Customer Service Medical Records
Resume:
KINA PARKER
Dumfries VA 22026
***********@*****.***
OBJECTIVE
•Experience Patient Registration Representative
• Highly skilled in the procedures of admission and registration of all patients into the hospital in a polite and courteous manner
• In-depth knowledge of interviewing and gathering complete and exact data to complete the admission and registration process correctly and efficiently
• Hands-on experience in collecting monies, accompanying patients to their destinations
• Able to respond and resolve oral and written inquiries efficiently
• Demonstrated knowledge of safety-related work behaviors to make sure secure job performance and work environment
PROFESSIONAL EXPERIENCE
SENTARA NORTHERN VIRGINIA MEDICAL CENTER WOODBRIDGE, VA NOV. 2012-MAR. 2018
Admitting Representative1
Responsible for assisting with the precepting and department orientation of new hires. These employees will also serve as department super-users to support department operations under the direction of department leadership. Arranges for the efficient and accurate registration of all patients to include positive patient identification. Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service. Conducts patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information. Accurately enters all information in the ADT system, completing all necessary forms (i.e. Medicare Questionnaire). Obtains patient consent signatures. Prints patient identification documents, including bracelet, face-sheets, and patient labels. During the registration process, verifies insurance eligibility and benefits for all applicable insurance companies utilizing the electronic insurance verification system. Informs and collects the patient of any financial responsibility for deductible, co-insurance and/or co-pay amounts
CHILD CARDIOLOGY ASSOCIATES FAIRFAX, VA DEC. 2006-OCT. 2012
Medical Records Technician
RESPONSIBILITIES INCLUDED
Prepared medical records, scheduled appointments, and provided excellent customer service
Managed over 1500 patient medical records
Filed, updated, and retrieved medical records
WOODBRIDGE ANIMAL HOSPITAL WOODBRIDGE, VA JAN. 2005-DEC. 2006
Receptionist
RESPONSIBILITES INCLUDED
Assisted with scheduling appointments, managed records, and provided excellent customer service
Coordinated follow-up appointments as needed
Processed and posted co-payments
Filed, Updated, and retrieved animal medical records
PET CENTRE ANIMAL HOSPITAL MANASSAS, VA AUG.2003-JAN.2005
Receptionist
RESPONSIBILITIES INCLUDED
Maintained and prepared animal medical records for review by veterinarians
Data entry, provided excellent customer service via telephone, and in person
Maintained records in computer database
PHYSICIANS FOR WOMEN ALEXANDRIA, VA JAN. 2002-JUL. 2003
Medical Records Clerk
RESPONSIBILITES INCLUDED
Updated and maintained medical records
Provided excellent customer service, processed co-payments and prepared correspondences
Scheduled appointments for annual visits ad procedures
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