Theresa E. Sess

** ********* ****, **** *****, FL 32164 678-***-****

ac6icy@r.postjobfree.com

Objective:

To obtain a challenging position utilizing abilities developed through experience with an opportunity for professional growth.

Qualifications:

Organized and self-starter, strong prospecting skills/relationship building skills with key decision makers and excellent judgment. Ability to multitask, prioritize and work enthusiastically under deadlines. Outstanding communication skills both in written and verbal form. Excellent customer service/call center experience, interpersonal skills, strategic planning, accounting systems development, productivity, profitability, team leadership, inventory control, book keeping, solution’s-based needs assessments, proven closing ability, strong after sale care, referral-based marketing, networking, and advertising.

Skills

Microsoft Word, Excel, Access, Typing 45WPM, Ten-Key, Lotus Notes, Kronos, PeopleSoft, Siebel, TQM, Autonomous Maintenance, Lean Manufacturing, Medical Billing/Coding, CPR Certified and General First Aid.

Professional Experience:

PPL (2017-2018)

Independent payroll support service agent assisted disabled individuals and their family members, providers, vendors, and agencies with timesheet receipt and payment, receipt of paperwork (tax forms, enrollment forms, etc.), personal information updates, and program questions.

Vivo Tours (2016-2017)

Managed entire travel office from start to finish, helping clients via phone, internet and email. Scheduling Charters for schools, running manifests, setting up schedules for pickups, Itineraries, collecting payment via, CC, PayPal, and Checks, daily deposits, QuickBooks, preparing contracts the list goes on.

National Parcel Logistics (2010-2014)

Southeast Regional Freight/Office Manager

Manage day to day responsibilities for a Third-Party Logistics company, inclusive of Data Entry, Outbound truckload preparation, Inbound truckload tracking, maintaining work files, filing, appointments. Manage office staff over two shifts. Office personnel time keeping, PTO, vacations and policies. Manage reporting and inventory control. Customer service interaction with over 30 clients, emails and phone.

Benton Village (2009-2010)

Personal Care Assistant

Assist residents with personal care and activities of daily duties. Daily housekeeping, food preparation, service and cleanup. Handled emergency calls, assist with self medication for residents. Infection-control report hazardous conditions/equipment concerns, clean and store equipment, report accidents and incidents regarding residents, confidentiality of resident’s personal care information, honor residents personal/property rights. Participate in assigned activities, special events, marketing efforts and special programs.

Harland Clarke HBS (2004-2009)

Group Lead II

Broad experience in fast-paced, high-tech environments; requiring expertise in production scheduling, quality management, team building, training, cost control and troubleshooting. Effective in utilizing resources, improving processes, increasing quality and reducing costs. Dedicated team leader with well-developed communication skills, managed 22 people fulltime. Also, able to build motivated teams that consistently exceed production goals.

J. H. Harland Company (1986-2004)

Production Manager/Project -Manager

17 years of progressive experience managing production of several work groups, daily management of workflow entering orders into the system, printing, shipping and warehousing. Managed several employees across all three shifts; 17 employees on day shift, 7 employees on second shift, and 1 on third. Coordinated and Managed Mass mails and Bank conversion projects. Project Manager over the creation of a new digital production system while maintaining the old one. Oversaw the Starter set mass mail project during the four phases of the Wachovia/First Union merger while running two production systems. Also, responsible for all Client records and shared information with the remainder of the production team.

Personal Statement:

I am a hard-working individual who strives in everything I do. I look to achieve in all aspects in life. I have a very strong work ethic and I am seeking employment within a company that has growth and advancement opportunities.