Sales Customer Service

SCOTT KACZYNSKI

*** ******** **. ***********, *** York 14225

716-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Multi-level sales experience spanning thirty one years in the Sports Specialty arena. Duties include designing and implementing a business plan which, thru the support and oversight of a nine member, multi state, rep force, is responsible for the development and maintenance of a client base with a annual revenue in excess of eight million dollars annually. Additional duties include Construction Management. Commercial/Residential design and management to include every aspect from design cost estimate through finished construction.

PROFESSIONAL SKILLS

Commercial/Residential Construction

Oversaw design and implementation of a 2,500 square foot warehouse conversion to a secure heated support & maintenance facility. Managed all aspects of the project ranging from design approval and completion.

Worked in conjunction with business owner on a 20,000 square foot retail build-out project. Responsible for layout and design of primary sales floor area. All while working within the parameters laid-out by the property managers and as dictated by existing infrastructure.

Completed three residential kitchen remodel projects that included complete design and construction along with sourcing and managing various subcontractors.

Quality

Consistently monitored and staffed department to meet code and timeliness requirements. Maintained quality during periods of exceptionally high volume and staff reductions.

Conducted periodic reviews and inspections of equipment and materials for quality assurance. Evaluated and compared testing procedures and results with quality standards and customer service goals.

Documented employee competencies and where necessary provided opportunities for additional training and certifications.

Marketing & Promotion

Organize substantial promotions with large corporations including Samuel Adams, Buffalo Sabres, and Labatts Brewing Company in an effort to maximize local, national, and international exposure.

Conceptualize, oversee, and maintain an advertising campaign encompassing Direct Mail, Print, Radio, and Television mediums.

Training & Development

Trained/mentored new employees and coordinated continuing education for staff.

Educated staff to implement new policies, procedures and technologies.

Sales/Customer Service

Implemented organizational standards of performance for customer care and satisfaction to achieve specific sales goals.

Staffed for, monitored and maintained a high level of uninterrupted service.

Managed customer relationships to ensure repeat sales by meeting individual requests and needs through the creation of customer specific relationships and promotions.

Support of a Sales Rep Team to ensure proper knowledge and tools were in place to meet individual client needs.

Scott Kaczynski Page 2

PROFESSIONAL EXPERIENCE

Felt Racing (DBA Felt Bicycles), Irvine, CA (Buffalo, N.Y. based) 2010 – present

Territory Manager/Sales Rep

13 State mid-west to west coast region

- 7 time award winner

- 5 time Sales Rep of the Year

- 2 time Territory Growth Awards

Generated $45.5 million in sales to date

Innovative Sports Group (DBA The Bicycle Company), Williamsville, NY 2006 - 2010

Owner/President

Sportsway Limited (DBA The Red Door Ski & Bike Shop), Williamsville, NY 1987 - 2006

General Manager

EDUCATION

Associates Degree Mechanical Drafting/Engineering, Erie Community College, Buffalo, New York 1988

COMPUTER SKILLS

Proficient in Windows Operating System

-Microsoft Office (Word, Power Point, and Excel)

QuickBooks

Photoshop

Apple and Android mobile device and applications

Axapta – Microsoft Management System

TRAVEL

Available for Regional and National travel as needed to meet the needs of the company.

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