Manager Employee Relations
Resume:
Mark Phillips
**********@*****.***
Proven Human Resources Generalist with experience and knowledge in recruiting, compensation, benefits, labor relations, negotiations, employment laws, training and HRIS systems. Primary lead on the HR portion of projects involving strategic planning, resource allocation, human resources modeling, leadership techniques, performance management/metrics, and recruitment.
Proficient with MS Office suite, PeopleSoft, TALEO and SharePoint. US Army Veteran.
PROFESSIONAL EXPERIENCE
Transition Services Specialist/Career Skills Program Manager
Ft. Hood, Texas December 2016 – Present
Serve as the Transition Services Specialist for the Army's largest installation and power projection platform, supporting up to 45,000 Active Duty Soldiers and approximately 8,000 mobilizing and demobilizing Reserve Component Soldiers, retirees, eligible DA Civilians, and family members. Manages ten (10) Army Career Skills Programs (CSP) and provide operational oversight and organizational vision to the largest Soldier for Life-Transition Assistance Program (SFL-TAP) CSP in the Army.
•Ensures timely and efficient delivery of transition services for Army directives including Title 10 US Code 1142-1144 and Veterans Opportunity to Work Act Public Law 112-56.
•Government point of contact for the entire CSP/Central Texas College/Industry partner processes and coordinates with federal, state, local agencies and private-sector service providers.
•Keeps unit commanders, public officials and employers abreast of the program, in particular policies, procedures, trends, and problems pertaining to the program.
Accomplishments
•Developed and implemented a CSP Overview Brief that resulted in the eligibility screening, entrance examination and acceptance packet processing of over 3,500 Soldiers interested in on-duty career skills opportunities.
•Worked one on one with industry leaders, recruiters and hiring managers to screen, identify and pre-hire over 350 Soldiers into the installation's six on-duty career skills training programs.
Military Relations Consult Manager
Pioneer Services, Killeen TX July 2016 - Present
Serves as the Military Relations Manager at Pioneer Services, a Military loan division with MidCountry Bank.
Design, develop, coordinate, implement, deliver and evaluate training programs that support organization objectives and that aligned with the organization’s business plan.
Provide coaching, facilitation, team development to executive management and senior leadership to align with organization strategy.
Provide system analysis, process reengineering and organization development services in consultation improvement initiatives.
Deputy Director of Human Resources, SGM US Army Garrison
Copeland Center, Fort Hood, TX July 2015 – June 2016
Served as Deputy Director of the Directorate of Human Resources (DHR) at the largest military installation with the U.S. Department of Defense.
•Provided full- spectrum executive human resource oversight, guidance and visionary leadership to 184 Army Civilian Service personnel and 25 Service Members servicing military community with over 40, 000 Soldiers/Officers.
•Formulated plans, policies, and procedures for the administration of the Installation Adjutant General and Military Personnel Division.
•Responsible for personnel programs directly related to Transition Services, In/Out Processing and Reassignments, Casualty Operations, ID Cards, Military Awards, Reception Operations, Retirement Services, DHR automation support, Congressional Inquiries, Line of Duty Investigations, Soldier Readiness Processing, Mobilization/Demobilization, Deployment Support.
•Facilitated the execution of the Career Skills Program directed by the President of the United States.
•Senior Military Advisor to the Director of Human Resources, the U.S. Army Garrison Commander of Fort Hood, all agencies on the federal, state and local levels for all matters related to Army/civilian personnel management and service- connected benefits.
Command Sergeant Major/Senior Enlisted Advisor – HQ, Eastern Sector USMEPCOM
Chicago, IL July 2013 - June 2015
Served as Command Sergeant Major to the Sector Commander responsible for processing approximately 278,000 applicants annually into all branches of the Armed Forces.
•Executed and disseminated policy guidance from the Commander on all matters related to the workforce.
•Conducted biannual visits to 34 units (Stations) composed of over 450 military and 885 civilian personnel and executed policies pertaining to performance, care, conduct, management, and training to the entire workforce.
•Responsible for all Equal Opportunity requirements of the organization including investigation and processing of all Employee Relations complaints; provided investigative reports and written recommendations to senior leadership/management; implemented decisions based on investigative results.
Accomplishments
•Implemented an open door policy which resulted in 80% of employee relations grievances being resolved in 24 hours.
Command Sergeant Major/Senior Enlisted Advisor – HQ, 10th Sustainment Brigade
Fort Drum, NY October 2012 – July 2013
Provided direct area financial management and movement control to the 10th Mountain Division, Fort Drum and the Northeast Region.
•Evaluated personnel qualifications for special assignments, prepared and processed requests for transfers.
•Coached and trained managers, directors, and team members on HR/ER related issues, organizational trends, and labor laws that impacted the work environment including employee retention, turnover, and employee grievances.
•Advised Battalion Commander on all matters concerning enlisted Soldiers and responsible for the health, welfare, safety, discipline, training, and professional development of 495 soldiers.
Accomplishments
•Developed a Performance Management Inspection Program that directly resulted in a 20% reduction in turnover and positively impacted employee morale.
Command Sergeant Major/Senior Enlisted Advisor – HQ, 10th STB, 10th SBDE
Bagram Airfield, Afghanistan September 2011 – October 2012
Provided synchronized sustainment to the 10th Sustainment Brigade and units operating in regional Commands-North, East, and Capital in support of Operation Enduring Freedom and Unified Land Operations.
•Responsible for seven assigned companies, with a total assigned strength of 812 Soldiers, Sailors and Airmen and two Afghan National Army (ANA) Corps Logics Kandacks to promote the logistics build up, operation and independence of Afghan Security Forces.
•Responsible for developing and instructing Human Resources Management classes to the United Arab Emirates.
•Developed different training approaches based on the target audience and budget including instructor led, online, and webinar training.
•Conducting an initial analysis of training and developed future training priorities.
•Developed and instructed several HR courses which included Responding to Employee Inquiries, Conducting Formal / Informal Investigations, and how to Conduct ER related trends analysis.
Additional Military Experience
Command Sergeant Major/Senior Enlisted Advisor October 2010 – September 2011
Senior Enlisted Advisor/Assistant Inspector General August 2009 – October 2010
EDUCATION
Master’s in Human Resource Management, 2016 – Columbia Southern University, Orange Beach, AL
Bachelor’s Degree, Criminal Justice, 2009 – Troy University, Troy, AL
CERTIFICATIONS
Top Secret Clearance, Training Development, CDL, Hazardous Material Licenses
Additional Trainings
Senior Leadership Development Course-2014
Senior Leadership Pre Command Sergeant Major Course-2014
Inspector General Course-2003 / 2009
U.S. Army Sergeant Major Academy-2009
Honors & Awards
Legion of Merit
Bronze Star Medal
Meritorious Service Medal
Joint Service Commendation Medal
Army Commendation Medal
Army Achievement Medal
Iraq Campaign Medal Afghanistan Campaign Medal Global War on Terrorism Medal
REFERENCES UPON REQUEST
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