Manager Customer Service, Office Management

MORGANDREN KANAPATHY

Block ***A Woodlands Drive *2#04-49, Singapore 731625 +65 8113 5856 **********.*@*****.***

Objective

Operations and customer service management role in fast paced environment, where managing stakeholders/ customers, leading and assuming responsibilities of all customer care activities and services. Resulting to broad-based the organization and satisfied clientele.

Education

PSB ACADEMY

2013 – Diploma in Business Administration (Marketing and Sales Management)

NANYANG ACADEMY OF FINE ART

1999 - Diploma in Visual Communication / Graphic Design 1999, GPA 3.6 / 3.5

Dissertations: The Impact of the Young on Consumer Trend

Advisors: Mr. James Tan (Lecturer from Nanyang Academy of Fine Arts and Lecturers from University Of Western Sydney, Australia

BUKIT HO SWEE SECONDARY

GCE “O” Level

Skills & Achievements

INTERPERSONAL SKILLS

Ability to work independently with minimum supervision. Possess good selling ability with hands-on experience, excellent presentation and public speaking, result driven, aggressive with high personal / career goal. I am able to work and interact on one to one or group basis.

TRAINING

Have learned the fundamentals of air travel operations in Changi Airport. I have done research for advertising and interior design firms on the values and trend of the modern consumers.

SPECIAL SKILLS

Experienced and well verse with Adobe Photoshop, Illustrator, Macromedia FreeHand & DreamWeaver software

Proficient with Microsoft Word, Powerpoint and Excel programs

Proficient in handling and operating audio / visual equipment

Skilled in illustration, photography and darkroom techniques, air brush painting and print making techniques

ACCOMPLISHMENT AND PROJECTS

Assisted Singapore Airlines during the Indonesia Civil Unrest in Jakarta, as an interpreter (able to speak in Bahasa Indonesia) to assure passengers and ensure systematic and smooth function of the check-in counter.

Assisted Singapore Airlines as part of the buddy system in the aftermath of the Silkair crash, 1996-1997.

Specially selected by SATS management to handle and oversee the VIP flight during the stopover and departure in Singapore (HRM Queen Elizabeth and the Prime Ministers of India and China) 1997 – 2000.

Solely in charged in designing and overseeing the printing of the Housing & Development Board’s token bags, brochures and folders for its show flats at Sengkang, Punggol, Sembawang, Bukit Panjang and Woodlands.

Design and printing of token bags, staff identification, car & window decals and discount cards for Hdbay.

Experience

OFFICE MANAGER COUNCIL FOR WORLD MISSION LTD

SEPTEMBER 2016 – CURRENT

Maintaining office services by organizing office operations and procedures

Reviewing and approving supply requisitions

Assigning and monitoring clerical functions

Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement

Designing and implementing new office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments

Completing operational requirements by scheduling and assigning supervised staff; following up on work results

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Contributes to team effort by accomplishing related results as needed

Managing Office IT and Facilities’ Inventory

Personal Assistant to the Deputy General Secretary

Administering Company Insurance renewal

PROJECT MANAGER/OFFICE MANAGER VISTRA SINGAPORE (VISTRA)

DECEMBER 2015 – AUGUST 2016 (CONTRACT)

Provide secretarial and administrative support to the Malaysian team

Calendar Management – scheduling internal/external local/overseas meetings with different countries and coordination with different GMT time zones

Weekly minutes taking/updating. Circulation of meetings within department as well as Board of Directors

Drafting business letters/email correspondence as well as phone call screening

Research work - Gathering materials, info (from online resources or Marketing Department) and transform it into slides for presentation at conferences.

Manage bookings of facilities for meetings and Audio & Video Conference.

Performing banking transactions – cheque clearance, bank instructions, standing instructions, telegraphic transfers and forex conversion (weekly visits to bank in Singapore)

Managing petty cash and updating of monthly general ledger to accounts department

Dealing directly with suppliers, including payment of invoices (via cheques, telegraphic transfers or cash payment)

Arranging office lease by working closely with Landlords and Property Agent

Frequent arrangements of cross border travel arrangement by liaising with car company

Booking and managing complex flights booking, hotel accommodations and arranging local accommodation for international visitors.

Raise and submit travel expense claims at post travel

Planning team building sessions, festive lunches/dinners (internal events), workshops and networking sessions (external event) with clients

Accomplishment:

Appointed as project manager for setting-up of new office single-handedly – procured and coordinated with companies e.g. Telco, IT, Interior Designer, Contractors, Office Landlord, Property Agent and Utility Companies.

