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Customer Service Desktop Support

Location:
Richmond, VA
Posted:
August 01, 2018

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Resume:

Antoine King

Richmond, VA ***** ac6iby@r.postjobfree.com 804-***-****

Highly personable Customer Service Professional looking to intern in the IT help desk technical field. Attending University of Phoenix, I have attained an Associate degree in Desktop Support and is currently working to obtain my bachelors degree in advance cyber security.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Installing applications and operating systems

Troubleshooting software and hardware

Basic experience in anti-virus software

Basic experience in routers, firewalls and virtual machines

Ability to make recommended decisions based on situation

Professional Experience

Lexington Court – Richmond, VA

1776 Cambridge Dr.

804-***-**** 2018 to Present

Housekeeping

Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing

Ensuring all rooms are cared for and inspected according to standards

Protecting equipment and making sure there are no inadequacies

Richmond City Sheriff Office – Richmond, VA

1701 Fairfield Way

804-***-**** 2014 to 2018

Deputy Sheriff

Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.

Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.

Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.

Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.

Assists any persons in building or on grounds needing directions or campus information.

Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern.

HAYNESVILLE CORRECTION CENTER – Haynesville, VA

421 Barnfield Rd.

804-***-**** 2010 to 2014

Correctional Officer

Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.

Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.

Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.

Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.

Assists any persons in building or on grounds needing directions or campus information.

Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern.

SECURITAS – Richmond, VA

2809 Emerywood Pkwy

804-***-**** 2010 to 2011

Professional Security Officer

Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards.

Investigates and/or reports hazards, unusual or suspicious circumstances to campus police unit for correction or follow- up actions; maintains contact with campus police.

Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor.

Observes activity and traffic in assigned area to enforce university rules/regulations; alerts visitors of infractions.

WAL-MART – Richmond, VA

2410 Sheila Ln.

804-***-**** 2008 to 2010

Grocery Department Manger (2009 to 2010)

Provides Customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decision, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Supervises Associates in the Grocery area by assigning duties, communicating goals, providing feedback and follow-up, monitoring performance, teaching and supporting company policies and procedures, ensuring compliance, and participating in the hiring, promotion, coaching, teaching, and evaluation of associates.

WAL- MART -Richmond, VA

INVENTORY ASSOCIATE

Handled, moved, and displayed goods in safe and correct way. Track goods, maintains in-stock levels, and controls shrinkage in a timely mannor. Reports poor inventory practices and low in-stock levels in assigned areas. Uses inventory tools and equipment in safe and correct ways.

Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Report complaints and problems with products, services, and conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.

Maintained inventory accuracy for th facility by binning and picking merchandise utilizing the inventory management system, completing bin audits, working inventory exceptions, and correcting shelf capacities.

WAL-MART – Richmond, Virginia

DSD RECEVIING ASSOCIATE

Receives merchandise/supplies from distribution centers and suppliers throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately for receiving, sorting, staging and delivering merchandise, and completing paperwork, logs, and other required documentation.

WAL-MART – Richmond, Virginia

Dry Grocery Sales Associate

Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Maintains area of responsibility in accordance with company policies and procedures by

WAL-MART – Richmond, Virginia

UNLOADER

Receives and stocks merchandise throughout the facility and organizes and maintained the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintain modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.

UPS- Richmond, Virginia

9601 Coach Rd.

800-***-**** 2009 – 2010

LOADER/UNLOADER

Family Dollar – Richmond, Virginia 2006 – 2007

CASHIER

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

Target – Richmond, Virginia

7107 Forest Hill Ave.

804-***-****

CASHIER 2005 – 2007

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Using mathematics to solve problems.

Talking to others to convey information effectively.

Being aware of others' reactions and understanding why they react as they do.

Actively looking for ways to help people.

Target – Richmond, Virginia

CART ATTENDENT

Target – Richmond, Virginia

Guest Service Associate

Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction.

Kings Dominion - Richmond, Virginia 2004 – 2006

MAINTENANCE

Removes, empties and sanitizes dumpsters from location within park and prepares recyclable items for shipment

Education and Training

University of Phoenix – Associates Degree

Huguenot High School – Richmond, Virginia (2006-2007)



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