*** *********** *****., *******, **

404-***-****

ac6ieu@r.postjobfree.com

www.linkedin.com/in/sakira-lauren-ensley-b4564098

Professional Summary

Skilled in Microsoft Office programs, including Access, Excel, PowerPoint, & Project

Detail oriented and highly organized

Ability to comfortably switch gears and adapt

Strong problem solver and critical thinker

Leadership initiative as well as a team player

Experienced in navigating multiple computer systems while interacting with clients or team

Ability to effectively communicate and connect with a variety of internal and external customers.

Experience

APRIL 2018 – PRESENT

Inland Rail Coordinator / Hapag Lloyd

Atlanta, GA

●Prepares Customs Manifests and Freight Manifests where applicable

●Monitors cargo release, issues delivery orders, and supports customers with proper information and processes via email and phone

●Manages rail ramps in Southwest area with thorough reporting and tracing of equipment

●Monitors the progress of payments made and documents submitted required for shipping products.

●Prepares invoices for any additional charges that may have been incurred on a shipment

●Provides full customer service on all inbound questions including arrival information, charges due, delivery location of cargo, and information on Bill of lading and manifest to consignee

AUGUST 2017 – MARCH 2018

Logistics Analyst (Escalation Team) / Mitsui O.S.K Lines

Atlanta, GA

●Served as the escalation point for unresolved issues for Import and Export shipments

●Investigated and addressed complaints and critical incidents (up to 10 cases on avg daily)

●Booked and revised shipments for smooth transit

●Developed proactive relationship with our clients and maintained special accounts

●Documented service challenges via a ticketing process and follows the incident through closure

●Updated manifest on bill of ladings to ensure legal regulations are being met at destination

●Communicated with customer beyond traditional service; create close business relationship with customers through voice and email communication

DECEMBER 2016 – AUGUST 2017

Import Logistics Coordinator / Mitsui O.S.K Lines

Atlanta, GA

●Monitored containers on marine and rail terminal

●Managed high volume up to 70 phone calls daily and 50+ emails

●Utilized all MOL service contracts, tariffs, and regulatory documents

●Processed all manifest corrections, cargo releases, and demurrage invoicing

●Acted as the liaison between customer, carrier services, rail team, and customs exam sites

●Properly handled specialized shipments including west coast, east coast, and Canadian cross border shipments, and Free Trade Zones

●Navigated through multiple operation websites to ensure accuracy of information

AUGUST 2015 – DECEMBER 2016

Rental Management Trainee/ Ryder Systems

Atlanta, GA

●Handled sales calls and exceeded goal of 200 calls monthly

●Responsible for generating rental, lease and used vehicle sales leads

●Collected from customers with outstanding balances

●Performed vehicle damage inspections and obtained insurance estimates

●Maintained current accurate data and reporting within the company's marketing database

●Processed accident and insurance packages based on Ryder’s policy

●Generated daily operational reports to ensure customer accounts are non-delinquent

●Reconciled all customer concerns, issues, disputes in order to maintain the ongoing relationship

APRIL 2015 – JUNE 2015

Database Administrator/ Robert Half (Contract Position)

Atlanta, GA

●Collected, organized, and assisted with planning of transitioning data to newer platform

●Performed Quality Assurance software testing

●Optimized documents to comply with regulatory policies and standards

●Assisted with military credentialing screening

SEPTEMBER 2014 – MARCH 2015

Servicing Support/ Ultimate Staffing (Contract Position)

Atlanta, GA

●Collected, organized, and assisted with planning of transitioning data to newer platform

●Performed Quality Assurance software testing

●Optimized documents to comply with regulatory policies and standards

●Assisted with military credentialing screening

JUNE 2010 – SEPTEMBER 2014

Customer Service Representative/ Shaw Industries

Cartersville, GA

●Efficiently directed in excess of 100 calls per day to appropriate departments

●Routinely addressed customers’ questions and concerns regarding their orders and accounts

●Processed requested in accordance with service level agreements in Excel

APRIL 2008 – FEBURARY 2009

Floating Bank Teller/ BB&T (Seasonal Position)

Dalton, GA

●Worked across multiple bank locations to accommodate fluctuating business needs

●Accurately processed a variety of monetary transactions, including withdrawals and deposits, totaling an average of $15,000 per day

●Answered and efficiently directed calls through a multi-line phone system

Education

MAY 2014

Bachelor of Science / Kennesaw State University

President’s Academic List 2014

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