Customer Service Sales Representative

Kaley n.williams

**** * ****** ** *** *F Tallahassee, fl 32304 863-***-**** ***************@*****.***

Education

Florida Agricultural & Mechanical University

Bachelor of Science Degree in Criminal Justice Minor in Sociology Graduation: April 29th 2017

Professional Experience

Conduent Tallahassee, Fl Customer Service Representative September 2017 - Present

• Managing incoming and outgoing calls and customer service inquires

• Maintained a 90% or higher in customer service surveys.

• Identifying and assessing customers' needs to achieve satisfaction

• Provided accurate, valid and complete information by using the right methods/ tools.

Sykes Call Center Lakeland, Fl Sales Representative May 2017- September 2017

• Managing large amounts of inbound calls in a timely manner.

• Identifying customers needs, clarify information research every issue and providing solutions.

• Seize opportunities to up sell products when they arise.

• Kept records of all conversations in the database in a comprehensible way.

Criminal Justice Department at FAMU Tallahassee, Florida Ambassador January 2017- May 2017

Support student leadership department events

Assist in contacting students and obtaining statements for their classes.

Provide clerical assistance

Review the web and mobile based technologies for students to better assist them on and off campus.

Baymount Inn & Suites Tallahassee, Florida Receptionist January 2015- May 2015

Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquires.

Directed visitors by maintaining employee and department directories.

Maintained security by following procedures; monitoring logbook; issuing visitor badges.

Performed other clerical duties such as filing, photocopying, collating, faxing etc.

Wal-Mart Supercenter Tallahassee, Florida Customer Service Associate October 2013-December 2015

• Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns

• Evaluated changing factors frequently to achieve high customer satisfaction level.

• Processed cash withdrawals, deposits, and selected internal and external account payments.

• Excelled in exceeding daily credit card application goals.

• Follow communication procedures, guidelines and polices.

• Customer orientation and abilities to adapt /respond to different types of characters

Organization Affiliation/ volunteer experience

Juvenile Justice Club Tallahassee, Florida

Analyzed problems and developed appropriate course of action.

Provided counseling service to others.

Met and interacted with people appropriately.

Reviewed data for accuracy.

Read and recorded information.

Planned, organize, prioritize and coordinate work assignments.

Lambda Alpha Epsilon Tallahassee, Florida

Attempt to improve criminal justice through educational activities.

Fostered professionalism in law enforcement personnel and agencies.

Promoted professional, academic, and public awareness of criminal justice issues.

Encouraged the establishment and expansion of higher education and professional training in criminal justice.

Provided a unified voice for professionals in, and students of, criminal justice.

Promoted high standards of ethical conduct, professional training, and higher education within of detection and apprehension of criminals by scientific and deductive investigative conclusions.

Criminal Justice/Sociology Club Tallahassee, Florida

Formed connections with interested students/ networking

Gain the knowledge and experience of a club

Sponsored speakers, trips and community service actives

Programs/Applications Familiarity

Microsoft programs (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)

Photoshop and Dreamweaver

Areas of Expertise

Ability to work well in a team atmosphere

Editing

Calculating Data

Excellent problem solving

Understanding data confidentiality issues

Time Management

Communication Skills

CERTICFICATES

Tallahassee, FL

Certificate of Completion- Introductory Teaching Training Course (20 hours) Completed 1/1/2015

Citizens Academy Certificate of Completion (10 weeks) Completed 4/11/2017

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