Network Engineer
Resume:
Thedis Brown Jr.
Chicago, Illinois 60620
ac6iiz@r.postjobfree.com
872-***-**** C1
OBJECTIVE
As an IT professional with over 20 years of total service with 10 + years as a Network - Sr. Network Analyst, my objective is to find a permanent position with a company looking for an individual that has drive, motivation, and dedication. Making a considerable contribution to that company in their IT infrastructure department.
Technical Skills
Cisco Routers Sun Solaris 7 Maestro Unimatic
Extreme & 3Com Switches BMC Patrol/TMART HP Openview Tivoli TEC (EnterpriseConsole)
Nortel Switches ARS Remedy Netview VMWare
Nexus Devices Sundesk ServiceCenter Unicenter NSM
Novel IBM Netcool & SolarWinds Apollo Unicenter Service Desk
WindowsNT/2K/XP Citrix Cisco Unified Call Mgr ICOMS
Alopa What’s Up Gold Unix / AIX / Solaris Service Now
WORK HISTORY
Contract Assignments
Express Scripts
March 2017 – Present
Systems Monitoring Analyst (DC Operations) Elk Grove Village, IL
Responsible for all issues within the core Data Centers
Repair and replacement of LAN/WAN DC devices
Installation and configuration of new LAN/WAN hardware and appliances in the DC’s including Nexus, 5K and 7K devices
Decommission of retired devices and hardware in the DC
Cabling and Labeling new devices within DC’s including Nexus
oCopper and Fiber runs including Fabric
Responsible for tracking problems
Responsible for the reboot of LAN/WAN devices in Data Centers
Responsible for resolving any and all server issues
Coordinating all projects in and out of Data Center
Randstad for JP Morgan Chase
March 2016 – July 2016
Site Engineer (DC Operations) Elk Grove Village, IL
Responsible for all issues within the core Data Centers
Repair and replacement of LAN/WAN DC devices
Installation and configuration of new LAN/WAN hardware and appliances in the DC’s including Nexus, 5K and 7K devices
Decommission of retired devices and hardware in the DC
Cabling and Labeling new devices within DC’s including Nexus
oCopper and Fiber runs including Fabric
Responsible for tracking problems Itrack and Jira
Responsible for the reboot of LAN/WAN devices in all 3 Data Centers
Responsible for resolving any and all server issues
Coordinating with Applications Support for CM issues
Used sniffers, Fluke testers and packet sniffing tools
Volt Systems for Societe Generale
September 2015 – December 2015
Data Center Operations Specialist Chicago, & Wood Dale, IL
Responsible for all issues within the 3 Data Centers
Repair and replacement of LAN/WAN DC devices
Installation and configuration of new LAN/WAN hardware and appliances in the DC’s including Nexus, 5K and 7K devices
Decommission of retired devices and hardware in the DC
Cabling and Labeling new devices within DC’s including Nexus
oCopper and Fiber runs including Fabric
Responsible for tracking problems Itrack and Jira
Responsible for the reboot of LAN/WAN devices in all 3 Data Centers
Responsible for resolving any and all server issues
Coordinating with Applications Support for CM issues
Used sniffers, Fluke testers and packet sniffing tools
Apex Systems for Capital One Volo, IL
November 2014 –March 2015
Lead Technical Support Specialist
Responsible for Access to Data Center
Responsible for all issues within the Data Center
Repair and replacement of LAN/WAN DC devices
Installation and configuration of new LAN/WAN hardware and appliances in the DC’s including Nexus, 5K and 7K devices
Decommission of retired devices and hardware in the DC
HPE 3810 Switches
Cabling and Labeling new devices within DC including Nexus
oCopper and Fiber runs including Fabric
Responsible for tracking problems in HPSM
Responsible for the reboot of LAN/WAN devices in Data Center
Working Closely with GNOC to resolve global network issues
Responsible for resolving any and all server issues or escalating issues to Synergy
Coordinating with vendors for CM issues
BlueCube IT for Tata at Walgreens Prospect, IL
March 2014 –July 2014
Data Center Technician
Worked with off-shore teams for issue resolutions
Responsible for Access to Data Center
Responsible for all issues within the Data Center
Repair and replacement of LAN/WAN DC devices
Installation and configuration of new LAN/WAN hardware and appliances in the DC’s including Nexus, 5K and 7K devices
Decommission of retired devices and hardware in the DC
Cabling and Labeling new devices within DC including including Nexus
Responsible for tracking problems in Remedy Ticketing System
