Customer School

RACHEL WHITE

**** ******** ***** **********, ** *4786

C# 203-***-**** H# 407-***-****

*************@*******.***

PROFESSIONAL PROFILE

I am a passionate, creative and caring person who has experience in the hospitality industry and many years working as a volunteer. I am a dependable employee who is a team player and a quick learner.

PROFESSIONAL EXPERIENCE

The Orlando Icon (formerly the Orlando Eye)

Ride Ambassador

• Earned Consistent high feedback by guests.

• Demonstrated leadership by conveying customer feedback to management resulting in procedural changes benefiting the customer experience.

• Maintain and promote a safe environment for our customers and employees.

• Ensure an excellent customer experience.

SeaWorld; Orlando, FL

Guest Arrival Agent: Turnstiles, Bag check, Guest Surveys

Achievements:

• Earned Consistent high feedback by guests.

• Demonstrated leadership by conveying customer feedback to management resulting in procedural changes benefiting the customer experience.

9/16 to present

2/2015-8/2015

VOLUNTEER EXPERIENCE

Capital Area Animal Welfare Society; Baton Rouge, LA

Cared for impounded dogs, cleaned kennels, assisted in adoptions, provided information regarding laws and regulations pertaining to adoptions

9/2010-5/2013

Youth Volunteer Corp of the United Way of Baton Rouge, LA

Participated in the following programs:

• Kids Camp: Summer camp for disabled children

• Charlie’s Place: Adult daycare serving Alzheimer’s patients

• Volunteers of America: Various programs servicing disable children and adults

• Baker School District Day Care: After school and summer daycare in a low income school

• Baker School District Vegetable Garden: Weekend program

• Disabled Student Swim Program: Swim program at LSU

3/2009-5/2013

EDUCATION

Valencia College; Orlando, FL

Certification: Guest Services Specialist

Gables High School, Baton Rouge, LA

High school diploma

2013-2016

2008 - 2012

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