Customer Service Office

M A R Y S E L M A N

**** ********* ********, ** ***** Phone: (832) 654- 4057 ****************@*****.***

TICKETING CONSULTANT

Acquire apposition the will utilize my 24 years of vast experience in Marine offshore Industry.

SUMMARY OFQUALIFICATIONS

Dynamic, qualified and highly experienced Travel Consultant and with extensive experience in both international and domestic ticketing.

Successful self-starter, with extensive experience in corporate and government travel. Strong customer service skills including government travel, and marine on short and offshore teams. Effectively handles difficult situations, negotiating as well as developing and implementing solutions.

Expert in analyzing data, resolving problems and providing superb customer service to personnel; experienced in writing comprehensive reports and creating compelling presentations. Capable of mastering new tasks and concepts quickly.

Experienced in developing process improvements that streamline workflow, coordinating schedules, maintaining the office/appointment calendar, and keeping inventory records. Dedicated to excellent performance by demonstrating efficiency and commitment.

Excellent leadership, communication and interpersonal skills; ability to build rapport with key stakeholders and succeed in high-pressure, challenging and deadline-driven environments. Ability to relate well with individuals in team setting. Self motivated and requires minimal supervision.

Innate ability to develop and maintain long-term relationships with clients, thereby providing the client a level of comfort that comes with the security.

AREAS OF EXPERTISE

Customer Service

Client Relationships

Memos & Correspondence

Disciplined Documenter

Customer Focused

Quality Control

Data Analysis

Troubleshooter

Operations Coordination

Team Leadership/Motivations

Document Management

Superb Research Skills

PROFESSIONAL EXPERIENCE

ATPI, Marine, Onshore and Corporate travel Team 2006 – Present

Handle all crew changes, pre-paying hotels. Responsible for maintaining ongoing knowledge of changing airline contracts. Evaluated the re-use of original tickets whenever possible.

NAVIGANT, Marine Desk 2003 – 2006

Handled crew rosters, pre-paid tickets. Set up meet and Assist upon arrival at different ports.

NAVIGANT, AIG International Services 2002 – 2003

Specialized in transportation of sick and injured clients from homes or hospitals Worldwide. Handled clients on stretchers, with oxygen or in wheelchairs. If necessary, handled arrangements of deceased clients. Evaluated the re-use of original tickets whenever possible.

All Seasons/NAVIGANT, Government travel Agent / Supervisor 1987 – 2002

Government Team-Training, pre-paids, researching alternative routes to ascertain client reached appointed destination. Booked clients under alias if needed. Handled negotiations of memorandum of understanding for hotel contacts.

EDUCATION

University of Houston, Major: Human Resources, 1981

AWARDS

Plaque from the United States Attorney’s Office for Dedication and Distinguished Service from 1994-1999.

Two Shining Stars given by AIG for contributing to the overall success of the travel department.

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