Omar Carrasquilla

*** *. ****** ******, *********, PA 18109. ac6ihd@r.postjobfree.com

484-***-****

Summary

Experienced, motivated and detail-oriented Project Manager with laser focus on the completion of projects within budget, on time and to the customer’s utmost satisfaction. Motivated Human Resource Talent Acquisition Recruiter with excellent communications skills with both outside and internal customers. Experience in Information Technology Software installation, training and deployment.

Qualifications

Extensive knowledge of Salesforce.com (SFDC) user and administrator perspective.

Business Analyst requirement information gathering.

Project Management job skills.

Excellent communication skills, particularly in the area of establishing relationships within teams and providing communications and documentation.

Excellent organizational, multitasking and problem solving skills.

Meticulous data gathering and data analytical process.

Data Analysis / Data (Bulk) Import and extract.

Experience

February 13, 2017 – December 15th, 2017

Travel Impressions

Lehigh Valley, PA

Group Support Consultant

Project managed Travel Impressions’ (TI) travel agencies bookings.

Managed all client’s documents via Salesforce.com and MS Cloud 365 SharePoint.

Responsible for managing TI’s agency clients’ travels within Salesforce.com.

Responsible for consolidating cases by verifying agent and passenger’s Travel contracts.

Created Salesforce.com cases based on incoming communications i.e. inbound calls, emails.

Createdd and updating customers and agent’s travel room Itineraries / contracts.

Managed client travel agencies bookings, by updating their vacation travel Itenararies (rooming list)

Responsible for balancing travel agencies’ financials for every incoming travel request, any deviations, additions or reductions are processed and confirmed with the vacation Resorts.

Experience

June 2015 – December 31st, 2016

FedEx Ground (Kelly Services)

Lehigh Valley, PA

et Resource Recruiter (Talent Acquisition)

Responsible for field recruiting for 5 stations.

Reached out to various institutions: Colleges, Universities, Churches and shelter organizations.

Set up and host FedEx job fairs.

Increased recruitment candidates up from previous recruitment campaigns.

Provided weekly updates and calendars of upcoming job fairs and events.

Experience

August 2014 – May 2015

Dun & Bradstreet (Hired by Matrix)

Center Valley, PA

Project Manager / Business Analyst

Negotiated with each country leaders to deploy Salesforce.com for Dun & Bradstreet’s Latin America Sales markets.

Gathered up all local requirements, created and provided Business Requirement Document.

Developed Project Plan for all participants and Business Partners.

Provided weekly high level business update of project.

Assisted in configuring the application via back-end User Interface (UI) design.

Data Import analysis (Sandbox/production environments).

Post UI user training.

Experience

June 2013 – August 2014

Lutron Electronics (Relevante Consultant)

Coopersburg, PA

Salseforce.com Master Data Administrator

Administrator for Salesforce.com (SFDC) Customer Relationship Management (CRM).

Provided day-to-day end user support and assist user with proactive best practices to enhance and increase their knowledge of Salesforce.

Maintained security, including overseeing user roles and profiles, security settings, access settings.

Provided Master Data management mass uploads, created and cleaning up of reports dashboards, de-duping accounts, contacts and leads in SFDC.

Partnered with SFDC developer for any technical changes within SFDC profiles.

Created and maintain documentation on use and flow of video and training materials.

Administered the installation and ongoing maintenance of third party software.

Worked and partnered with company’s IT department on ongoing resolutions of organization’s SFDC users.

Experience

June 2011 – January 2013

Dun & Bradstreet

Center Valley, Pa

Customer Training Specialist (Temp Assignment, Dun & Bradstreet)

Managed and provided training to several post implementation accounts

Utilized Salesforce.com (SFDC) to manage and keep track of training accounts.

Trained customers on DNBi Risk Management (certified).

Provided Post Training to all accounts.

Proficient on DNB360 (SFDC), Microsoft Live Meeting.

Followed up with post training via Phone/Email.

