Sales Representative Training

Mark Bolus

*******@*****.*** ** Fales Road

401-***-**** Bristol, RI 02809

PROFESSIONAL EXPERIENCE

Coastal Medical 2013 - 2018

EHR Optimization Specialist Providence, RI

• Coordinate and train all levels of staff from doctors to medical secretary/assistant on eCW software

• Create training material that includes tip sheets and videos

• Problem solve and coordinate resolutions for eCW software concerns with internal staff and eCW

• Customize eCW software and develop workflow solutions for clinicians for efficiency and measures

• Lead ancillary projects and product implementation including: eClinicalMessenger, eClinicalTouch, P2P/Join the Network, eCW Kiosk, Healow Online Appointments, enhanced Patient Portal/Healow app experience, M Modal voice recognition, Televisits, and eClinicalMobile.

eClinicalWorks 2011 – 2013

Train the Trainer Westborough, MA

• Train and certify clients, eCW trainers, and employees on the use and adoption of eCW software

• Provide in-depth knowledge of the eCW software and uses

• Create training agendas and tests for material covering the full spectrum of eCW products. Software Training Specialist

• Travel to client sites and do product training with support. Eased the process by assisting the client during

“Go Live” Phase.

• Provided guidance to clinical and non-clinical users for planning, building, configuration and training purposes during the implementation.

• Document practice specific workflows with regards to EHR Implementation to help other eClinicalWorks trainers if and when they form a part of the team for that particular client.

• Provided timely site assessment reports with updated issues to Project manager and offered support and training over the web or phone occasionally.

• Recognized and awarded “Trainer of the Year” at annual Trainers Expo.

Ingenix Care Tracker 2009 - 2010

Client Executive Providence, RI

• Responsible to sell EMR/PM product to provider practices in territory (RI, NY, NJ)

• Identified and qualified leads, subsequently performed demonstrations.

• Primary communication with physicians and office managers.

• Facilitated sales process from start to finish.

• Continual learning and education of industry best practices and emerging protocols. Business Development Associate

• Qualified leads using extensive product knowledge; explained the details of EMR/PM software

• Proactively identified needs and set up demonstration for those with interest.

• Recognized and awarded Rookie of the Year

Fidelity Investments 2006 - 2008

Inside Sales Representative Smithfield, RI

• Constant development of sales skills and Advisor funds knowledge leveraging every available resource.

• Fielded inbound sales calls from Financial Advisors across the country

• Provided consistent bi-monthly presentations to management and peers.

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