Grant W. Pierson

Schaumburg, IL *****

ac6ibe@r.postjobfree.com 630-***-**** www.linkedin.com/in/grant-pierson-419637a4/

OPERATIONS MANAGER

Meets & Exceeds Performance Goals through Versatile, Cross-Functional Management

Multi-faceted, top-performing, solutions-driven professional with experience in coordinating customer service, supplier service, training, and supply agreement negotiations. Decisive and results-oriented with outstanding leadership and crisis management skills. Engaged communicator, putting others at ease and quickly building relationships based on mutual trust and benefit. Exceptional skills in account retention and growth.

National Customer & Supplier Service Operations Inventory Management Process Improvements

Return Authorization Systems Revenue Growth – Service Agreement Negotiations Strategic Planning

Team Building / Development Training Development / Management Policy & Procedure Development

Costs Reductions Cost Allocations / Budgeting

PROFESSIONAL EXPERIENCE

DENTSPLY SIRONA, Des Plaines IL. 2016 – Present

Senior Manager, Manufacturing Operations, Technical Engineering Services and Facilities

Served in several management roles during plant closure. Increased plant efficiency and reduced scrap during implementation of 5S, continuous improvement, and Kaizen events.

•Reduced plant closure costs by over $1M by negotiating the sale of all plant equipment and assets to garner an increase in the bottom line. Maintain an aggressive schedule that allowed the early transfer of the facility to the landlord.

•Minimized impact on dental patients by reducing the repair time from 1 week to a 48-hour turnaround. Achieved through envisioning and implementing a new program of 1-day receipt, repair, and shipping of repaired equipment. Successfully adhered to metrics to exceed prior efficiencies. Measured OTD, warranty occurrences, and handpiece repair times. Delivered a 90% OTD on a consistent basis.

•Maintained production equipment reliability by overseeing maintenance and the tool room. Implemented 5S to result in new productivities.

•Awarded promotion to position of Operations Manager. Ensured smooth transition of operations to other Dentsply Sirona divisions in response to notification of plant closure.

OLYMPIC OIL/ROCKY MOUNTAIN PETROLEUM, Cicero IL. 2015 – 2016

General Manager

Managed operation of 2 blending and packaging plants that employed 120 fulltime personnel and up to 50 temporary personnel. Worked directly with high profile accounts that included Ace Hardware, Peak Antifreeze, True Value and many others.

Established top supplier ranking for Ace Hardware, increasing levels of antifreeze production that had not been achieved for previous 3 – 4 years.

•Generated between $3M and $4M of sales per month by efficiently managing day-to-day operations, including operation of 260K-sf warehouse and maintained inventory of raw material, packaging materials and finished goods worth between $9.5M and $11M at any 1 time.

•Reported directly to the CEO on all operational and budgetary matters.

•Primary member of the due diligence team during the purchase process of both Olympic Oil and Rocky Mountain Petroleum.

•Involved in the extensive planning with the Coast Guard, EPA and Chicago Metropolitan Water Reclamation District (MWRD), maintaining the safe operation, compliance, and safety for plant operations.

LYNDEX NIKKEN, Mundelein IL 2010 – 2015

Engineering Manager

Managed engineering issues related to prioritization of projects, warranty concerns, troubleshooting technical problems and product management.

Served as the key contact for sales and management support for any issue related to engineering/technical performance of products. Provided training, as necessary to all departments on the technical aspects of the products/operations.

Managed the profitability of the Service Department by allocating resources in the most efficient and effective manner. Factored the cost impact for warranty, travel, personnel, and replacement products.

Managed senior communication with customers and vendors on engineering/technical issues, serving as the senior contact to customers and vendors on technical points.

Directly contributed to the company achievement of the most profitable year in 2012. Calculated cost and provided creative input to achieve lowering of costs and on time delivery of newly designed rotary tables.

FAGOR AUTOMATION, Elk Grove Village IL 2008 – 2010

National Service Manager

Managed the daily operations of three departments consisting of Service, Technical Support, Repair and Turnkey. Responsible for 250 to 300 accounts.

•Achieved and maintained a 90% retention rate

•Scheduled service calls and training for dealers, Integrators and end users. Took ownership and resolved complex customer service issues. Responsible for all service related quality issues.

•Managed a service parts inventory valued at more than $200,000 and ordered as needed to maintain inventory levels.

•Performed the duties and responsibilities of the General Manager when out of the facility.

EDUCATION AND TRAINING

United States Navy

Completed Navy Nuclear Program - Mechanical, Electrical, Electronic, Chemistry, Radiological, Thermodynamic and Heat Transfer/Fluid Flow.

Accomplished the rank of Chief Petty Officer.

Mastery of payroll systems – Kronos, Paylocity and ADP.

Adept at QMS Smart Solve.

Completion of Six Sigma Lean Corporate training and Kanban methodologies.

Knowledgeable of ERP systems that include SAP, Syspro, Epicor and Microsoft AX.

Proficient in Microsoft Excel, Power Point, Visio, Word and Access.

Completed OSHA 511 safety training and ISO 9001.

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