QUALIFICATIONS

Accomplished Information Technology leader with a strong 12+ year record of success in Helpdesk Support, Systems Administration, Network Management and Security Engineering in military and corporate environments. Developed high-performance teams with leadership, mentoring and guidance for excellence. Demonstrated ability to, resolve problems effectively independently or within a team. Who, functions in a professional and courteous manner in difficult situations. With excellent customer service skills and demeanor. Ensured 99.99% up-time for mission-critical servers by providing expert 24x7 support. Strong problem solving and trouble-shooting skills. Security+ Certified.

PROFESSIONAL EXPERIENCE

System Engineer / Security Consultant

NV Energy, Las Vegas, Nevada 2017 – 2018

Implement CIS Critical security controls at 11 generation sites.

Configured HMI’s, Windows Systems, Servers, network devices, firewalls, routers and switches. Reviewing security configurations, applying patches and deploying SSO.

Configured Malware protection, SIEM management, Password management, Directory and file security and application security to approximately 500 connected devices.

Systems secured: Emerson Ovation, Siemens T3000, GE Cimplicity, Emerson DeltaV, Schneider Electric Citect, GE System1, OSIsoft Pi, and SCADA/ICS.

Management software used: McAfee ePO, DLP, Cylance PROTECT, ANSA Patch Management, Ivanti/Shavlik Patch Management, Snare Log Forwarder / SIEM Server, McAfee SIEM Server.

Sr. IT Analyst

Telemundo Las Vegas, Las Vegas, Nevada 2016 – 2017

Responsible for all technical aspects of station strategic priorities, budget, initiatives and systems.

Responsible for the operation and maintenance of all server-based systems, user systems, and mobile devices.

Prioritize installation, maintenance and repair of equipment.

Daily user interaction for individual and system break-fix resolution and weekly interaction with Corporate IT resources for enterprise-wide systems and projects.

Coordinate with other local and national technical resources to facilitate integration of IT and broadcast systems.

Overseeing of all local daily technical operations.

Diligently managed projects driven locally and corporately.

Technical training for production, news, sales, and traffic departments.

Around the clock phone/email access and remote troubleshooting required.

Assisted with the migration of the local Master Control to a centralized HUB implementation. Worked with Global Media Operations team to configure, bring online, and troubleshoot the following systems:

Evertz, GrassValley, Ross, Miranda, Avocent, RTS, Cisco, DNF Controls, Ciena, and Palo Alto Networks

Led IP segment migration project for the Local Area Network.

Worked with Network Engineering, Change Management Office, and my team to come up with a strategic plan and execution.

Assisted in upgrading the Wide Area Network.

Worked frequently with Security Operations keeping systems in compliance with corporate security policy.

Data Systems Supervisor/Cyber Marine

9th Communications Battalion, Camp Pendleton, California 2012 - 2014

Assisted in the supervision, installation, operation, and restoration of secure and non-secure data exchange services during all exercises.

Assisted in ensuring that the Data Platoon maintains a high level of operational readiness at all times, and coordinate with the Operations Chief on all issues pertaining to data personnel and equipment.

Lead, trained, and contributed to the personal and professional development of the Marines

within the Cyber Platoon in accordance with the Units training plan.

Assisted in managing the accountability, combat conditioning, military appearance, and

overall discipline of the Marines of the Data Platoon.

Mentored and provided counseling to all Cyber Marines in accordance with the guidance outlined in the Marine Corps Mentoring Program.

Coordinated with Unit Staff for any logistical support or training requirements needed for the Platoon.

Data Network Systems Administrator/Cyber Marine

Marine Forces Europe, Stuttgart, Badenwutenberg, Germany 2009 – 2012

Performed system administration, system analysis, management of file systems, problem analysis and resolution, integration of new hardware and software, system backups, security updates, and communication integrity.

Provided 24/7 enterprise administration for MFE/MFA AOR support ensuring 99.9% uptime.

