Administrative Assistant Customer

Debra J. Roberts-Hoover

*** **** **** ******

Jacksonville, Florida 32206

CP. 904-***-****

***************@*****.***

PROFESSIONAL PROFILE

Results-driven, optimistic professional with 3+ year’s proven track record of working in fast paced legal environment.

Outstanding communication and research skills along with a strong passion for excellence and contagious enthusiasm. Able to learn how to teach and use logic as well as use reasoning to evaluate cases according to legal codes, court procedures, executive orders and government regulations. Functional ability to apply general knowledge to the legal skills as well as the rules to specific cases.

Knowledge, Skills and Abilities

Excellent typing skills and computer literacy, including a solid understanding of Microsoft Word, Outlook, and Excel.

Judgment and Decision Making

Answer incoming calls, greeting callers, providing information, transferring calls or taking massages as necessary

Ability to prioritize and go above and beyond on simple request to make thing easier on others

Professional demeanor and positive communicator.

Demonstrate proficiency to focus on details, handle multi-task, and remain highly organized

Skilled in building client relationships, client confidentiality, reporting and researching

Experience

Volunteer Teacher

Instructed Students individually and in groups, adapting teaching methods to meet student’ need.

Observed and evaluated children’s performance, behavior, social development, an physical health.

Established and enforced rules for behavior, and policies and procedures to maintain order among students.

Identified children showing signs of emotional, developmental. Or health-related problems, and discuss them with supervisor, parents or guardians, and child development specialist.

Administrative Assistant/Casual Clerk

Resolved customer complaints or answer customer’ questions regarding policies and procedures.

Trained or instructed employees in job duties or company policies or arrange for training to be provided.

Produce and distribute Correspondence memos, letters, faxes and forms

Ombudsman/Legal Clerk

Opened, sorted, and distributed incoming correspondence, including faxes and emails.

Scheduled and confirmed appointment for client, customer, or supervisors.

Customer interactions handle their inquiries or direct them to the appropriate persons according to the needs.

EMPLOYMENT

A-Team Taxi Transportation, Jacksonville, FL Administrative Assist 05/2018-07/2018

Westside Church of Christ, Jacksonville, FL Volunteer Teacher 07/2009-Present

The Liberty Center, Jacksonville, FL Assist Desk Clerk 12/2012-08/2013

University of North Florida, Jacksonville, FL Ombudsman Secretary 05/2007-06/2009

Florida State College of Jacksonville, FL AA Legal Assist 06/2006-05/2007

Education

University of North Florida (Graduated-2009 B.A. Political Science Criminal Justice

Florida State College of Jacksonville (Graduated_2007) A.A. Legal Assist

Army National Guard AIT (Graduated-1981) Certified Administrative Specialist

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