Technology Enablement and Support

JERRY MOORE

404-***-**** *******@*****.***

www.linkedin.com/in/jerrykmoore

Program Management

Human Resources Business Operations Information Technology

An accomplished business leader with demonstrated experience collaborating with internal stakeholders and client executives to manage programs, control costs and add business value through the creation and delivery of sustainable business processes and enabling technology solutions. Proven track record of working within industry leading corporations on Strategic Technology Plans, associated Budget Forecasting, Roadmap Development, Solution Evaluation and Selection, Process Design and Innovation, Change Management, Solution Implementation, Integration, and Post Delivery Support. Known for building and managing highly diverse and engaged teams by leveraging internal and external talent to deliver solutions in alignment with enterprise goals and objectives.

Core Competencies

Strategic Planning

Solution Evaluation and Selection

Business Case Development

Process Design and Innovation

Roadmap Development

Solution Implementation and Deployment

Portfolio and Budget Management

System Integration

Post Implementation Application Support

Vendor Management

Oral and Written Communications

Interpersonal and Organizational Skills

Team Building

Mentorship

Professional Experience

Independent Contractor, Atlanta/Marietta, GA November 2017 to Present

Working with a team of developers to design and build a multi-faceted technology solution in support of disaster relief/disaster recovery efforts. Aligned with organization leadership on solution conceptualization, development of requirements and design specifications, partnering with tech staff on development and testing efforts.

Operating as an advisor and board member for a start-up retail organization; focusing on establishing back-office operations and control measures, aligning processes and procedures, as well as identifying and securing appropriate technology solutions. Launch scheduled for September 2018.

Director, HR Systems, Delaware North Corp Buffalo, NY March 2016 to November 2017

Managed enterprise HR systems supporting 40K associates across the US, leveraging a team of internal associates and contract staff via management services agreement in an on-shore/off-shore model.

Operating within a hosted model, managed a core HR Product Suite consisting of: PeopleSoft 9.1 – core HR workforce administration; Recruiting; Performance Management, Benefits Administration and US Payroll integrated with Saba for Learning Management and Kronos for Time and Attendance

Completed a migration of core Oracle/PeopleSoft HCM applications to IBM’s CMS4Oracle platform

Successfully outsourced Benefits Administration to a third-party service provider (AON Hewitt/Alight)

Partnered with HRBP’s and key stakeholders to assess current service delivery models at the business unit level, with an emphasis on obtaining operational efficiency and labor optimization via process enhancements and improved technology alignment for recruiting, on-boarding, and time management

Implemented Pre-Hire management technology in a pilot capacity; projected time and costs reductions of 20%

Planned pilot programs for implementation of new recruiting technology (ATS) and enhanced labor management capabilities through Kronos upgrade and deployment of additional time/labor management functionality

Directed the monitoring and management of the stability, availability, and performance of enterprise HR systems

Directed team in providing support for all HR systems; overseeing the diagnosis, troubleshooting and resolution of incidents, performing system updates and enhancements, applying system patches and providing Break/Fix support

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Managed departmental budgets, vendor relationships and associated contracts for core HCM, Time and Attendance, third-party Application Management Support and Cloud Management Support

Participated in an enterprise-wide strategic optimization planning program to align, standardize, integrate and streamline technology solutions within back-office operations and assess the feasibility of incorporation of a global business services operation

Director Southeast Operations, Revere Consulting Columbia, SC September 2014 to February 2016

(Entrepreneurial Venture) For this Telecommunications and Technology infrastructure firm, expanded business footprint through establishment of a Southeast Regional Office, securing contracts for services, and positioning the organization for future growth opportunities.

Business development – secured 5 key clients within the region for multi-year engagement opportunities

Managed the coordination or resources, and provided oversight on delivery of technology infrastructure solutions to clients including low voltage cabling, server installations a monitoring, desktop support, security system installations; provided oversight and customer care for post deployment support in the form of Managed Services Agreements

Supported staff acquisition and alignment to client engagements; personnel development

Accountable for budget management, including revenue forecasting and recognition, margin attainment

Vice President, Operations, ROC America’s Columbia, SC/Atlanta, GA February 2013 to September 2014

Managed solution delivery efforts for client engagements, inclusive of configuration, testing, implementation, post deployment support, and providing hosting services, with an emphasis on SAP and SuccessFactors HCM product suites.

