strong written and verbal
communication skills
Proficiency at reading blueprints
Hand/power tools
Possesses a reliable vehicle
Bilingual Spanish/English
Basic computer skills
Safety knowledge
Fast learner
Self-motivated
Works well independently
Strong team player
Capable of heavy lifting
Good judgment
WORK HISTORY DETAILER 02/2012 to 07/2015
Porsche Stevens Creek Santa Clara, CA
Reported any customer-oriented issues immediately to the Service Manager.
Washed cars and trucks daily for a [Car make] auto dealership. Applied wax to the exterior of vehicles and removed it, buffing to a brilliant shine.
Provided mobile detailing services to clients at their places of employment. Identified safety issues and addressed them with the shift supervisor. Completed vehicle inspections prior to service and afterwards to ensure there was no damage.
Maintained a regular list of high-end clientele due to exceptional service and outstanding pricing.
Followed standards and procedures to maintain safe work environment. SERVICE ADVISOR 11/2010 to 12/2011
Capitol Toyota San Jose, CA
Suggested add-on services that would be helpful to customers and improve the bottom line.
Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
Answered customer questions about services and explained the charges that were involved.
Escalated incidents to the next level to remain compliant with the company's standards and procedures.
Determined customer needs by asking relevant questions and listening actively to the responses.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Communicated all store initiatives and promotions to customers to generate return business.
Communicated clear expectations and goals to each team member. Handled all customer relations issues in a gracious manner and in accordance with company policies.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events. CUSTOMER SERVICE REPRESENTATIVE 06/2009 to 08/2010 Fletcher Jones Motorcars of Fremont Fremont, CA
Served as the main liaison between customers, management and sales team.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Learned, referenced and applied product knowledge information. Directed calls to appropriate individuals and departments. COURTESY CLERK 05/2006 to 03/2008
Safeway San Jose, CA
Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.
Assisted on sales floor as needed to maintain service standards. Bagged customer items in an efficient manner using proper techniques to protect delicate items and separate different groups of merchandise. Trained new cashiers on procedures, customer service and sales techniques.
Reported security and service incidents to management. Monitored areas for security issues and safety hazards. EDUCATION High School Diploma 2008
Mount Pleasant High School, San Jose, CA
GED Bachelors Degree in Progress
De Anza College, Cupertino, CA
PROFESSIONAL
REFERENCES
Luis Chavez
Assistant Supervisor
Fletcher Jones Mercedes
Fremont, California
Albert Rulbacava
Team Leader
Toyota of Capital Expressway
San Jose, California
Kip Herb
Manager
Porsche of Stevens Creek
Santa Clara, California
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