Working Closely with GNOC to resolve global network issues
Responsible for the reboot of LAN/WAN devices in Data Center
Responsible for Active Directory Admin
Responsible for Escalating any server issues to appropriate team
Coordinating with vendors for CM issues
Writing Technical Manual for training purposes
Used sniffers, Fluke testers and packet sniffing tools
Experience with Supply Chain
Signature Consulting for Dimensions Data @ Equinix Data Facility for Oracle Elk Grove Vlg., IL
December 2013 – December 2013
Unpacked, Racked and Stacked over 600 servers for new Oracle initiative
Racked and mounted servers and switches
Cabled servers to switches
Insight Global for Dell Computers @ Microsoft Data Center Northlake, IL
June 2013 – October 2013
Data Center Technician/Network Analyst
Support of over 300,000 Servers for Microsoft Bing & Microsoft Azure
Homegrown ticketing System sending ticket info to an Excel Spreadsheet
Repaired and replaced servers and HDD
Performed BU testing in Server Containers
Used Parted Magic for server testing
WOW! Cable-Internet- Phone Naperville, IL
Feb 2013 –April 2013
Network Technician
Accountable for monitoring WOW! Cable network
Monitor Switch Hubs using What’s Up Gold
Monitor Video traffic for Major markets,
Monitor VOD feeds and sling access
Manage Outage Board to help resolve small and large outages
Worked with Engineers on outages created by CM
Responsible for working with install technicians at customer premises
Accountable for resolving customer outage issues -.ie boxes in Brick Mode, VOD not working, HD channels not available
Used ICOMS and Alopa to verify accounts
Responsible for Escalating any issues to TSS\
Responsible for Active Directory Admin
Responsible for Escalating any server issues
Tracking issues using Service Now ticketing System
CDI/Insight @ CNA Insurance Chicago, IL
October 2010 –April 2012
Hands-On Infrastructure Data Center Technician
Worked with off-shore teams for issue resolutions
On-Site Touch Engineer for AT&T
Responsible for all On site technical resolutions for AT&T
Switch and router replacements including cisco and Juniper, F5 Load Balancers
Change Management issues
Responsible for tracking problems in Remedy Ticketing System
Responsible for the reboot of Servers in Data Center
Responsible for Escalating any server issues to Tech Ops
Technicsource - Client – US Cellular National Network Operations Center Schaumburg, IL
May 2010 – August 2010
Network Operation Center Analyst
Work in 24X7 NOC (Network Operation Center)
Member of 8 person team on 3rd Shift for all Network WAN/Cell Site Problems
Network Support for all Nortel Switching cell sites in the US Cellular Network
Resolve WAN Support issues for US Cellular BSM’s and cell sites
Use Netcool and Sundesk & Unix to monitor and manage BSM’s and cell sites
Work with Site engineers and Cell site technicians to resolve BSM & cell tower issues
Reset cell sites
Wilt and blossom sites
Sync, and reset Radio Alpha, Beta and Gamma Sectors,
EVDO - DOM’s
Set Bridge Conference calls for Sev 1 outages (when required)
Page out cell techs for related cell outages
Work with Telco’s to resolve circuit issues
Tracking issues using Service Now ticketing System
Adecco - Carefusion Chicago, IL
Service Technician
October, 2009 - Feb 2010
Update Hospital patient monitor equipment
Install new BIOS and apps for patient monitors
Upgraded PCU’s and other monitor devices
Fansedge - Dreams Retail Northbrook, IL
Customer Service
November, 2008 - February 2009
Provided phone support for Fansedge customers
Provided above standard Customer Support
Took orders over phone
Global Technical Talent - Client - TD Banknorth, NA Lewiston, ME
December 2007 –September 2008
Network Operation Center Analyst
Worked in 24X7 NOC (Network Operation Center)
Worked with off-shore teams for issue resolutions
Primary contact on 2rd Shift for all Network WAN/LAN Problems
Network Support for all banking Departments Support teams
Resolved Complex LAN/WAN Support issues for TD Banknorth Users and Branches
Using TEC and Netview monitored and managed Web servers (IBM, Sun Solaris, and Windows) for remote branches and Corporate office
Configured installed Cisco devices
Server Operating Systems included Windows 2000/3, Unix, Linux, and Solaris
Novell Network Operating system
Using Tivoli to Manage and monitor in house & branch Cisco and Juniper routers and switches including IOS & GSR and Voice Network Devices
Complete working knowledge of Bank processes related to support for all departments.