Redesigned NAI pre-recorded training classes.

Provided new look on all customer facing pre-recorded training classes (recording/Post Production)

In-charged of team’s intranet site

Experience

November 2009 – February 2011

Dun & Bradstreet (Kelly Services)

Center Valley, Pa

Project Manager (Delivery Consultant) RMS Delivery, D & B (Temp Assignment)

Managed several high profile projects.

Provided and ensure goals and expectations are met.

Achieved increased efficiency on delivery projects.

Provided an effective process to accounts assigned to me.

Dealt with client’s contracts specifics, made sure were aligned with D&B policies and procedures.

Managed all aspects of Delivery on all accounts in SalesForce.com (SFDC)

Proficient in MS Office 2007 (Word, PowerPoint, Excel, Outlook), MS Visio, Project

Strong Attention to Details, Multi-Task Management

Experience

March 2008 – October 2009

Dun & Bradstreet (Kelly Services)

Center Valley, PA

Customer Research Manager /Post Sales Service, D & B (Temp Assignment)

Managed, administered and follow up on customer service related calls and e-mails.

Provided mid-level service to both internal and external customers i.e. domestic and international order reports, billing adjustments.

Provided service satisfaction by employing a favorable outcome within a quick turnaround time.

Created and manage cases via SalesForce.com, and routing to an appropriate team for resolution

Dealt with client’s contracts specifics and made sure were aligned with D&B’s policies and procedures.

Created policies and procedures for Front Door Best Practice team

Offer technical software knowledge, by providing best practice in Salesforce.com

Managed, coordinated and implemented new projects with other leaders on behalf of team

Experience

April 2001 – June 2007

SONY/BMG Music Entertainment

New York, NY

Audio Library Operations Manager

Managed audio studio production and mastering labs, research and archive masters departments,

Managed private and company audio inventory, and storage facilities

Supervised/ managed all customer service related email and calls for various project requests.

Provided overall supervision to audio/video recording/mixing and mastering rooms

Administrated PC/Mac user information of audio department personnel

Contributed with MIS into improving/expanding and the merging of Sony/BMG’s Intranet

(Citrix applications) Master Tape Library System (MTLS) features

Serviced, maintain and purchase audio/video stock merchandise

Managed, maintenance of catalog and placement of masters

Day-to-day client interactions with producers, A&R, Legal, Licensing and company subsidiaries

Restructuring of video department, improving effectiveness and service level

Experience

August 1999 – March 2001

Unique Recording Studios

New York, NY

General Studio Manager

Responsible for managing client scheduled sessions and expenditure

Maintained catalog of master audio recordings of clients

Provided in-house PC Network maintenance and troubleshooting

In-house audio engineer

Experience

April 1997–March 2001

Federal Express Corp.

New York, NY

Senior Service Agent

Processing of all incoming and outgoing freight on a timely basis

Assisting management in time management of team

Serve as supervisor on opening branches and training personnel

Generate daily shipment and consignment reports

Troubleshoot computer equipment

Experience

August 1991–August 1998

Cole / Clivilles Music Ent.

New York, NY

Assistant Manager/House Audio Engineer

Artist scouting

Supervise and oversee stage sound and video productions

Coordinated artist engagements with venues and promoters

Coordinated radio and TV appearances, and interviews

Coordinated travel arrangements and accommodations

Coordinated and issued of contracts, invoices and accounts receivable

Assist in scouting talent and negotiation of recording contracts

Tour manager for all of companies’ groups

Recorded, Mixed and Edited project records for Production Company.

Tour Manager for: Seduction and C&C Music Factory.

Education:

New Horizons CLC – Completed

(MCP) Microsoft XP Certified Professional

December 01, 2003 – August 2004

Business Management

September 1983–May 1985

Liberal Arts Communications Audio/Visual Media

Network Admin Cert

University of Phoenix

CUNY BMCC

Bethlehem, PA

Online Course

New York, NY

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