Professional Healthcare Supervisor

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*** ******* *******, *** ***,Summerville,South Carolina 29485 • 843-***-**** • *************@*****.***

Professional Summary

Hardworking Professional Healthcare Representative offering 5+ years of experience in clinical care,administrative and business development. Exceptional account manager and strategic planner withgood communication and critical thinking abilities.

Skills

Data analysis Skilled in Salesforce. Client assessment and analysis Proficient in Microsoft office database. Process implementation Proficient in Google applications. Strong verbal communication Skilled in Excel. Team leadership Skilled in using EMR Databases. Data entry Conflict resolutionStaff development Data managementInterpersonal and written communicationExtremely organizedSelf-motivated

Work History

Pharmacy Relations Supervisor., 03/2017 to CurrentEquiscript, LLC – North Charleston, South Carolina

Responsibilities include but are not limited to the following: -Responsible for the development,implementation, and monitoring of pharmacy relations operations and processes.Responsible for the documentation and updating of all policies and procedures for the PharmacyRelations department.Assures compliance to all regulatory rules and Equiscript's policies and procedures which includebut are not limited to HIPAA, 340B Compliance, Equiscript's cause and core values.Coach and lead team members in handling inbound and outbound calls to ensure daily call volumesare met.Monitor and provide feedback on team performance to ensure patient prescriptions are processed,filled and delivered prior to need-by dates.Coach and lead team members in communicating with contracted pharmacies over the phone about

program updates, expectations and program goals.Update and maintain patient information and inquiries in Salesforce.com.Identify issues that need to be resolved and take corrective action; escalate when needed.Ensure contracted pharmacies receive all needed patient information for timely prescriptionfulfillment.Complete employee reviews under the guidance of the Direct of Operations.Assure that employees are meeting attendance policy guidelines.Perform Data inquiry and analysis.Produced ad hoc reports and documents for senior team members.Copied, logged and scanned supporting documentation.Supported the Junior and Senior Director of Operations with daily operational functions.Responded to customer requests via telephone and email.

Lead Program Fulfillment Specialist, 08/2015 to 03/2017Equiscript, LLC

Work as a team to achieve Equiscript's Cause and Core Values.Work as a team with the sales representatives, patient experience team, client relations, healthcareclients, and partner pharmacies to ensure that our patients receive exceptional customer service andthat patients receive their chronic medications in a timely manner in order to increase patientadherence.Research, resolve problems and use computerized systems to track and gather information.Communicate with Providers, Nurses, Patients, etc.Update and maintain patient information and inquiries in Salesforce.Customer Service and monitor patient progress.Coach and mentor the team on performance Measurables.Train new Employees.Help to ensure the proper process of all prescription requests.

Lead Patient Experience Representative., 08/2015 to 01/2016Equiscript, LLC

Medical Scribe, 06/2013 to 07/2015MEDcare Urgent Care – North Charleston, South Carolina

Documented complete information about examinations, treatment plans, lab results and otherdetails directly into charts.Selected appropriate ICD-10 and CPT codes for records.Processed paperwork such as discharges.Stayed on top of current patient loads to facilitate efficient and organized workflow.

Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.Accompanied physicians through the day in fast-paced, stressful environments.Submitted orders for additional tests and examinations.Cooperated and communicated effectively with physicians to ensure client satisfaction andcompliance with set standards.Took and recorded patients' temperature, pulse and blood pressure.Contributed substantially to successful department JCAHO accreditation.

Food Service Manager, 10/2012 to 05/2013Cookout – North Charleston, South Carolina

Tracked food production levels, meal counts and supply costs.Controlled labor hours and inventory costs through hands-on management and proactive changes.Reviewed and approved employee schedules and timesheets.Oversaw the training of more than 15 team members.Unloaded trailers, received merchandise, verified orders and broke down produce loads.Routinely carried large loads of dishes to kitchen for washing.Operated and sanitized all equipment in a safe and proper manner.Received, inspected and logged all products for accuracy of shipment, temperature and quality.Continually monitored dining rooms for seating availability, service, safety and well-being ofguests.Kept facility compliant with health codes, sanitation requirements and license regulations.

Intern, 01/2012 to 05/2012The Shepherds Center

Assisted in implementing the Adventures in Learning program, performed various administrativeduties, and participated in fundraising events

Intern, 09/2011 to 05/2012CareRing – Charlotte, NC

Provided program support within a low-cost clinic, assisted with patient documents, performeddata entry, document development for the administrative office, developed an official organizationvolunteer handbook, and participated in health fairs and fundraising events.

Education

Bachelor of Science (B.S.): Public Health, 2012University of North Carolina at Charlotte Activities and Societies: Public Health Association Niner Nation

Minored in Gerontology

Master of Science: Health Administration, 2020Walden University - Minneapolis, MN

Additional Information

Leadership Challenges Online Certificate Program University of Notre Dame Mendoza College of BusinessExecutive Education. Course Completed 2018.

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