Prior to my employment, Vistra has secured an office building for rent in Johor Bahru in 2015. However, the office set up had been delayed and unfurnished due to internal dispute between main contractor and sub-contractor. I was employed as a 10-month contractor staff to oversee the setting up and arbitrate the dispute and resolve the issue with the vendors. I managed to complete the task within 4 months with the business operation in place by April. The job involves daily cross-border travelling between Singapore and Johor Bahru and working late nights to supervise the work progression by the contractors.

Reason for leaving: I was a contractor and my position was outsourced to local employee.

MARKETING & OFFICE MANAGER VOSKAMPLAWYERS HOLDING PTE LTD (VL)

DECEMBER 2009 – DECEMBER 2015

As the Office Manager, I am responsible for making sure that the company's operational requirements run smoothly. This means organizing, planning and overseeing the administrative needs of the Partners, lawyers and tax manager including typesetting letters & documents and creating client folders. Keeping office supplies in stock, making sure administrative and office staff are doing their job, working with vendors, planning events, making sure the facilities are clean, orderly, and safe, and analyzing supply and energy consumption to determine cost-saving and efficiency savings

As the Marketing Manager, my job is to inform VoskampLawyers’ clients of the latest tax law changes and updates in Singapore, the Netherlands, Australia and Malaysia. The marketing communications discipline is one of the tools use in our business and is responsible for creating alignment of VL’s curriculum and services to the international business market. This work is done by bringing the brand to life through content assets, digital and print editorial, and our web and event presence. The goal is to deliver the professional tax advice, valuable information and assets needed that VL is known for to our clients and business associates.

Together with VL lawyers and tax managers who will contribute to the content strategy, I will work with internal and external resources to create and deploy content through marketing channels including web, social, digital direct mailers and events.

Consistently deliver content and experiences that offer value for VL clients and

business associates with distinct point of view and builds affinity for the VL brand.

Develop and ensure consistent messaging, tone, and voice across all content and communications for VL newsletters, brochures and website.

Increase engagement with content through digital channels by providing the right resource at the right time.

Quickly assess competing important projects and new requests and make strategic

Decisions to align work to business priorities; calmly juggle priorities to meet rapidly changing environment of a high growth company.

Reason for leaving: Company Restructured

SERVICE PARTNER & OPERATIONS SENIOR EXECUTIVE DIXIP PTE. LTD

AUGUST 2006 – JANUARY 2009

Manage car boking and airport transfer globally for corporate clients.

Planning for upcoming, existing and cancelled car bookings have been sent out by system.

Handle new/amend car bookings for clients via telephone or email request.

Daily email correspondents and attending to complaints on a short time frame.

Deal with vendors’ real time technical questions and problems as they arise through providing troubleshooting assistance.

Monitor car service schedules and timely closure of car trips in the system. Ensuring vendors meet their operational obligations (drivers, vehicles, timings and communications).

Dealing with allocation and cover short notice bookings, managing unexpected and last-minute demand from clients.

Sourcing and auditing vendors from time to time to ensure operations procedures are followed.

Collate and present reports for daily transmission to company’s main offices in UK, US and Asia

Reason for Leaving: Headhunted and decided to move as career progression.

DESIGN AND CUSTOMER SERVICE EXECUTIVE HDBAY PTE LTD

APRIL 2000 – NOVEMBER 2005

Planning and designing ads, brochures, banners, pamphlets and posters for showrooms, newspapers, magazines and events for companies and organizations.

Maintaining and designing web pages for clients and garnering new accounts for Hdbay (subsidiary of Housing & Development Board). Head the department of customer handling (persuasion, complaints and home renovation enquiries).

Was tasked to handle disputes between home owners and renovators/contractors.

Last project was to develop and organize training manual for staff and a home owner guide for customer.

Reason for Leaving: Career Progression.

CUSTOMER SERVICE OFFICER SINGAPORE AIRPORT TERMINAL SERVICES (SATS)

1 JANUARY 1991 – APRIL 2000

Expose to various aspects of customer handling (persuasion, complaints, information and enquiries), ticketing, reservation and mentoring new staff. I was attached to the team servicing SATS biggest clients (Qantas and British Airways). I was given the responsibility to supervise daily operation of departure and counter duties; ensuring adequate manpower, materials and equipment. I was holding the post of Acting Customer Service Office during 1997 – 1999 and eventually promoted as a full fledge Officer in 1992.

Remuneration

Expected

SGD4,800

Notice Period

2 weeks

Contact this candidate