Manager Customer Service
Resume:
Teresa King
Winterset, Iowa **273
LATEST EMPLOYEMENT
Robert Half – Wells Fargo December, 2017 – March, 2018 – Settlement Modification Approver
Rescraped GSE Loans that were assigned to me daily. Ran the final rescrape process through another program named HPA, then on to LMWO then to ICMP and then the final documents went through ERLMF program. Once all these programs were considered good to go, I then set up the final modification documents to be mailed out to the customer for their signature. A lot of researching of comparing from the rescrape process to the final modification process. This process had to be done within 7 days to allow for the customer to sign and get the document back to Wells Fargo so that their loan did not get out of compliance.
Robert Half – Wells Fargo September, 2017 – November, 2017 – Bankruptcy Specialist
Set up gem task from a list provided by manager each morning. Also followed up tasks as they were completed, noted their files and closed out file to get it off of the system. Would handle close to 30 gem tasks set up every day, was required to meet standard of 7 per day. And closing of a completed task, standard that were required daily was 13, which I would normally have 20-25 daily. This job was a contract job, which was completed on Monday, November 27, 2017.
Check into Cash
March, 2015 - April, 2017. Worked as an Office Manager, helping customers apply and re-loan and also pay off their loan accounts. Work on daily summary to balance from the day before. Cash balanced every hour, worked inactive files and marketing the store. Used office equipment such as computers, copiers, fax machines, calculator. Also did Western Union, sent and received, sold money orders and cash checks for customers and non-customers. Used software tools including, I also did negations for this job as to taking payments and making agreement to make payments: Micro Word, Excel, and Outlook.
Fiserv, Client Service Rep. September, 2014 - February, 2015
* Answered phone calls from clients. Answering calls concerning questions of changing Interest Method 1 to 3, if
they could change their accrual methods, help client when they would in up on the non-post report for various of
reasons. Anything that would cause a problem on the clients end that would end up on the Fiserv’s end to help
the client out to make their system run smoothly. Also run a high level of customer service and confidentially
involved.
Wells Fargo Real Estate Tax Services, Loan Servicing Specialist
March, 2008 - May, 2014
* Report daily figures to management and delegate work flow
* Train/mentor new hires on various job functions
* Verify and lookup tasks at approximately 15,000 per month
* Load files to system, working from initial load to final payment
* Create research requests, manage fax system, and receive incoming calls from clients
* Research refund check requests from clients
* Average quality from past six months 100%
* Average production from past six months 132%
Plumbers & Steamfitters Local 33, Member Service Representative
2004-2007, Des Moines, Iowa
* Worked monthly statements for all active union employees
* Front desk receptionist averaging 100 calls per day
* Accepted monthly due from union members and kept payment log
Union State Bank, Loan Specialist and Marketing Director
2001-2004, Winterset, Iowa
* All of the above duties, plus the below duties added:
* Created and presented marketing ideas for main and local bank branches
* Created local events that the bank would hold monthly and yearly
* Maintained vendor and volunteer outside of the bank sponsorship for the community
Union State Bank, Loan Specialist
1993-2001, Winterset, Iowa
* Processed loans from start to finish
* Set up loan packages for customers
* Research and verified real estate tax payments with tax collector
EDUCATION
Winterset Community Schools, 1982
SYSTEMS
Microsoft Word, Excel, Outlook, PowerPoint (limited)
COMMUNITY INVOLVEMENT
Monthly volunteer at McCombs Middle School, Des Moines, Iowa
Yearly volunteer at Special Olympics
Yearly volunteer at Des Moines Art Festival, Des Moines, Iowa
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