Database Administrator Oracle,SQL Server, DB2

ALICE WINSTON

**** ********* ****, ***** *****, PA 19344

CELL: 484-***-****

*****************@*****.***

Professional:

Experienced Database Administrator committed to maintaining innovative technical skills. Extensive experience with SQL server, MySQL, DB2, Oracle, Oracle Rac, and Actian databases.

Skills:

Excellent problem-solving abilities Database design

Data privacy applications Technical specifications creation

Data backup and retrieval Refined system debugging skills

Excellent communication skills Scripting Power Shell

QA tools Excellent diagnostic skills

Education:

Certification: Database Administration

Penn State Great Valley - Malvern, PA

Continuing education in Computer Science

Oracle 12 Certification:

Oracle University Edison, NJ

Ingres Certification: Ingres databases

Actian - New York City, NY

Work History:

Flagship Credit Acceptance, LLC – Chadds Ford PA

06/2015- 03/2018

Ensured availability and performance of all Flagship SQL Servers 2008 R2,and 2014.

Created documentation for database processes within the business.

Maintained inventory hardware resources and the allocation to the databases, to ensure high resilience.

Responsible for improvement and maintenance of all databases, to include roll-out and upgrades and any patching that was performed

Successfully migrated a three server JBOD environment with 36 databases to a DSAN environment in three days

Database Administrator

Communications Test Design Inc. – West Chester, PA

03/2004-01/2014

Coordinated with systems partners to finalize designs and confirm requirements.

Provided continued maintenance and development of bug fixes and patch sets

Identified and solved technical issues with a variety of diagnostic tools.

Diagnosed and trouble shoot UNIX and Windows processing problems and

applied solutions to increase company efficiency. Through preventative maintenance and upgrades to ensure network, system, and data availability.

Provided documentation of first level troubleshooting processes to help desk staff.

Consistently met deadlines and requirements for all production work orders.

Managed creative projects from concept to completion while managing outside

vendors.

Developed data architecture design to enable analysts to perform targeted customer analysis.

Installed software, modified, and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Demonstrated professionalism and courtesy with customers. Resolving

there issues in a clear, courteous, and straightforward manner.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Designed and developed transactional and analytical data structures using

Oracle 10g and 12, Actian 10, SQL Server 2008.

Help Desk Specialist

Communications Test Design Inc. – West Chester, PA

03/1999 -03/2004

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Followed up with clients to ensure optimal customer satisfaction.

Shipping and Receiving Lead

Communications Test Design Inc. – West Chester, PA

Inventory of all Warehouse units and materials.

Maximized sales by shipping on time and accurately.

Trained staff on material handling processes to reduce shipping times.

Moved freight, stock, and other materials to and from storage and production areas and loading docks.

Lead warehouse improvement initiatives to advance operational efficiencies.

Stacked and transported all overstock to storage areas.

Cleaned and maintained the warehouse in compliance with OSHA safety standards.

Operated PC and RF-based computer systems with a high level of accuracy.

Implemented strategic shipping policies to achieve long and short-term sales targets.

Recorded numbers of units handled and moved using daily production sheets and work tickets.

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