Responsible for engagement forecasting, planning and budgeting, resource alignment, engagement monitoring and reporting, financials, maintaining client relationships, as well as post-deployment support via contracted services

Accountable for internal talent acquisition and personnel development in alignment with business needs and strategies

Transitioned talent profile from independent contractor lead to an employee based model to increase internal knowledge and improve margins; reduced costs by 30%

Drove improvement in service delivery model and support capabilities leveraging an on-shore/off-shore talent model

Accountable for P&L management and Gross Margin attainment

Partnered with CEO, Sales and Marketing on business development efforts, pre-sales activities and operation expansion opportunities throughout North America

Walmart Corporate Headquarters, Walmart Bentonville, AR June 2008 – February 2013

Sr. Director, HRIS, 2011 to 2013

Partnered with HR COE’s, IT and Global Shared Services leaders to create and deliver a multi-year HR Optimization Strategy; transformation included standardization of processes and HCM technology solutions globally, serving 2 million associates.

Led a team of HR professionals providing solution consulting, project management and support services for a suite of core HR applications to include Lawson, SuccessFactors (Performance Management, IDP’s, 36 Review, Succession Planning, etc.), Kenexa (Applicant Tracking), SumTotal (LMS), and the integration with Payroll and other ancillary solutions

Initiated the development and implementation of HR data audits, controls, data standards and governance procedures

Expanded the development and delivery of an HR Business Intelligence solution

Collaborating with COE leaders and IT, managed annual HR project portfolio; included $25M CAPEX /OPEX budget oversight

Director, HRIS, 2008 to 2011

Partnered with HR and Information Systems Division (ISD) leadership to develop strategies for implementation, enhancement, integration, and deployment of corporate-wide HRIS solutions.

Aligned projects to corporate strategies and key initiatives; developed and managed HR systems roadmap and associated approved CAPEX / OPEX budgets

Provided project management support for Recruiting, Compensation, Talent Management/Talent

Development initiatives; enhancement and support of Core HR solution

Developed and implemented an HR data standardization strategy, affiliated audits and controls

Finalized the development, configuration and deployment of an HR business intelligence solution

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Established communications channels and feedback loops to facilitate Change Management activities, continuous improvement of processes, solutions and services

Provided tiered application support utilizing an internal/external (on/off-shore) staffing model

The Home Depot, SSC (Corporate Headquarters) Atlanta, GA September 1999 to April 2008

Sr Manager HRIS – Systems Planning 2006 to 2008

Planned and managed HRIS technology development, enhancement and integration projects

Worked with enterprise leaders to define system support strategies for key business initiatives

Defined and implemented cost effective business system solutions and process changes

Integrated legacy applications with emerging technologies

Provided on-going application support and maintenance

Developed and managed issue identification and resolution process

Planned and directed Quality Assurance testing activities, software releases and implementation of HRIS solutions deployed at all domestic locations

Managed departmental budget; acquired and developed required talent; planned and managed workload for professional staff of 15 journey to senior-level analysts and contractors

Manager HRIS – Systems Planning 2004 to 2006

Managed a 15 person team of Associates and contractors with an initial focus on transition and post implementation stabilization of newly deployed PeopleSoft HRMS solutions.

Managed legacy applications and refined their integration to the PeopleSoft solutions

Established processes for managing reported break/fix items, modification and enhancement requests

Established reporting, documentation and testing procedures, SLA’s, and metrics to manage department operations

Enterprise HR Project Manager 2001 to 2004

Led the systems evaluation and selection project for the corporate Enterprise HR initiative on HR Transformation - transactions and practices to a paperless or “e-based” state. Project encompassed delivery of the HR Portal, Business Warehouse, HR MSS/ESS and the affiliated Change Management and learning materials for 200K+ associates.

Developed the business case for solution selection

Developed the HR project team model and resourced the internal project team

Partnered with business, IT and system integration partner on design, implementation and rollout strategy

Developed transition plan to facilitate the migration from legacy to the new core HR platform

Led HR migration / cut-over activities

Senior Business Analyst 1999 to 2001

Provided analysis and support for HR business operations and systems.

Analyzed operational procedures and business processes, and identified streamlining opportunities

Assessed opportunities to augment core systems with emerging technologies and leading practices to deliver more efficient solutions

Participated in project to outsource Benefits Administration to a third-party vendor

ADDITIONAL EXPERIENCE:

The Hunter Group, Inc.; Atlanta, GA. (Senior Consultant, Management Consulting Practice)

Computer Professionals, Inc.; Atlanta, GA. (Consultant)

National Data Corporation; Atlanta, GA. (Senior Product and Quality Assurance Specialist)

Computer Sciences Corporation, Falls Church, VA. (Comp. Analyst; Tech Support Analyst/HR Specialist)

Education

Business Management; AS – Mgmt. University of Great Falls - Great Falls, MT

Continuing Education Program, University of Maryland

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