Customer Service Desktop Support
Resume:
Antoine King
Richmond, VA ***** *******.******@*****.*** 804-***-****
Highly personable Customer Service Professional looking to intern in the IT help desk technical field. Attending University of Phoenix, I have attained an Associate degree in Desktop Support and is currently working to obtain my bachelors degree in advance cyber security.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Installing applications and operating systems
Troubleshooting software and hardware
Basic experience in anti-virus software
Basic experience in routers, firewalls and virtual machines
Ability to make recommended decisions based on situation
Professional Experience
Lexington Court – Richmond, VA
1776 Cambridge Dr.
804-***-**** 2018 to Present
Housekeeping
Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensuring all rooms are cared for and inspected according to standards
Protecting equipment and making sure there are no inadequacies
Richmond City Sheriff Office – Richmond, VA
1701 Fairfield Way
804-***-**** 2014 to 2018
Deputy Sheriff
Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.
Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.
Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.
Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.
Assists any persons in building or on grounds needing directions or campus information.
Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern.
HAYNESVILLE CORRECTION CENTER – Haynesville, VA
421 Barnfield Rd.
804-***-**** 2010 to 2014
Correctional Officer
Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.
Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.
Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.
Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.
Assists any persons in building or on grounds needing directions or campus information.
Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern.
SECURITAS – Richmond, VA
2809 Emerywood Pkwy
804-***-**** 2010 to 2011
Professional Security Officer
Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.
Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.
Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.
Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.
WAL-MART – Richmond, VA
2410 Sheila Ln.
804-***-**** 2008 to 2010
Grocery Department Manger (2009 to 2010)
Provides Customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decision, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.
Supervises Associates in the Grocery area by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.
WAL- MART -Richmond, VA
INVENTORY ASSOCIATE
Handled, moved, and displayed goods in safe and correct way. Track goods, maintains in-stock levels, and controls shrinkage in a timely mannor. Reports poor inventory practices and low in-stock levels in assigned areas. Uses inventory tools and equipment in safe and correct ways.
Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Report complaints and problems with products, services, and conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.
Maintained inventory accuracy for th facility by binning and picking merchandise utilizing the inventory management system, completing bin audits, working inventory exceptions, and correcting shelf capacities.
WAL-MART – Richmond, Virginia
DSD RECEVIING ASSOCIATE
Receives merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately for receiving, sorting, staging and delivering merchandise, and completing paperwork, logs, and other required documentation.
WAL-MART – Richmond, Virginia
Dry Grocery Sales Associate
Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.
Maintains area of responsibility in accordance with company policies and procedures by
WAL-MART – Richmond, Virginia
UNLOADER
Receives and stocks merchandise throughout the facility and organizes and maintained the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintain modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.
UPS- Richmond, Virginia
9601 Coach Rd.
800-***-**** 2009 – 2010
LOADER/UNLOADER
Family Dollar – Richmond, Virginia 2006 – 2007
CASHIER
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Target – Richmond, Virginia
7107 Forest Hill Ave.
CASHIER 2005 – 2007
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Using mathematics to solve problems.
Talking to others to convey information effectively.
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Target – Richmond, Virginia
CART ATTENDENT
Target – Richmond, Virginia
Guest Service Associate
Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.
Kings Dominion - Richmond, Virginia 2004 – 2006
MAINTENANCE
Removes, empties and sanitizes dumpsters from location within park and prepares recyclable items for shipment
Education and Training
University of Phoenix – Associates Degree
Huguenot High School – Richmond, Virginia (2006-2007)
Contact this candidate