Remote Access for off site issues
Used Service Center & Remedy for problem reporting and escalation.
Used Unicenter Service Desk for Change Management
Cisco Unified Call Manager
Excellent troubleshooting skills in complex Network environments.
Met and surpassed customer SLA (Service Level Agreement) requirements
Worked with T1, T3, VPN, ISDN, Frame Relay, MPLS VPN.
Routing protocols OSPF, BGP, LDP, Ethernet and other control protocols.
Spherion
Client - Hewitt Associates
Benefit Services Coordinator/Counselor
October 2007 –December2007
Working Call Center for Home Depot
Providing Home Depot Associates assistance with enrolling in their benefits for Annual Enrollment AE
Providing support for HD Associates for ongoing assistance with Benefit Issues
WTI
Client - Officemax
October 2006 –December 2006
Worked in 24X7 DCC (Data Command Center) at Office Max
Worked with Unix Group to shutdown, move and re-initialize startup of Sun Servers.
Ran network Cabling for servers
Labeled cabling and installed servers
Discover Financial Services, Solo Cup Co, United Airlines
July 2004 –April 2006
1st Level Technician/Analyst
Worked in 24X7 DCC (Data Command Center) at Discover Financial
Worked TEC (Tivoli Event Console) Issues and alerts
Used TEC for problem resolution
Used Maestro for Job monitoring and problem resolution
Monitored Corporate Batch jobs for completion
Monitored Discover Marquee Gateway for outages of client equipment
Monitored and managed Citrix servers for LAN Support
Used HP Openview to monitor and manage Global WAN including T1, T3, VPN, MPLS and leased lines, and Frame Relay for United Airlines Network Operations.
Routing protocols as OSPF, BGP, LDP, Ethernet and other control protocols.
Also monitored and managed all Nortel and Cisco routers throughout the United Global Network including IOS & GSR
Rerouted traffic bounced ISDN on routers
Excellent troubleshooting skills in complex Network environments
Implemented Network Monitoring System for LAN/WAN Support at Solo Cup Company
FNIS – Fidelity National Information Services
April 2003 – May 2004
Senior Network Analyst
Lead on Shift
Worked in 24X7 DCC/ NOC (Data Command Center / Network Operation Center)
Primary contact on 3rd Shift for all Network Problems
Resolved Complex LAN/WAN Support issues for Outsourced Clients in the Real Estate field.
Using Dell OpenManage Server monitored and managed Web servers (Dell, Sun Solaris, and Windows) for Real Estate Clients
Server Operating Systems included Windows 2000, Linux, and Solaris
Work with Telco’s to resolve circuit issues
Cisco Unified Call Manager
Used SolarWinds and Netcool for monitoring
Used Fluke Sniffer and WAN debugging tools
Using Tivoli to Manage and monitor in house routers and switches
PIX Firewall Support
Remote Access for off site issues
Used ARS Remedy for problem reporting and escalation.
Also used Remedy Asset Inventory tool for tracking equipment
Met and surpassed customer SLA (Service Level Agreement) requirements
Excellent troubleshooting skills in complex Network environments
Learned VoIP and CoS, QoS
Worked with T1, T3, VPN, ISDN, Frame Relay, Ethernet and other control protocols.
Zurich American Insurance
November 2002 – March 2003
Help Desk Analyst
Provided phone support for Zurich employees
Password resets, account lockouts, printing issues
Network
Mainframe
SAP
WEB
Lotus Notes
Provided Citrix Admin Support
Provided Claims Support Resolutions
Locked & Missing File Restoration
CWS Functionality Issues
Oak Enterprises
October 2001 – February 2002
Client: Abbott Laboratories Via Oak Enterprises
Consultant Primary OnCall – WAN Support
Primary contact on 3rd Shift for all Network Problems
Provided WAN Support for Abbott International Network
Used HP Openview to manage and monitor in house routers and switches.