Researched, analyzed, and recommended the implementation and management of IT solutions.

Coordinated with Information Assurance Manager to keep servers/workstations up to date and patched in accordance with DISA STIG/Marine Corps Directive.

Conducted studies and developed plans for the expansion/upgrade of routers, switches, servers and workstations.

Technical expert for McAfee ePO, HBSS, Symantec Ghost, Windows Server 2000-2008r2, Microsoft Active Directory, Group Policy, DNS, and DHCP.

Ability to maintain a reliable and methodical approach to support and documentation.

Uncommon ability to work independently and as part of a team.

Fantastic ability to learn new material quickly.

Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards provided by DISA STIG/Marine Corps Directive and project/operational requirements.

Perform regular security monitoring to prevent intrusions

Create, change and delete user accounts and mailboxes to maintain an accurate account database.

Maintained and supported approximately 600 users and 400 workstations with multiple OS’s.

Performed emergency maintenance to repair and recover from hardware and/or software failures.

Simulates or recreates user problems to resolve operating difficulties.

Repaired rack mounted Servers and Workstations by replacing hard drives, RAM, CD drives and Power Supplies.

Envisioned, written up and implemented standard operating procedure (SOP) documentation for administering the network, daily network user operations and network security.

Data Network Systems Administrator

Marine Wing Communications Squadron 38, San Diego, California 2005 - 2009

Performed all Outside Plant related duties including Running, splicing and terminating of fiber optic cable.

Provided 24/7 enterprise administration for Al Asad Airbase, Al Taqaddum Airbase and Camp Korean Village.

Technical expert for Windows server 2000 / 2003, Microsoft Active Directory, DNS, and DHCP.

Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage.

Create, change and delete user accounts and mailboxes to maintain an accurate account database.

Managed and maintained over 14,000 user/mailbox accounts and 5,000 workstations on classified and unclassified networks.

Administered over 500 VOIP phones on the classified and unclassified networks.

Performed emergency maintenance to repair and recover from hardware and/or software failures.

Develop good relationships with coworkers, management and end users.

Heavy end-user support (Office, Outlook, PowerPoint, ect…)

Trained all the junior Marines/Administrators.

COMPUTER SKILLS

Hardware: Switches / hubs / routers, Cisco VOIP phones, Avaya VOIP phones High-end three-axis fusion splicers, Cabling Fiber / Cat6 / Cat5, patch panels (Fiber/Copper), HP / Xerox Printers, KIV 7 / KIV 19, Wireless 802.11A/B/G/N, Dell / Compaq / HP / IBM Servers / Blade Centers, Dell / Compaq / HP / IBM / Intel Desktops / Laptops, iPads, iPhones, Twisted Pair to Fiber Optic Transfer, Projectors, 45drives, HPE Nimble Storage and NetApp Fabric-Attached Storage (FAS) and NetApp All Flash FAS (AFF), NetApp filer, Network-attached storage (NAS).

Software: Microsoft Windows Server 2000 / 2003 / 2008 / 2012 / 2016, Microsoft Windows 2000 / XP / Vista / 7 / 8 / 10, Microsoft Office 2003 / 2007 / 2010 / 2013 / 2016, Microsoft Office 365, Active Directory, DNS / TCP-IP / WINS / DHCP, Microsoft Exchange Server 2003 / 2008 / 2010 / 2013, Terminal Server, Print Server, Web Server, Acronis Backup 11.7 / 12.5, SharePoint 2010 / 2013, PowerShell, SQL, Cisco CallManager, Avaya, BlackBerry Enterprise Server (BES), McAfee ePolicy Orchestrator (ePO), McAfee Host Based Security System (HBSS), VMWare 4 to 6.5, Norton Ghost.

EDUCATION

Grantham University

-Online (Iraq)

University of Maryland University College

-Stuttgart, Badenwutenberg Germany

University of Hawaii (Maui Campus)

-Wailuku, Hawaii

Certification:

Security +

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