Customer Service Microsoft Office
Resume:
Wanda Rhodes Gray
*************@*****.***
**** ******* **. ******, ** 39532
Summary:
Professional, enthusiastic and dependable team player/contributor with more than 20 years combined experience in Office management and customer service related roles. I am known as a flexible, self-motivated volume producer who readily adapts to rapidly changing priorities.
I have advanced proficiency in Microsoft Office products, including Excel, Word, Outlook and Power Point.
I am a proven, effective communicator both written and orally. I have solid interpersonal and organizational skills complemented with a strong customer satisfaction focus.
Objectives
Obtain a challenging position that allows me to contribute my superior management skills and extensive
customer service experience to a fast paced, high volume environment.
Education:
St. Martin High School
May 1989 High School Diploma
Experience:
Quality Control/Document Control/Accounts Payable Clerk -December 2016 – Present
Zachry Holdings, Inc. Moss Point, MS
Provide completed records to management on daily jobs on the floor, enter and submit payments from vendors, enter all records for clients for submittal for payment.
Office Manager -September 2013 – December 2016
Encore Rehab, Inc. Ocean Springs, MS
Provide supervision and support to billing and customer account department. Knowledge of current CPT, ASA and ICD-9 codes used for physical therapy billing. Scheduling patient appointments, establishing new patient charts, maintaining records and referrals, and any other needed responsibility to ensure the office runs smoothly.
Distribution Manager -April 2011 – September 2013
American Newspaper Solutions Mobile, AL
Manage fast paced home delivery operation, including single copy and door to door. Hiring employees and retaining contractors, verifying delivery, and fielding escalated customer concerns.
Front Desk Receptionist -August 2006 – January 2011
Eye Associates of the South Biloxi, MS
Manage data entry systems, schedule appointments, insurance verification and filing, and maintain current recalls for patient follow ups.
Front Desk Receptionist- August 2001 – December 2002
Brewer Pest Service Biloxi, MS
Schedule technicians, find and retain new customers, track down customer concerns, dispatch and monitor technicians, and all other basic office management duties.
Front Desk Receptionist -April 1994 – June 2001
Gulf Coast Community Action Agency Biloxi, MS1
Manage busy education office, including oversees student records, keep office supplies well stocked, handle parent/student concerns, develop programs/systems to encourage optimum learning environment.
Skills:
•Microsoft Office experience, including Excel, Word and Outlook.
•HR experience, including managing employees and co-working with contractors.
•Comfortable with light payroll, Centricity©, Epic©, Carriertrack©, and many other computer
programs
•Manage customer complaints for many different types of industries; able to provide exceptional
customer and client care.
•Natural talent for logistics; experienced in route management, including progression, GPS tracking, and verification of route completion.
•Complete working knowledge of patient appointments, charts, insurance verification, and medical billing processes.
•Able to follow up with patients, vendors, contractors, doctors, clients, and managers in a timely
fashion, resolving issues and maintain best relationships and practices.
Insurance verification and follow up.
Collection of copay, past due balances and co insurance.
References:
Contact this candidate