Configured and installed Nortel Bay Routers and Extreme Switches
For problem resolution, made configuration changes for routing issues on routers & port assignments on switches
Assisted in LAN resolution issues
Managed and monitored Dell, HP Servers
Server Operating Systems included Windows 2000, Linux, and Solaris
Provided Network Management
Provided Citrix Adnimistration
Provided Lotus Notes Administration
Provided technical assistance to Engineering team in converting from Nortel
to Cisco Routers
Used ARS Remedy for problem reporting and escalation.
Also used Remedy Asset Inventory tool for tracking equipment
Received training on Fluke Sniffer and WAN debugging tools
Met and surpassed corporate SLA (Service Level Agreement) requirements
Worked with T1, T3, VPN, ISDN, Frame Relay
Work with Telco’s to resolve circuit issues
Comdisco, Incorporated
February 2000 – May 2001
Senior Network Operator/Supervisor
Lead on Shift
Worked in 24X7 NOC (Network Operation Center)
Worked with off-shore teams for issue resolutions
Work with Telco’s to resolve circuit issues
Provided Network Management for over 50 Clients Corporate Networks
Dow Chemical, Pier 1, Athlete’s Foot, Toyota, Honda International/Domestic, Cost Plus, World Bank, etc.
Provided WAN Support for Outsourced Clients across the world
Used HP Openview and Netcool to manage and monitor in house and customer routers and switches.
Configured and installed Cisco Routers, Switches & Hubs including IOS & GSR
For problem resolution, made configuration changes for routing issues on routers & port assignments on switches
Used ARS Remedy for problem reporting and escalations
Remote Access to customer facilities to resolve Network Issues
Also used Remedy Asset Inventory tool for tracking equipment.
Met and surpassed customer SLA (Service Level Agreements) requirements
Worked with T1, T3, VPN, ISDN, Frame Relay
Worked directly with MCI, ATT, Ameritech, Bell South, Bell Canada and various foreign carriers (PTT)
Provided ISDN testing weekly for various clients – Dow Chemical, Booksamillion, Honda Domestic
Familiar with TERA TERM, and Visio
Was Second Supervisor when Shift Supervisor was not in or unavailable
Pactiv Corporation (Tenneco Corp.) .
April 1998 – December 1999
NOC Analyst
Lead on Shift
Worked in 24X7 NOC (Network Operation Center)
Work with Telco’s to resolve circuit issues
Managed day to day monitoring of Corporate Wide Area Network using HP Openview (HPOV).
Server Operating Systems included Windows NT, and Solaris
Minor configuration of Micromuse Netcool in a Network Operating Center
Unix Systems Administration…created new user accounts for department members
Light Unix script writing using Perl
Analyzed all system Unix Backup logs for errors and failures
Analyzed new –vs- old events in HPOV
Completed Sun Solaris 7 System Admin class towards certification.
Studying Cisco and Bay Router and Switches
Lotus Notes Admin.
OAO (IBM, ISSC)
February 1992 – December 1997
Network Administrator/Contractor
Worked as Contractor on various accounts
Worked as Primary LAN/Network Administrator for Advantis (IBM Global Services) also providing user/desktop support to over 400 clients.
Helped install and configure and staff Help Desk for Ameritech/ISSC venture,
International Jensen Inc. .
July 1986 – January 1992
Systems Engineer
Built Power test Racks and maintained Anechoic Chamber.
Took over responsibility of in house standalone computers
Built T/R Network and cables, also built rack and wiring closet.
Installed and maintained IBM OS/2 network using IBM LAN Server
Installed and maintained AutoCAD Network
Lotus Notes Administration
Installed RISC6000 Network, 1 server 10 Workstations to run CAD Software CATIA
IBM OS/2 Certified
EDUCATION
Bachelors of Science in Electronic Engineering Technology Degree
DeVRY Institute of Technology - 1986
Concentration in Electronics and Computers
CCNA Certified
AWARDS/COMMUNITY SERVICE
Member - Board of Directors of the Crown Park Homeowners Association
Recipient of the AT&T Bell Laboratories Scholarship Program (TISP)
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